Sofology - Hull Opiniones 2453

TrustScore: 5 sobre 5

4,9

Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had a great experience at sofology, Nat really looked after us every step of the way she explained everything in thorough detail and made sure we were happy at each stage. Nat gave us drinks and wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nat made our experience great this staff member was knowledgeable and friendly and made us laugh. She explained everything in great detail answered all our questions we had a lot ! She also guided us... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great in store experience, pending delivery of our new sofa and chair. Looking forward to receiving them… No pressure to buy, left to browse and approach sales assistant when needed.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. Accesorios para muebles
  3. Tienda de muebles
  4. Tienda de artículos para el hogar
  5. Tienda de mobiliario para salones
  6. Tapicería

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great service, lots of choice and dog friendly too.

Staff were extremely helpful but not pushy. We were served by Charlotte and Gary at opposite ends of the day and they left us to browse but were there to answer all our questions and advise on options and prices.
Great that it is a dog friendly place as we came out for the day sofa shopping and could not have left her at home for that length of time.
Lots of choices and styles of sofa available. Would definitely recommend a visit to this branch if you’re sofa hunting.

12 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Thank you for choosing Sofology!

Valorada con 5 estrellas sobre 5

Great service from Charlotte and Simon

Charlotte and Simon were very patient and very informative. They both spent ages with us re the measurements and also provided a coffee for us. ThAnkyou both.

13 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Thank you for choosing Sofology!

Valorada con 5 estrellas sobre 5

The young lady in the store in hull was…

The young lady in the store in hull was so helpful she talked me through how everything to do online over the phone and when we went in store she was amazing with all the information given

8 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 3 estrellas sobre 5

Everything is OK

In response to the thanks, I would like to add that my product was available for immediate sale and that is why I write that the waiting time is long and the transport is around 3 miles and I think it is expensive.Thank you

7 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, thank you for your kind words and for recommending us! We’re glad to hear our store team was helpful. Regarding delivery times, our furniture is made to order, which allows us to create pieces tailored to each customer’s choice of fabric, colour, and configuration. Because of this, lead times can be a little longer than off the shelf items, but it ensures you receive a sofa that’s exactly how you want it. We really appreciate your patience

Valorada con 5 estrellas sobre 5

Friendly helpful staff

Friendly helpful staff, not too pushy, thankyou Gary for yourhelp and patience

7 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Valorada con 5 estrellas sobre 5

Holly was very informative and not…

Holly was very informative and not pushy at all, the whole experience was a pleasure THANKS HOLKY X

9 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, thank you for your review. Another great review for Holly, we will make sure to pass this on! Have a nice day.

Valorada con 5 estrellas sobre 5

Excellent customer care

The team were excellent. No pushy sales tactics, very polite and extremely knowledgeable.
Gary & Charlotte explained the process in detail, giving us time to choose exactly what we wanted.

8 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Thank you for choosing Sofology!

Valorada con 5 estrellas sobre 5

Fantastic service from Gary

Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in terms of demo or info was too much trouble, he even gave our little one a colouring book and crayons to keep her entertained as well as talking to her and asking her what she liked. Shame there's not an option for six stars but wouldn't of mattered anyways cause Gary served seven, top notch.

7 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience with us. Your feedback means a lot to our team, and we are delighted to know that you were satisfied with our service. If there is anything else we can assist you with in the future or if you have any questions or suggestions, please don't hesitate to reach out. We're always here to help and look forward to welcoming you again.

Valorada con 5 estrellas sobre 5

Simon was very helpful

Simon was very helpful, and made me feel comfortable, and helped with what I needed

4 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

We walked in knowing which sofa set we…

We walked in knowing which sofa set we wanted to view, found it quickly and easily. After a few moments, Steve Ricketts attended, asked a few questions related to our visit today, and within 15 minutes, we had ordered the sofa we wanted, with the extras we required. Brilliant experience, Steve was fantastic!

31 de enero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Thank you for this amazing review!

Valorada con 5 estrellas sobre 5

Helpful pleasant staff

Very helpful assistant, suggested different sofas to view and went through whole process of ordering in derail

1 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Charlotte helps us very well today…

Charlotte helps us very well today without being pushy, she gave us assistance when we needed and left us to discuss our thoughts.
She was very polite & professional.

2 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

Gary -Hull Sofology

Gary -Hull Sofology
Great customer service

1 de febrero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Walked in shop and met by Charlotte

Walked in shop and met by Charlotte. Great lady polite and pleasant and very helpful. Pointed us in right direction. Sat and talked and had a giggle and explained everything step by step. Thanks.

31 de enero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

Sounds like a great visit Carl! Thanks for choosing Sofology!

Valorada con 1 estrellas sobre 5

Totally wrong delivery address even…

Totally wrong delivery address even though we spent a week or more trying to rectify it by phone calls and emails . It got to the actual day of delivery when we made 3 more phone calls and was told by an incompetent person that we would not receive the sofa. We had disposed of our old one . Very stressful and angry. Will never deal with these people again.

25 de enero de 2026
Opinión espontánea
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

We are so sorry to hear that there was a mix up with the delivery addresss Garry. We hope this has now been resolved, however, if there is anything further that you would like to discuss please email social.media.complaints@sofology.co.uk.

Valorada con 5 estrellas sobre 5

Steve at Sofology Hull

Steve, was very helpful and not at all pushy with additional items such as care cover etc. The whole process was very straightforward. Thanks.

30 de enero de 2026
Logotipo de Sofology - Hull

Respuesta de Sofology - Hull

This is a great review Jon, thank you for sharing!

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