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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As a smoker of 50 years ( both cigarettes and roll ups) I was resigned to never being capable of giving up, I tried Smoko gold based on the positive reviews and all I can say is WOW! Since my order ar... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I tried a lot of e cigarettes before without really finding any that gave me the same feeling of an actual cigarette until now .I've smoked for 45 years but after trying these have not touched one in... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I passed Smoko vape shop in Tunbridge Wells, attracted by their none-chinese UK vape products, advertisement and reasonable price I decided to give it a go. I bought the battery kit for £10 and pack o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

the vape max are incredibly realistic but also this team are amazing, even on one occasion calling me to say would i like to change my choice of delivery because I had just missed that collection... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de comercio electrónico

Escrito por la empresa

SMOKO E-Cigarettes have prevented over 275,000,000 cigarettes from being smoked and our customers have saved over £100M of their hard-earned money from literally going up in smoke! Realistic smoking sensation, small and discreet design and all of our products use our e-liquids that are made with the highest quality ingredients and are loving Made in the UK!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

24 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great company no problems with orders…

Great company no problems with orders or deliveries Always on time but if for any reason of problems they get in touch to keep me informed Highly recommend this company to friends and family well done

14 de abril de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Frances,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are pleased with the service and products from SMOKO!

Don't miss out on the weekly deals for the biggest savings when you need to order more SMOKO refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Feels better than smoking a real cigarette

As a smoker of 50 years ( both cigarettes and roll ups) I was resigned to never being capable of giving up, I tried Smoko gold based on the positive reviews and all I can say is WOW! Since my order arrived two weeks ago I have not smoked a single cigarette. My Smoko vape pod is actually better than the roll ups I used to smoke. The other positives are obviously health benefits, but also for me no more trying daily to remove the horrible orange stains on my fingers. I would recommend Smoko to anyone trying to quit cigarettes.

27 de marzo de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Declan,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are enjoying the Gold Tobacco flavour VAPE POD refills and you haven't had a cigarette since you received your order! Well done!

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

This company is great

This company is great, and Mike is very helpful. Always prompt on delivery and so much better than real cigarettes, a big thank you from me!

1 de abril de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Rebecca,

Thanks for the 5-star E-Cigarette review!

We're pleased to hear you continue to have such a positive experience with us at SMOKO, from the customer service to the swift delivery!

Don't miss out on the weekly deals for the biggest savings when you need to order more refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

I’m really impressed with your customer…

I’m really impressed with your customer service and the attention you’ve given me! I appreciate it :)

I am new to this company as a Vape brand and ordered incompatible cartridges for my vape. Rather than assuming that I ordered correctly I received an email to ask for confirmation of my choices. I know that this has meant a slight delay for receiving new pods, however it has prevented me having to return the items and re-order. I appreciate that a lot.

It was explained to me that additional pods would be added to my order so that the totals would match. I was given recommendations of flavours to try. I appreciate that too.

I took the opportunity at that point to give some feedback on how I was finding the vape and flavours. I received a response suggesting I try a different nicotine percentage to help address my feedback. I also appreciate that.

Overall, I’ve had a great experience with this company and will continue to use them. The correspondence was prompt and professional and showed genuine customer service. Thank you!

I’ve also noticed that I’m not vaping as much as with other brands and I’ve still not smoked a cigarette for years!

9 de marzo de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi there,

Thanks for the 5-star E-Cigarette review!

It's great to hear you've had such a positive experience with the SMOKO customer service, and thank you for the feedback!

Don't miss out on the weekly deals for the biggest savings when you need to order more refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Quitting after 40+ years thanks to SMOKO

After 40+ years of smoking, SMOKO finally is something that can help me quit. As for the service, it’s second to none. Delivery is seriously quick and at a brilliant price. Thank you SMOKO.

7 de marzo de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Mark,

Thanks for the 5-star E-Cigarette review!

It's great to hear that SMOKO is helping you to quit after 40+ years of smoking!

