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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have had my swimming snugs for a year now. Bought for open water swimming as the cold water hurt my inner ear. As soon I I used them once open water I stared using for pool swims as well. They are abs... Ver más

Valorada con 4 estrellas sobre 5

They fit my ears easily and definitely stay in unlike the Sony WH1000MX3 tips, which despite 7 types none would stay in. However, they stick out much more and this look renders them unsuitable for my... Ver más

Valorada con 3 estrellas sobre 5

Good fit, although I'm guessing my ears need to get used to the snuggs, as buds feel a bit invasive. A slight dissatisfaction that I'm having with the Bluetooth zen product is that the volume is ra... Ver más

Valorada con 1 estrellas sobre 5

Radio silence. Had ear impressions done, sent them in, snugs confirmed reciept and then... nothing. Still apparently in manufacturing long past their manufacturing time and still nothing. So over to y... Ver más

Información sobre la empresa

  1. Tienda de componentes y repuestos electrónicos

Escrito por la empresa

Discover Snugs unrivalled custom-fit hearing protection and tips for earphones. Using the latest technology including 3D printing, our custom fit range offers a secure, comfortable fit. Custom tips available for over 250 different earphones and IEMs. The range also includes sleep plugs, swim plugs and hearing protection for different noise environments.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

267 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Product itself is very good

Product itself is very good, however it took way too long and some prompting to have it delivered.

11 de julio de 2022
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Hello Atif, we are currently working on a 10 to 15 working day turnaround upon receipt of your ear impressions; we dispatched your order in 12 working days. We hope you enjoy using your Snugs and the benefits of custom fit for your ears :) The Snugs Team

Valorada con 2 estrellas sobre 5

Great for hearing, bad for swimming

Bought the Snugs Aqua filtered version as I am susceptible to ear infections and potential hearing loss and the ability to be able to hear people talking whilst in the pool or at a water park was a big draw. You can definitely hear much better with the filtered version than standard custom ear plugs. However, I went under water on day one of my holiday with my Snugs Aquas in and got water in my ear pretty quickly and now have an ear infection. I’ve found that the ear plugs will stop water going in your ears if you are under water just above the surface, but as soon as you jump in a pool or go under water by more than 1 foot then the ear plugs fail.

10 de julio de 2022
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Respuesta de Snugs Custom Fit

Hello Jack, we are very sorry to read that you have gotten water in your ears during your holiday. The filtered version of SnugsAqua are waterproof and this should not happen at the depth you were swimming. Please can you email us some pictures of your Snugs in your ears at info@snugs.com so we can check the fit in your ear and whether this may be causing the issue. We will be able to make adjustments if required to ensure water is kept out of your ears as part of our fit guarantee. We look forward to receiving the images and resolving this for you, Kind Regards, The Snugs Team

Valorada con 5 estrellas sobre 5

Great product have had two pairs for my…

Great product have had two pairs for my beats and Bose. They fit very well make my run a lot more easily and enjoyable not the cheapest but well worth the money highly recommend.

4 de julio de 2022
Opinión espontánea
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Thank you Paul, great to hear your Snugs help make your running more enjoyable :)

Valorada con 5 estrellas sobre 5

I rarely write reviews but for this…

I rarely write reviews but for this product I have to say I think it merits it. I have had snugs now possibly 6-7 years for 2 sets of headphones ( currently AirPod Pros ) and they are now an essential. I run and cycle with them and they never fall out.
I have the ear defender version now for motorcycling and I can get spatial awareness of traffic etc without the load wind and exhaust noise.
Great product , not cheap but as they say the quality will remain long after the price is forgotten - my cost per use is now minuscule !

1 de julio de 2022
Opinión espontánea
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Thank you Richard for your review and great to see you enjoying different products from the Snugs range!

Valorada con 5 estrellas sobre 5

Replacement Snug

One Snug didn’t fit properly and was returned. Replacement sent back now more comfortable.

25 de junio de 2022
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Thank you Michael for your review, we are glad we got the fit right for you!

Valorada con 5 estrellas sobre 5

Great product

Great product. Mine were fits for the sony wf-1000xm4. They fit great, are comfortable and so far sound amazing.

2 points- you cannot charge with the snugs on which is not a big deal for me- I carry the Sonys in the charging case inside the snugs box and build time for me was about 3 weeks not 2.

23 de junio de 2022
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Respuesta de Snugs Custom Fit

Thank you Alexander for your lovely review!

Valorada con 1 estrellas sobre 5

I haven't actually tried out the ear…

I haven't actually tried out the ear plugs yet. However, the delivery process was very poor. I received a text on a Sunday morning telling me that the ear plugs would be delivered within a one hour window, just 3 or 4 hours later - no previous notification. I did not think I would be in so had to ask that they be delivered to my neighbour even though he was not in at that point so I could not politely ask him if that was okay. As it happened, I was luckily still at home for the delivery.
I was astounded to read that if I had needed to rearrange the delivery time I would have had to pay at least £4.49 (I think that was the price). This is appalling, especially as the plugs are very expensive. I have never been asked to pay for a re-delivery - it was particularly galling, given the short notice. Why don't you use the post office??? If I was not in, they would simply leave a card explaining where I could collect them.

