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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Snug has been a great tool. It has made applying for houses simple, with a clear step by step process starting from the very first step which is creating your application. Seeing the progress of... Ver más

Valorada con 5 estrellas sobre 5

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My girlfriend and I were sceptical at first. Another rental lease agreement app and more information to fill out. However this was the best decision of our lives. We were told the rental market here w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de leasing

Escrito por la empresa

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My girlfriend and I were sceptical at first

My girlfriend and I were sceptical at first. Another rental lease agreement app and more information to fill out. However this was the best decision of our lives. We were told the rental market here was high competition however we’ve moved interstate - and within two days of us sleeping in an Airbnb we were successfully accepted to lease our new home in Cairns in the tropical Far North Queensland. We couldn’t be happier we chose to use snug.com!

6 de septiembre de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks for sharing your experience, Matthew! We're so pleased Snug could help you find your new home. Enjoy every bit of it!

Valorada con 4 estrellas sobre 5

Really helpful

Really helpful, I got an apartment agreement with the first application issued in the platform. However, I felt the format didn't let me add comments to information attached to clarify some data, nor add questions related to the offer or conditions. So, there's room for improvement.

29 de agosto de 2024
Opinión espontánea
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Respuesta de Snug.com

Hi Kent, thanks for taking the time to share your positive experience on Snug and the feedback on the platform. We'll definitely take that into consideration.

Valorada con 4 estrellas sobre 5

easy to set up and use snug

easy to set up and use snug! we got our dream home

7 de agosto de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks Cecilia, great to hear you secured a dream home with Snug! We appreciate hearing about your positive experience.

Valorada con 5 estrellas sobre 5

Snug was very easy to use and very…

Snug was very easy to use and very efficient

1 de agosto de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks for sharing your positive experience Carmel. We've focused on making Snug easy for all renters and property managers.

Valorada con 5 estrellas sobre 5

Overall the website was easy to use

Overall the website was easy to use, the listings were clear and concise, the website was visually pleasing. The applications can be a little confusing, however if you have all of your documents and information ready, it's not too bad.

24 de julio de 2024
Opinión espontánea
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Respuesta de Snug.com

Thank you, Kellie! We’re happy Snug could be part of your home search journey. We'll definitely let the engineering team know about your feedback! Enjoy your new home and all the best!

Valorada con 3 estrellas sobre 5

Overall snug.com was a little difficult…

Overall snug.com was a little difficult to navigate especially if your on a mobile device make sure to double check your toggle answers as they would change as you scrolled. Sometimes the pages would not let you progress as it would come up with warning problems when there was no issue so you’d have to exit and go back in and hope like hell it saved your information. It took me 4 hours to do my application which is too long in my opinion, but I did get approved for the house so all is forgiven.

8 de julio de 2024
Opinión espontánea
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Respuesta de Snug.com

Hi Rebecca, thanks for your comment & we're sorry to hear you had this experience on Snug. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Valorada con 2 estrellas sobre 5

A frustrating and bad website

Has to be one of the worst websites I've used in the process of applying for a rental property. The online forms don't work, you can't continue past certain points, there are so many problems with it. It almost put me off the property I was applying for because I was so frustrated with using the website.

10 de julio de 2024
Opinión espontánea
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Respuesta de Snug.com

Hi Tom, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Valorada con 5 estrellas sobre 5

Thank you all at snug.com

Recently relocated to Australia the team were professional, polite and on hand for information when needed my application was dealt with promptly and with a great outcome.
would like to thank the team.

28 de junio de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks Dev, we're glad that you had great experience with Snug!

Valorada con 4 estrellas sobre 5

It's digital and we could save the…

It's digital and we could save the application. It was lengthy, I hope that I could easily know the mandatory information required.

One feedback on user experience - I've been waiting for the property application to be sent by the agent. After 2 days and called the agent, he said I have to complete the property feedback form, only after I clicked interested then it would trigger the application. This step confused me.

24 de junio de 2024
Opinión espontánea
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Respuesta de Snug.com

Hi Chris, thank you for taking the time to share your feedback. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please feel free to reach out to our support team at help@snug.com if we can help further at this stage. Thank you, Snug Team

Valorada con 5 estrellas sobre 5

Wonderful

It was my first time but I come out very satisfied and very happy. Good job. I recommend it to everyone without doubt.

13 de junio de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks for the positive review, Ngahane! We're so pleased to see you enjoyed your experience on Snug.

Valorada con 3 estrellas sobre 5

The website shows errors

The website shows errors constantly and requires closing the webpage and reopening. Can’t remember the code, but it was during the application for a rental in deewhy. Otherwise the UI is good. The fit % feature isn’t helpful though. It should show the reasons for the %

5 de junio de 2024
Opinión espontánea
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Respuesta de Snug.com

Hi Joe, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Valorada con 5 estrellas sobre 5

A User Friendly, Efficient, Safe Application Process

This is the easiest, most user friendly, efficient and safest option of applying for a rental property I've ever used. It clearly shows where you are up to in the process which helped us secure a property in a short amount of time. I'm very impressed! :)

1 de junio de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks Pattycake for your positive review!

Valorada con 5 estrellas sobre 5

Exceptional Service and a Smooth Process with Upstate Real Estate!

I am thrilled to share my fantastic experience with Upstate Real Estate, especially with Jade Thomas. From the very beginning, Jade's professionalism and dedication were evident. Her prompt responses and attention to detail were impressive, and she always went above and beyond to ensure all my questions were answered and my needs were met. I highly recommend Upstate Real Estate to anyone looking for a reliable, professional, and customer-focused real estate agency. Thank you, Jade, for your outstanding service!

20 de mayo de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks Mahdi for your positive review!

Valorada con 5 estrellas sobre 5

Upstate has provided us support during the difficult time (looking for rental) with the staffs quality of assurance, patience and empathy. We are grateful for choosing Upstate.

Our experience with Upstate has been great since the beginning. Tash and Jade are very kind, approachable and supportive throughout our duration of looking for places to live. As it can be quite challenging and stressful moments while looking for places to rent, we felt that both Tash and Jade had demonstrated empathy and passionate in supporting us as much as they can. We are grateful for choosing Upstate. 100% positive experience.

17 de mayo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

The snug portal could be used for…

The snug portal could be used for multiple applications for rental houses..
It also had facilitie to describe your household to the landlord

14 de mayo de 2024
Opinión espontánea
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Respuesta de Snug.com

Thanks Hamish for your positive review! Glad you enjoyed using Snug!

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