Don't miss out on the weekly deals for the biggest savings when you need to order more refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

the vape max are incredibly realistic

the vape max are incredibly realistic
but also this team are amazing, even on one occasion calling me to say would i like to change my choice of delivery because I had just missed that collection
that resulted in me getting my order just in time for my holiday. I do have a habit of leaving things to the last minute, but they have never let me down. The speed of delivery is amazing. When your giving up smoking the last thing you want is to run out of your substitute
Debbie Turner

5 de marzo de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Debbie,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are enjoying the SMOKO VAPE MAX and you've had such a positive experience with our customer service team!

Don't miss out on the weekly deals for the biggest savings when you need to order more VAPE MAX refills! You can find the deals here:
https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

I tried a lot of e cigarettes before…

I tried a lot of e cigarettes before without really finding any that gave me the same feeling of an actual cigarette until now .I've smoked for 45 years but after trying these have not touched one in a month. Early days but so glad I discovered these ,plus feel fantastic !!

28 de febrero de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Andrew,

Thanks for the 5-star E-Cigarette review!

We're pleased to hear the SMOKO E-Cigarette gives you that real smoking sensation! Well done for going your first month without smoking!

Don't miss out on the weekly deals for the biggest savings when you need to order more E-Cigarette refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Smoko have been wonderful from start to…

Smoko have been wonderful from start to finish. I ordered from them for the first time about a month ago and was so impressed by the updates and communication I received almost immediately after ordering. It arrived next day which was great. Unfortunately, my battery was having issues charging so I contacted their customer service. This was worlds apart from the usual horrific experience of trying to get through to a real person rather than a chat bot. I was provided an email address to contact and within 30 minutes I had a reply from a lovely employee called Maria!! She even attempted to call me!! I didn’t have to sit in a queue for hours trying to get through to someone!! They made it so easy. As none of the troubleshooting ideas worked, they had a brand new battery sent out to me free of charge, arriving next day. I would highly recommend this company! Excellent customer service, delivery times and communication. Plus the product is amazing, it’s the only vape ive ever tried that genuinely feels like im smoking a cigarette which has helped massively with quitting tobacco (it’s been 7 weeks today since I’ve had a cigarette!!). Overall I am very very happy and highly recommend Smoko to anyone!

19 de febrero de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi there,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are pleased with the service from SMOKO!

Don't miss out on the weekly deals for the biggest savings when you need to order more VAPE POD refills! You can find the deals here:
https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Brilliant well worth a try cigarette and absinthe…

I use the e cigarette and absinthe flavour, it is fantastic and so much better than a regular cigarette, I have been a smoker for over 40 years and can honestly say I don’t smoke anymore. Smoko is great, lots of choice lots of flavours and fast delivery, Give it a try

13 de febrero de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Debra,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are enjoying the Absinthe flavour E-Cigarette refills!

Don't miss out on the weekly deals for the biggest savings when you need to order more E-Cig refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Perfect for an oldskool smoker

I've been smoking cigarettes for years, I've had this 2 weeks and haven't smoked a cigarette since. It's just like a real cigarette. I'd even go as far as to say better than a cigarette. My breath doesn't smell, my clothes don't smell.
If you like the feeling of a cigarette in your hand but don't want all the yuck that goes with being a smoker, I highly recommend these e-cigarettes as an alternative.
Once you've done the quick age verification you're good to go. Delivery is quick too.

12 de febrero de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi there,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are getting on well with the SMOKO E-Cigarette!

Please give us a call or drop us an email so we can award your SMOKO points to the right account!

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Very good service i had to find the…

Very good service i had to find the heated tabacco that suited me. It was oringinal tabacco for me so good and get hit of vanilla. If ur looking to change or cut down or even stop i would recomend Smoko. There quick and their service is great !!

1 de febrero de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Thomas,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are enjoying the Original Tobacco flavour refills!

Don't miss out on the weekly deals for the biggest savings when you need to order more refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals

All the best SMOKO E-Cigarettes

Valorada con 5 estrellas sobre 5

Excellent

Great service and quick delivery.
The smoko products are great. 5 *****

6 de febrero de 2026
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Gillian,

Thanks for the 5-star E-Cigarette review!

It's great to hear you are getting on well with your SMOKO products!

