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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We have now purchased one for my mother and mother in law. The only thing that both mothers have said commented on was the lanyard was uncomfortable. They have both fitted a chain to the pendant and... Ver más

Valorada con 4 estrellas sobre 5

Great product and streamlined delivery. Excellent online chat help. Chat Operator knew everything about the products. One area that could use improving is the setup instructions. The process was simpl... Ver más

Valorada con 5 estrellas sobre 5

The TEQ Secure Falls Alarm has given us peace of mind, with my elderly mother living on her own and in a different state. The product allows her to continue living independently, as should an inciden... Ver más

Valorada con 4 estrellas sobre 5

The alarm is a gem. The instructions, which I received separately (should have been sent WITH the new device) were very very clear and helpful. The app is indispensable and very good, but it is a bit... Ver más

Información sobre la empresa

  1. Proveedor de equipamiento médico
  2. Ayuda a domicilio
  3. Equipamiento y suministros hospitalarios
  4. Fabricante de tecnología médica

Escrito por la empresa

Sofihub’s safety monitoring technologies provide care for independent and active individuals. Our intelligent solutions include the TEQ-FallsAlert fall detection device and the TEQ-Secure personal safety alarm. These non-intrusive solutions enable greater independence and peace of mind, for the user as well as their families and carers.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

The Tech advise was great

The Tech advise was great. My original device wouldn't connect properly and the advisor was very helpful and patiently took me through some procedures to try to connect. When it became obvious we were not going to connect he said he would talk to the sales team about an alternative. He rang back a few hours later and told me an alternative device would be be dispatched immediately at no cost to me, also mentioned it was a more expensive model that had a history of working in areas of limited connectivity. It arrived several days later and is working beautifully. A prepayed envelope was enclosed to mail the original Pendant back. All in all a very satisfying experience in service that one doesn't get these days.

10 de enero de 2024
Valorada con 1 estrellas sobre 5

I have just received it

I have just received it . Can’t believe there is no instructions. So how do I use it . Also had it been set up with my contact people. It is a very expensive product but instructions.

17 de enero de 2024
Valorada con 1 estrellas sobre 5

Received with thanks.

Now received thank you 28.12.23.

27 de diciembre de 2023
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Respuesta de Sofihub

We’re so pleased you received your order. We dispatch the next business day and use AusPost for shipping. Given your order was close to Christmas I guess they were a little delayed with your delivery!

Valorada con 5 estrellas sobre 5

The TEQ-Life his actually works really…

The TEQ-Life his actually works really well. I like that it does all the usual stuff like sends a text and calls when the button is pressed but it also detects falls as well and will text/call when that happens in case you're injured and can't press the button.

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Peace of mind for Interstate relative

The TEQ Secure Falls Alarm has given us peace of mind, with my elderly mother living on her own and in a different state. The product allows her to continue living independently, as should an incident occur, knowing that she can instantly call for help has given us piece of mind. It was also really easy to set up.

22 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dementia and Postural drop has been a…

Dementia and Postural drop has been a huge worry for my family as both parents being 79 and 76 are high risk of falling and have had falls in the past. I was lucky to be introduced to TEQ secure and TEQ falls which has given us the peace of mind we need. I’ve spent nearly two years worried for my parents and thankfully we can track where they are and know they are safe.

1 de agosto de 2023
Opinión espontánea
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Respuesta de Sofihub

Thanks for your review Fiona! We're delighted we've been able to help and that your parents are safe.

Valorada con 5 estrellas sobre 5

Trust and peace of mind

As a concerned son, ensuring the safety and well-being of an aging parent becomes a top priority. The TEQ-Secure Falls Alarm has proven to be an absolute game-changer in this regard, offering a sense of security and peace of mind. As I sought to provide my 72-year-old mother with a means to call for help in case of a fall or emergency while living alone, the TEQ-Secure Falls Alarm exceeded all expectations.
Setting up the TEQ-Secure Falls Alarm was incredibly easy and straightforward, making it an ideal solution for seniors and their families. The package included comprehensive instructions, and the entire process took only a few minutes. It required minimal technical know-how, and within moments, the device was up and running. The large, user-friendly buttons and clear indicators ensured that even individuals who might not be tech-savvy, like my mother, could easily navigate and use the device.

21 de agosto de 2023
Opinión espontánea
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Respuesta de Sofihub

That's great to hear Jake. Thank you for your comments and we're so pleased you and your mother have found the TEQ-Secure useful.

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