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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was a customer of Smartest Energy for around a year and everything was fine until they announced significant price increases. I switched supplier in March because the new rates were becom... Ver más

Valorada con 5 estrellas sobre 5

Just had a ECO scheme upgrade. My loft insulation was done, window vents added, new thermostat on radiators; a new smart hive thermostat and a new extractor in my kitchen. We had 5 work men working on... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fitters 1st class, on time, could tell they were fully professional. Went above and beyond my expectations when I requested a little change here, time wasn't an issue for them. Cleaned up the mess, ev... Ver más

Valorada con 5 estrellas sobre 5

Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Equipos y soluciones de energía

Escrito por la empresa

We are approved ECO4 installers.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

151 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 72% de las opiniones negativas

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4,2

Todas las opiniones

(151)

41 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very unprofessional

Very unprofessional, turning up without presenting their ID, nothing work uniform or a work van. Massive language barrier. Lack of communication from 'Karen'. Refused work to be completed as did not feel comfortable. And the engineers seems very pushy.

2 de junio de 2025
Opinión espontánea
Logotipo de Smartway Energy LTD

Respuesta de Smartway Energy LTD

We’re sorry to hear you felt uncomfortable during the visit. We provided full information beforehand about what would happen on the day, and all our engineers — including our trusted subcontractors — are fully gas registered and equipped with the required safety gear, including high-visibility clothing supplied by us.

To ensure efficiency, some engineers travel in cars while a second team attends in a van, bringing the right staff and equipment for the job. We also aim for clear communication ahead of every visit. We regret if this came across as pushy; our engineers’ intention is always to complete work safely and professionally while providing guidance, not to pressure anyone.

If you have any outstanding concerns, please contact us directly so we can address them and ensure your experience is fully resolved.

Valorada con 5 estrellas sobre 5

Recommend 10/10

All jobs inc loft insulation, guys did a fantastic job, efficient and clean workers, really pleased customer 10/10 15th April 2025

15 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A class standard of work

Absolutely a pleasure to have in my home , kuldeep singh & his team were polite & left everything as they found it , so grateful for loft insulation & other smaller projects they did for me … can’t praise them enough for a great project completed.

28 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got fitted new boiler and loft…

Got fitted new boiler and loft insulation. New fan in bathroom and kitchen under ECO4 scheme by Smartway Energy. They are highly professional and explained everything prior and and after installation. Every thing was smooth from receiving call from Hannah then survey till Installation. Karen was in touch with me during installation. Highly recommended.

28 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cowboys.

Left me to freeze for 4 days in minus 4 temperatures, I suffer with arthritis an mobility issues, 3 holes in wall,, it's doesn't take 1 day to install heating system,, left my house like a bombsite, cudnt get to my bed as all furniture piled on my bed, all rubbish chucked in driveway,, toilet roll stuffed in a hole then cemented over 😳. Washing up bowl nicked also sweeping brush,, was told to find builder to finish off the shoddy work they had left me with, absolutely disgusting company, bunch of cowboys, except for Muhammed and his mate, who looked after me on the last day,,, this company doesn't deserve any stars at all. Never had anyone to come out an inspect the shit work that was done, before they left,,, one more thing to add, I didn't appreciate the so called boss harassing me to write a nice review, unbelievable, this company causes so much stress, it makes ppl ill. Fan fitted in bathroom on ceiling but no out pipe all moisture from the shower goes into the loft makin everything damp,, no vent in boiler cupboard,, will be contacting ofgem, trading standards this needs investigating,, I will be putting photos on of how I was left for 4 days, in freezing temperatures

7 de abril de 2025
Opinión espontánea
Logotipo de Smartway Energy LTD

Respuesta de Smartway Energy LTD

Thank you for your feedback. We’d like to clarify a few points to ensure transparency for future customers.