Don't miss out on the weekly deals for the biggest savings when you need to order more refills! You can find the deals here:

https://smoko.com/pages/e-cigarette-and-vape-refill-weekly-deals


All the best SMOKO E-Cigarettes

Valorada con 1 estrellas sobre 5

Expired stuff

Expired stuff
Ordered e-cigarette kit. And unfortunately only after a couple days of use checked and realised that expiring date is October 2023!!!!
Now is December 2025.

Very unprofessional

3 de diciembre de 2025
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Svetlana, we tried to get in touch to let you know that the date on the back of the tin itself is a batch date from when the tins were ordered, whereas the sticker on the starter kit sleeve is the expiry date for the refills inside. We make our starter kits up on a monthly basis with fresh refills to ensure they last as long as possible when they reach you. I hope that clears up any confusion!

Valorada con 3 estrellas sobre 5

Have just finally made a purchase

Have just finally made a purchase! Found the website and offer confusing. Glad its all made in the UK! Not sure if vapes and e-cigs are also made in the UK. They don't do any refills, all prefilled pods and e-cigs but sell e-liquid you can't use for any of their own products. Would like to know why. Hope their e-cigs work better than other brands, otherwise I will want my money Back!

23 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have no idea how Smoko have a 3.9…

I have no idea how Smoko have a 3.9 review!
I phone in once a month with my E Cig order. Wonderful customer service and chat and order arrives next day curtesy of parcelforce.
I’d be lost without the brilliant service.

4 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service goes above and beyond.

Made a purchase between Christmas and New Year; not only was it shipped in a timely manner given the bank holidays, they also altered my order to take advantage of a discount that I had missed, and rang me to tell me they had done so and to make sure this was okay; so I saved money and got the product (which seems great) very swiftly. Superb service and I will not hesitate to continue to use them.

29 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Smoko vape gives me sore throat.

I passed Smoko vape shop in Tunbridge Wells, attracted by their none-chinese UK vape products, advertisement and reasonable price I decided to give it a go. I bought the battery kit for £10 and pack of 3 pods for another £10. Excited by my discovery, I started using the vape, boy after the second try my throat started to be sore, I couldnt even swallow, it felt like I had steel wool in the back of my throat. Took the pods back to the shop, the shop keeper said may be the Coffee flavour is causing sore throat, he replaced the pods with Strawberry flavour, the result is still the same, after the second try of strawberry flavour the sore throat came back. It didnt work out for me and I am £20 out of pocket. I am back on Elfbar.

4 de octubre de 2024
Opinión espontánea
Logotipo de SMOKO E-Cigarettes

Respuesta de SMOKO E-Cigarettes

Hi Max,

We are very sorry to hear you were not satisfied with our product. As mentioned to you by our staff, disposable vapes use nicotine salt e-liquid that doesn't get absorbed by the throat which provides a smooth inhale, where our products use freebase nicotine that does get absorbed in the throat and this is what creates the 'throat hit' that many smokers look for when they make the switch to vaping. This could be a contributing factor for your discomfort as you were using disposable vapes that have a smooth inhale before trying our product.

There is also a possibility that you have an allergic reaction to propylene glycol (PG), though this is fairly rare. With our standard range using a balance of 80/20 propylene glycol to vegetable glycerine and disposables largely using a 50/50 balance, if you have an allergy to PG this would be more obvious with our product.

We do have a range for the VAPE POD called the 'SMOOTH' range - this uses a 50/50 balance of propylene glycol to vegetable glycerine to provide a smoother inhale, which may suit your needs better.

As we let you try the Strawberry product in shop, and as you found it to be better than the Coffee flavour, we replaced the box of Coffee refills with Strawberry refills, resolving the issue to your satisfaction. With over 3500 5-star reviews across 25 countries we pride ourselves on looking after our customers, so we are sorry we couldn't do more. We wish you all the best with your journey to quit smoking.

Valorada con 5 estrellas sobre 5

Best buyer experience from SMOKO…

Best buyer experience from SMOKO support.
I am new to vaping, and SMOKO gives me the best service after purchase for my mistake of order. And I love the Pod, because changing the Pod make it is clean, so I don’t need to clean up the vape all the time:)

23 de enero de 2024
Opinión espontánea

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