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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Second time ordering my packing supplies from Smiths, since the last week of October. They always have just what you need for all kinds of packages, in all kinds of sizes. Their customer ser... Ver más

Valorada con 3 estrellas sobre 5

Smithpackaging states in their website that they offer next day delivery, but the items purchased did not arrive until 2 days later. I tried to call them via their landline telephone, but the cal... Ver más

Valorada con 3 estrellas sobre 5

Ordered two sets of flat packed boxes but unfortunately we only ever received one, the delivery was shocking, 4 days in a row we stayed in within there 3 hour window, and never received anything. Day... Ver más

Valorada con 5 estrellas sobre 5

I own a very small, one person business and have been buying packaging every 2/3 mnths for several yrs. I dont buy in enough bulk to be able to make big savings, but I did a price comparison with thes... Ver más

Información sobre la empresa

  1. Tienda de suministros para empaquetado

Escrito por la empresa

Founded in 2019, Smith Packaging is a rapidly-growing packaging supplier and one of the UK’s premier resources for high-quality ecommerce packaging, industrial packaging, and packaging boxes for moving house. What started out as a small family business is now a highly reputable corporation large enough to supply packaging solutions for any business, while maintaining an ethos reflective of family-run values.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

The value was outstanding

The value was outstanding, and I was thoroughly impressed with the rapid delivery of my order. This was my first experience using this service, and I will certainly return in the future.

9 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Out Of Stock - No Refund Given

Placed an order on 19/4.Part of my order was out of stock.I have still no refund as of today.Why would you not have a contact number on the invoice ?
Great prices, only if you receive your order.

19 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

If only you could give zero stars.

If only you could give zero stars.

The customer service is abysmal. I had ordered previously with no issues, however, this time round, I emailed prior to ordering, highlighting an issue with the "discount code button" and was met with blunt dismissing emails, then ignored completely when asking if I could be transferred to management/a complaints department.
Now I cannot access their site at all.
I had been a loyal customer for years, if you value companies with good customer service that treat their customers well, look elsewhere.

24 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Deliveries don't arrive or arrive…

Deliveries don't arrive or arrive damaged. Ever since we first used them because they use DX Express as a courier, it has been a nightmare, and we don't get any responses to emails. The products are as advertised, but the customer service makes it impossible to continue to use them.

25 de abril de 2025
Valorada con 5 estrellas sobre 5

Great price and service 10 out of 10...

Purchase after researching the web, completed the transaction everything delivered quickly, didn't need to be sold to everything done online as expected excellent prices compared to some of the other major packaging organisations you must think the business consumer is an idiot. Will definitely use them again.

16 de abril de 2025
Valorada con 1 estrellas sobre 5

I'd genuinely give zero stars..

I'd genuinely give zero stars if I could. What a poor excuse of a company. Took my order, and then silence. Three emails later, multiple attempts to phone them and I've heard nothing back. Complete radio silence. Oh, and to top it off. I can no longer access their website.. Cheers.

27 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Really great value and super impressed with how quickly my order was delivered. First time using and will deffinatley be going back.

28 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick delivery and good quality

I run a small e-commerce business and chose Smith Packaging for my cardboard delivery boxes as I wanted boxes made in the UK from recycled materials. I've placed a few orders so far and always been happy with the communication, quality and quick delivery.

24 de marzo de 2025

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