Staff member welcomed us into store, explained the layout, where to see sofa finishes. She even gave us the use of a tape measure. We were left alone to peruse the ranges but she was always on hand to... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I have already submitted a great review for sofology. The young lady who helped us was fantastic. Very friendly, informative and a friendly face who made us feel relaxed and happy to view the various... Ver más
La empresa ha respondido
Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... Ver más
La empresa ha respondido
Karen introduced herself and explained how Sofology works as we've never shopped there before. Karen was lovely, friendly and knowledgable. All our queries about dimensions etc were answered. Not once... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de sofás
- Accesorios para muebles
- Tienda de muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tapicería
Escrito por la empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Información de contacto
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Reino Unido
4,9
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Purchasing sofas
Friendly welcome when entering the store put us at ease. So helpful when choosing our sofas. Everything was explained fully about the product. A very good retail experience. Abigail and Karen were very professional
13 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice salesman not pushy at all and…
Nice salesman not pushy at all and worked with us. We had been in a few times so we knew what we wanted but needed to work when we wanted delivery. Nothing an issue for him
8 de enero de 2026
Respuesta de Sofology - Dundee
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Respuesta de Sofology - Dundee
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Positive thoughts
Derek was very helpful and explained the process in a friendly and professional manner. We can’t wait to receive our new sofa!
12 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you for your review. Another great review for Derek, we will make sure to pass this on! Have a nice day.
Good Selection and Customer Service
Good selection, and customer service was informative although not pressurising.
9 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Purchased a new sofa from Brian in the…
Purchased a new sofa from Brian in the Dundee store, liked his relaxed, no hassle approach, he gave us time to think and was knowledgeable and helpful in making sure we made the right choice
11 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review!😊
Respuesta de Sofology - Dundee
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Great service
Great service from Derek at Dundee store, very informative and friendly, a joy to deal with and would highly recommend
11 de enero de 2026
Respuesta de Sofology - Dundee
Thank you so much for your kind words! We're thrilled to hear that you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa and enjoyed your experience with us!
Respuesta de Sofology - Dundee
Thank you so much for your 5-star review!
Staff member was so helpful
Staff member was so helpful, no stress, pleasure to have used Sofology for our 1st time. Certainly will be back.
Many thanks
11 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice helpful staff.
8 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Had great service from Stuart…
Had great service from Stuart McDougall. Very nice man and knowledgeable about my purchase etc. would definitely buy from again.
10 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Hugely disappointed
Your company too three times my deposit and now have pushed me over my credit limit. This leaves me with an interest payment, has an affect on my credit score and leaves me no money at a time when it is difficult enough after Xmas. This is your issue and has now been 7 days and still unresolved
7 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review details.
Fantastic service at Sofology
Fantastic service at Sofology! The gentleman who helped us was extremely helpful, polite, and knowledgeable. He made us feel comfortable, never rushed us, and really listened to what we wanted. Couldn’t have asked for better customer service. I left the shop extremely happy with my purchase.
7 de enero de 2026
Respuesta de Sofology - Dundee
We are so pleased to hear that you left our store happy Mrs Penman :-)
Respuesta de Sofology - Dundee
Thank you for awarding us 5 stars :-)
Excellent service with no hard sell at…
Excellent service with no hard sell at all. Excellent service all round.
4 de enero de 2026
Respuesta de Sofology - Dundee
Thank you for awarding us 5 stars :-)
We returned to Sofology in Dundee to…
We returned to Sofology in Dundee to purchase a new sofa. Derek greeted us and spent time discussing the sofa options we had chosen. Derek was very welcoming, friendly and extremely knowledgeable and helpful which gave us peace of mind in choosing the right sofa. The store was very clean & all staff greeted us with a smile - great customer service.
3 de enero de 2026
Respuesta de Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Derek. Have a great day 😊
Respuesta de Sofology - Dundee
Thank you for choosing Sofology :-)
A nice relaxing experience
There was a wide range to choose from. The two sales reps who assisted us were extremely helpful and knowledgeable. What I particularly liked was that they weren't too pushy, just explained the options available and let us choose.
4 de enero de 2026
Respuesta de Sofology - Dundee
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.