20 de junio de 2022
Valorada con 5 estrellas sobre 5

Great service

Great service. Ordered a replacement set for my AirPod Pros online. Arrived in exactly two weeks and fit as perfectly as my first set. Good product quality. Highly recommend!

15 de junio de 2022
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Respuesta de Snugs Custom Fit

Thank you for your lovely review!

Valorada con 5 estrellas sobre 5

Ordered an additional pair of Snugs

Ordered an additional pair of Snugs. Brilliant service. Snugs already had my mould so quick turn around. Communication and delivery of quality product first class.

9 de junio de 2022
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Respuesta de Snugs Custom Fit

Thank you, we are so glad you are enjoying the Snugs range!

Valorada con 5 estrellas sobre 5

I love the comfort and security of snugs

I love snugs; I find those foam ear tips that tend to come with earphones and earbuds really just don't fit my ears securely or comfortably and I'm always fiddling with them, worrying they're going to fall out. Snugs, because they're custom-made, fit perfectly and you pop them in and just get on with it, never worrying about them.
I first bought a pair of snugs back in 2014 (after having seen the inventor on Dragon's Den) with a pair of Bluetooth earphones. Sadly, after 8 years of stalwart service, the connecting wires on the earphones have broken and the sound is intermittent. I wanted a new pair of earphones and snugs to fit them but was a little overawed with all the variety and different models on the website now - i wasn't sure I knew how to order exactly the right ones I needed. So I emailed the customer support people at snugs and they responded within a day, very helpful with their advice and the person I was in contact with, Michelle, even sent me a link to an order form she's already filled out with the specific details I needed.
This made it very easy to order, which I did. For some reason, the production and delivery took a little longer than the time they'd said, but when I contacted the support folk to follow it up, they were very apologetic and even gave me a partial discount refund (which I hadn't asked for or even expected.) The snugs arrived shortly after that and, of course, they fit perfectly.

6 de junio de 2022
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Thank you for your lovely review and being a fan of Snugs from the start! We hope you enjoy them for many more years to come :)

Valorada con 5 estrellas sobre 5

Excellent

Excellent, rapid, efficient service

6 de mayo de 2022
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Thank you!

Valorada con 5 estrellas sobre 5

Saved my ears

I use these religiously for work (event photography and filming). I had always struggled to find ear plus that fit because my ears are tiny, but these fit perfectly.
I'm still able to enjoy the music without it muffling the sound & I am saved from ringing ears the next day.

Couldn't recommend them enough!

22 de abril de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Something must have gone wrong over time...

Had ordered 3 sets over the years (2 for me, 1 for my wife and some replacements for her). Eventually, the material will give way (as Snugs was getting more restrictive to accommodate new earphone models, I had to squeeze my new earphones into a set of old snugs) and I needed to order replacements for myself. First the left side, which went all fine, then a few months later the right side, that came twice for the wrong earphones and twice it seemed like the shape had been flattened/compressed by 10% and hence didn't fit. In all fairness, Snugs tried to make up for their mistakes, but they didn't comment on why they were very different from the originals and it was very disappointing that even the second attempt after they finally used the right model, was just wrong again. Responses were getting slower (apparently some Covid-related staff shortages) and I was left with 4 time shipping charges and still no sleeves. I think this started out as a great product, but something must have gone wrong over time.

10 de abril de 2022
Opinión espontánea
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Hello Andreas, We are very sorry for your experience on this occasion.
We have had to use new modellers over this period due to absence of staff with Covid. Unfortunately in this case the agency modeller may have altered the design to your original set which has created the inconsistency. We appreciate this is very frustrating for you, however our modellers are now back and will review your file, and we will remake your Snugs.
We are using the same medical grade silicone, as Snugs are designed to fit the specific earphone driver we advise against trying to use with a different earphone and damaging the material.
We have sent all your product to an address in the UK at no cost to yourself. If you are having these forwarded to an alternative address please do let us know and we are happy to dispatch to this address direct. Kindest regards Emma

Valorada con 5 estrellas sobre 5

These are a revolutionary product

These are a revolutionary product!

As someone who has not been able to use earphones in my right ear as my ear canal has always been too small, I was able to use an earphone in my right ear for the first time in my life thanks to Snugs! I use the snugs pro with the AirPods Pro - the sound quality (particularly the noise cancellation feature) is not compromised either.

8 de abril de 2022
Opinión espontánea
Logotipo de Snugs Custom Fit

Respuesta de Snugs Custom Fit

Such great news you can now wear your AirPods. Hope you are having a great BH weekend. The Snugs Team

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