Prior to booking, we clearly communicated the expected time frame for the project, and while we acknowledge the work took slightly longer (1-2 days extra), we proactively compensated you as a goodwill gesture—even though we were not liable to do so. Additionally, after the installation was completed, we paid you again for further work (extractor duct and filling holes) as per your request to use your own workman.

We have thorough documentation of all agreements, payments, and communications, which we’re confident substantiates our position. It’s disappointing to hear claims that contradict this, along with ongoing threats and demands over the past month, including reporting us to authorities despite our efforts to resolve the matter fairly.

We called you many times and you only say one thing that I only need compensation. We already did and we want you to stop blackmailing us on issues because you got money on above stated issues.

We stand by our work and the compensation provided, and we consider this matter closed. Should you wish to discuss further, we’re happy to engage via formal channels with all documentation available for review.

Valorada con 3 estrellas sobre 5

Really bad workman ship

messy workman ship had to come back. Fans are super loud. The advert advertisements are not the same as what work is done. Missed first appointment due to break down on motorway

22 de marzo de 2025
Opinión espontánea
Logotipo de Smartway Energy LTD

Respuesta de Smartway Energy LTD

1. Scope of Work: Our team was contracted to perform loft insulation only, and we did not carry out any work on your rafters. As evidence, we have attached the survey photos showing the condition of the rafters before our installation, confirming that no alterations were made by Smartway Energy Ltd.

2. Window Cuts Allegation: You mentioned that cuts in the windows were made by our installation team. However, our pre-installation survey photos clearly show that these cuts were already present before we began any work. We have attached these images for your reference, and to prove that our team did not cause the damage you described.

Valorada con 5 estrellas sobre 5

Only took one week from initial contact…

Only took one week from initial contact to installation both teams of fitters were professional and competent and left everything clean and tidy . The guy who I think is the team manager called Tabi is friendly and efficient and I have no problem recommending this company

20 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Let down on fitting date, no communication.

I was given a fitting date after going through the complex application process. They didn’t arrive. I phoned the company and they as told there had been a toad accident and they hadn’t been able to come. Two weeks later no communication, no new date. I am beginning to feel they are not genuine.

27 de febrero de 2025
Opinión espontánea
Logotipo de Smartway Energy LTD

Respuesta de Smartway Energy LTD

Thanks for your review. We need to follow the gudlines from the scheme and we cannot install the jobs which are not qualified under ECO4 scheme. After assessment of your property we called you and asked for previous funding and you stated that yes you already got funding from government for loft insulation and heating controls. If a customer avail funding once and cannot get second time. So we were in contact with you and your mother and infact its the miscommunication between you and your mother not with us as out installation team clearly cancelled your property for installtion due to previous funding which we had dought befor booking for installtion and your mother confirmed and we cancelled with you but you did not informed your mother that installtion is cancelled. You are not liable to leave the review because you are not the customer but you mother.

Valorada con 5 estrellas sobre 5

Smart energy

Smart energy
My mums boiler was old & & it was about time it was replaced, smart energy sent a surveyor after I responded to a Facebook advert
I was telephone by Karen in admin who arranged a heating surveyor to check where the old boiler is & make a plan if the new boiler can be fitted there & check where the radiators are & if my Mum needed loft insulation.

Karen rang me back & the gas safe fitters were arranged to come the next week.
They put sheets down on the carpets & not only were they very professional they were very polite you could see they took great care to do everything the job involved.
It’s an all day job so I stayed with my mum as she’s 80, bless her & I made sure she could sit & relax while the heating & hot water was off.

The loft insulation is really a nice job & a spanking new boiler with hand held display controller.
I recommend this awesome company who arrived on time & really lovely people. 10/10

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fitters 1st class

Fitters 1st class, on time, could tell they were fully professional. Went above and beyond my expectations when I requested a little change here, time wasn't an issue for them. Cleaned up the mess, even when it got late, no they did it. Contact with Smartway throughout the process of boiler and insulation fitting was constant and now even after completion ongoing, though there are no issues. So glad I chose this company

20 de diciembre de 2024
Opinión espontánea

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