With a very pleased with the service that we received at the Coventry showroom. Many options were discussed and we were able to come to the best conclusion. It is our second purchase from this company... Ver más
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Localización
Cambiar localizaciónAlvis Retail Park, Holyhead Road, CV5 8BW Coventry, GB
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Consulta las opiniones de los clientes
Lovely sofa. Delivered in under 7 days from order date. Lovely customer service. Great delivery. Wonderful experience end to end. Will definitely go back there for my next sofa.
La empresa ha respondido
A big thank you to Wendy at Sofology Coventry for her excellent customer service. She was friendly, knowledgeable, and took the time to help us find exactly what we were looking for. Nothing was too... Ver más
La empresa ha respondido
Great service from Dorinda, we did not feel pressured, she gave us time, answered all our questions, overall very helpful. We are looking forward to our new sofa arriving!
La empresa ha respondido
Información sobre la empresa
- Tienda de sofás
- Accesorios para muebles
- Tienda de muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tapicería
Escrito por la empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Información de contacto
Alvis Retail Park, Holyhead Road, CV5 8BW, Coventry, Reino Unido
4,9
Excelente
2 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Marisol was fantastic…
Marisol was fantastic so thorough with the sale of our sofa we went back to her twice and impressed both times she made it so quick and easy and we can’t wait for our sofa to arrive
30 de diciembre de 2025
Respuesta de Sofology - Coventry
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Buying a sofa from Sofology was made so…
Buying a sofa from Sofology was made so easy with the exceptional customer service from Ashley Croft. He answered all my questions, very professional throughout, Ashley made me feel comfortable, offering refreshments, friendly and very approachable. He is an asset to the company, outstanding customer service and knowledge. I would definitely recommend Sofology and Ashley for excellent customer service.
26 de diciembre de 2025
Respuesta de Sofology - Coventry
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Great experience with Sofology
Great experience at Sofology. Member of staff was clear with answering my questions about the sofas I wanted to buy.
The process of ordering was easy and quick.
Now to wait 10-11 weeks for my order to arrive.
22 de diciembre de 2025
Respuesta de Sofology - Coventry
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
No hard sell.
7 de diciembre de 2025
Respuesta de Sofology - Coventry
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Customer service was exceptional
Customer service was exceptional, took us through every detail
3 de diciembre de 2025
Respuesta de Sofology - Coventry
What an amazing review, thank you so much for taking the time to write this 😊
Great sales lady
29 de noviembre de 2025
Respuesta de Sofology - Coventry
Hi there, thank you for taking the time to leave a 5-star review Mr Brittain!😊
Great service by Tom and gorgeous sofa!
Great service by Tom and gorgeous sofa!
2 de diciembre de 2025
Respuesta de Sofology - Coventry
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Mariola was very helpful and friendly
Mariola was very helpful and friendly. We have not had recliner chairs before so her
advice was helpful.
30 de noviembre de 2025
Respuesta de Sofology - Coventry
Hi there, thank you for your review. Another great review for Mariola, we will make sure to pass this on! Have a nice day.
Respuesta de Sofology - Coventry
Thanks for your 5 star review Dave!
great customer service
The customer service received was exceptional.
the assistant had a great knowledge of the products and was able to give us some great advice on different products and fabric finishes.
No pressure was applied to buy we left the shop and returned the next day to place an order.
the service so far has been great.
23 de noviembre de 2025
Respuesta de Sofology - Coventry
Thank you for sharing Mr Cartwright
Have I made a big mistake choosing Sofology?…
I had a great in-store experience at Wednesbury. But looking at the terrible reviews about post-sale customer service, delivery and product quality, I am seriously regretting my decision to buy from Sofology. I can't back out now apparently. So all I can do is wait for delivery and hope for the best. Feeling very deflated.
16 de noviembre de 2025
Opinión espontánea
Respuesta de Sofology - Coventry
Hi there, thank you so much for sharing your experience. I’m really glad to hear that your visit to our Wednesbury store went well, though I’m truly sorry that the reviews you’ve seen have left you feeling uncertain — that’s never the feeling we want for our customers. Please be reassured that the majority of our deliveries go smoothly, and our teams are here to support you every step of the way. If you have any concerns at all while you wait for your sofa, or if you’d like us to double-check anything on your order, just let us know - we’re more than happy to help and keep you updated. We want you to feel excited about your purchase again, not deflated, and we’ll do everything we can to ensure your delivery and aftercare are as positive as your in-store experience.
Respuesta de Sofology - Coventry
Thank you for taking the time to write this great review :-)
I was welcomed in a positive manner by…
I was welcomed in a positive manner by Wendy. She was so helpful and had a lovely manner when discussing my choice of a sofa today. Wendy explained in great detail the choices I could make to purchase my new sofa. She was very clear and I understood about what the policy consisted of and what it covered. She explained about spillages and accidental damage and what I should and shouldn't do. On the whole, Wendy knew what she was talking about was clear and concise and a very pleasant person to do business with. Wendy is the type of person who knows how to deal with the customers and I was very happy having her to guide me today. Thank you Wendy, thank you Sofology...
21 de noviembre de 2025
Respuesta de Sofology - Coventry
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experience at Sofology Coventry and that Wendy assisted you effectively. It’s great to know she provided clear information about your sofa choices and our policies. We’re proud to have dedicated team members like Wendy.
Your kind words and perfect rating mean a lot to us, and we’ll pass along your compliments to her. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology soon.
Thank you again for your feedback and for choosing Sofology.
Great service
Great service, nothing too much trouble. Can’t wait for delivery of my suite
11 de noviembre de 2025
Respuesta de Sofology - Coventry
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Ashley was very knowledgeable and very…
Ashley was very knowledgeable and very personable
8 de noviembre de 2025
Respuesta de Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ashley. Have a great day 😊
Mariola is great
Mariola is great. Explains everything in detail and is a lovely person too. Thank you. Xx
8 de noviembre de 2025
Respuesta de Sofology - Coventry
Hi there, thank you for your review. Another great review for Mariola, we will make sure to pass this on! Have a nice day.
Respuesta de Sofology - Coventry
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Information and serviceMayfair provided…
Information and service provided concise and detailed
3 de noviembre de 2025
Respuesta de Sofology - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Respuesta de Sofology - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
⭐️⭐️⭐️⭐️⭐️ We were served by a lovely lady when we bought our new sofa. She was very kind, helpful, and patient, taking the time to explain everything and help us choose the perfect one. Excellent cus
⭐️⭐️⭐️⭐️⭐️
We were served by a lovely lady Wendy when we bought our new sofa. She was very kind, helpful, and patient, taking the time to explain everything and help us choose the perfect one. Excellent customer service — thank you for making the experience so easy and enjoyable!
3 de noviembre de 2025
Respuesta de Sofology - Coventry
Thank you for your feedback! We're delighted that Wendy provided excellent service at Sofology Coventry and helped you find the perfect sofa. Your kind words and five-star rating are greatly appreciated, and we will share your compliments with her.
Thank you for choosing Sofology. Enjoy your new sofa, and we look forward to your return!
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