Sofology - Dundee Opiniones 2337

TrustScore: 5 sobre 5

4,9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff member welcomed us into store, explained the layout, where to see sofa finishes. She even gave us the use of a tape measure. We were left alone to peruse the ranges but she was always on hand to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have already submitted a great review for sofology. The young lady who helped us was fantastic. Very friendly, informative and a friendly face who made us feel relaxed and happy to view the various... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Karen introduced herself and explained how Sofology works as we've never shopped there before. Karen was lovely, friendly and knowledgable. All our queries about dimensions etc were answered. Not once... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. Accesorios para muebles
  3. Tienda de muebles
  4. Tienda de artículos para el hogar
  5. Tienda de mobiliario para salones
  6. Tapicería

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Rude salesman

I am a pensioner and am cautious about spending. I was advised by a salesman where the bargain sofas were. I talked to another customer who said ask if delivery would be free as she had negotiated with them for this. She joked with the salesman to offer me this.
Never saw a sofa but as I was leaving the salesman said if you can afford that coat ( I was wearing a long north face coat ), you can afford delivery. How dare he!!!!
The reply from sofology has an e-mail address. I typed a message to them, it was then returned, I was advised this e-mail does not exist. Oh dear, what a company. I replied saying I do not have any problems with their merchandise, just that salesman. Other salesman at sofa companies beside sofology were disgusted by his comment One salesman said it could have been a xmas present. I feel he was showing off to his colleagues as they were all together when he said it, all of them sniggering. How intimidating was that to a single female?

23 de enero de 2026
Opinión espontánea
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

Valorada con 5 estrellas sobre 5

Buying a sofa

The salesman was helpful but not pushy

22 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Valorada con 5 estrellas sobre 5

A really nice visit

My wife and I had a really pleasant visit to Sofology in Dundee. We were after a new sofa bed. We met Karen who patiently showed us all the sofa beds available and we chatted and asked questions about each of them and she was very knowledgeable about the products available.

After looking at them all we ended up buying the first one we saw.

It’s a lovely Portabelo sofa bed, very comfy and a great price.

21 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Valorada con 5 estrellas sobre 5
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Valorada con 5 estrellas sobre 5

The purchase of our sofa was a hard one

The purchase of our sofa was a hard one due to size constraints but Brian helped us to find a solution for the space. Very helpful on the two occasions we visited the store

18 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for awarding us 5 stars Mrs Coutts

Valorada con 5 estrellas sobre 5

Very helpful, professional service

Karen was helpful without being pushy, answered our questions and gave us the e required information to make a decision.

18 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for awarding us 5 stars Ally :-)

Valorada con 5 estrellas sobre 5

Great sofa store

Our salesperson Derek was very knowledgeable, helpful and down to earth, gave us time and space to discuss and try out lots of sofas before we found the perfect one.

17 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for awarding us 5 stars Kerry

Valorada con 5 estrellas sobre 5

We had a great experience at sofology…

We had a great experience at sofology where they could not have been more helpful. This is our second sofa order with them and we’ll be back again.

17 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for awarding us 5 stars Mr Davidson

Valorada con 5 estrellas sobre 5

The lady in the store was so helpful…

The lady in the store was so helpful and kind… A+++ service

19 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 4 estrellas sobre 5

Understanding staff

First class given time to make up our mind no pressure from sales staff and all items explained

18 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

Excellent customer service

The member of staff we dealt with, Cameron, was friendly and extremely helpful. Cameron was knowledgeable about the products and able to answer all of our questions. The process was quick and simple and we look forward to the delivery of our sofa.

18 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Cameron. Have a great day 😊

Valorada con 5 estrellas sobre 5

Sales advisor was very patient and…

Sales advisor was very patient and provided good information about the products.

18 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Great sofa shop

Went to a few sofa shops had a sofa from sofology before had a look about Matt helped us he wasn't pushy left us to have a look about them answered all our questions picked our sofa so just on the countdown now

15 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

Professional and honest advice…

Professional and honest advice communicated in a friendly manner.
Great selection.

15 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Valorada con 5 estrellas sobre 5

Karen introduced herself and explained…

Karen introduced herself and explained how Sofology works as we've never shopped there before. Karen was lovely, friendly and knowledgable. All our queries about dimensions etc were answered. Not once did we feel pressured or harassed but equally never once did we have to search for help. This helped us relax and feel at ease to browse and try different sofas. We found what we've been looking for,that we didn't find in other stores. Approached Karen and she went through everything about the purchase and about the extended warranty and cleaning kit.Could not have asked for a lovelier assistant than Karen, she is a gem.

14 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

This is a great review, thank you for sharing. We are so pleased that Karen was helpful during your visit.

Valorada con 5 estrellas sobre 5

Excellent customer service

Delighted with the service we received at Sofology. We were given the time and space to wander the store ourselves, but the team was quick to provide advice and help when we needed it. We felt no pressure to make a purchase. We ordered 4 two-seater sofas and the ordering process was smooth, simple and transparent. Looking forward to receiving the sofas in due course.

14 de enero de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for this great reiview :-)

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