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Smart Home Hero helps homeowners choose, book and install smart home technology without the jargon, guesswork or hassle. We specialise in practical upgrades that make homes easier to run, starting with smart heating controls and connected energy technology. We work with trusted technology providers and experienced installers to make the process simple from start to finish. From booking through to installation, we focus on clear advice, reliable updates, turning up when we say we will, explaining what’s happening, and leaving homes warm, tidy and working as expected. We believe smart home improvements should feel useful, accessible and well-managed - not confusing, sales-led or overly technical.
6th Floor Gordon Chambers, 90 Mitchell Street, G1 3NQ, Glasgow, Reino Unido
4,0
4 opiniones
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Respuesta de Smart Home Hero
Hi Peter,
Thank you for your kind words. Providing a professional and efficient service is exactly what we strive for, so it's wonderful to hear we delivered.
Thanks again for your support.
All the best,
The Smart Home Hero Team
Nick the engineer knew exactly what he was doing and had the Tado system installed and working in no time at all, cannot rate the service more than five stars but you could not ask for anything better!
Respuesta de Smart Home Hero
Hi Gary,
Thank you for the fantastic feedback - we really appreciate it.
Great to hear everything went so smoothly and that Nick got you up and running so quickly. I’ll make sure he sees this.
We really appreciate the recommendation and hope you enjoy your Tado system.
All the best,
The Smart Home Hero Team
As a customer, I believe you find out how good a business really is by how they react when things go wrong. Smarthomehero were at my home to do a “simple” swap-out of an end of life nest thermostat for a Tado system. It turned out to be anything but simple, as the engineer Connor unearthed a non-standard wiring scheme and evidence of a previously bodged installation . By the time this became evident, it was not possible for him to revert back to the nest. The stakes were high ( no heating or hot water in freezing conditions) and the pressure was on. Connor calmly went about diagnosing the issue, showing persistence to resolve it and called upon support when needed. What should have taken a couple of hours dragged on for two days. At all times I was kept informed about progress and assured that the issue would be resolved, which it was. There was also regular contact from management to ensure I was happy.
I cannot fault the level of service, professionalism and customer focus shown by this company, which is rare to see these days. A very smart choice by Tado to trust this company with their reputation.
Respuesta de Smart Home Hero
Hi Chris,
Thank you for taking the time to leave such a detailed review - we really appreciate it.
We’re very pleased we could get everything resolved safely and properly for you. Connor will be delighted to read this.
We know how disruptive heating issues can be, particularly in winter, so thank you for your patience while we worked through it.
All the best,
The Smart Home Hero Team
Smarthomehero service was simply first class. The 2 engineers arrived at 12pm on the dot, they were real experts and were so nice. They installed my Tado system very professionally and took the time to explain how it all works. It’s rare to find trades that professional, on time, and nice people these days! I highly recommend smarthomehero and will use their service again in the future if needed. Thanks again!
Respuesta de Smart Home Hero
Hi Virginie,
Thank you so much for the kind words. We’re really pleased to hear everything went smoothly and that the engineers took the time to explain your new system properly.
That’s exactly the standard we aim for on every installation.
We appreciate the recommendation and hope you enjoy your tado° system.
All the best,
The Smart Home Hero Team
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