Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... Ver más
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Unit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... Ver más
La empresa ha respondido
Environment was first class, felt relaxed and anything but pressured throughout my experience. Daniela was friendly and listened to our needs and my partner also felt the same. Such a chilled out team... Ver más
La empresa ha respondido
Great service from the team member, Shirley. She discussed what we needed and gave us an option that was perfect for the space and our lifestyle. One which we would not have looked at had she not ment... Ver más
La empresa ha respondido
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home. I wa... Ver más
La empresa ha respondido
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, Reino Unido
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Was a very good and was very good in what i was wanting very kind helpful

Respuesta de Sofology - Kirkcaldy
Janis was a very helpful, knowledgeable and easy to chat with girl, listened to what I had to say and helped me get the best fabric for my needs

Respuesta de Sofology - Kirkcaldy
No pressure, we were left to look around, try a few, we took a while to finally pick one, Blair then came forward and explained all about what we had picked and any extra we could have, he was knowledgeable, there was no pressure to add extras,once we decided on what we'd like he went on to explain and the break down of the cost, when to expect delivery and what will happen or day of delivery
Happy with the customer service we received

Respuesta de Sofology - Kirkcaldy
Shirley was really attentative and helpful showing us lots of different sofas and really listening to what we were looking for. She was even helping us with our colour schemes for our living room she is an asset to the company. Excellent rapport with her customers and we will definitely recommend people to come to sofology in Kirkcaldy!

Respuesta de Sofology - Kirkcaldy
They were very professional and very helpful we got the sofa we were looking for

Respuesta de Sofology - Kirkcaldy
The staff where very helpful and informative and told me everything I needed to know

Respuesta de Sofology - Kirkcaldy
Purchased our Sofa and Chair on our second visit into the Kirkcaldy Store the staff Janice and Blair were very helpful knowledgeable and made our purchase enjoyable Looking forward to our delivery date

Respuesta de Sofology - Kirkcaldy
Good service. Wonderful furniture. Good selection of styles and colours.

Respuesta de Sofology - Kirkcaldy
Nothing was two much trouble we went back the next week and ordered another two seater and it was no problem to deliver them together

Respuesta de Sofology - Kirkcaldy

Respuesta de Sofology - Kirkcaldy
coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required.
honest answers. good choice of the type we were looking for.

Respuesta de Sofology - Kirkcaldy
Was a great selection to choose from from and ordering was easy.

Respuesta de Sofology - Kirkcaldy
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home.
I waited for a confirmation email but by the following Friday afternoon still no response.
I called the finance company only to be told that the wrong DOB had been filled in by the shop assistant.
I was then instructed to phone another Sofology number.
Alison dealt with my complaint, took details and said she would resubmit information to finance company.
I asked her if this now meant the delivery date would be pushed back and she said probably.
Obviously a disappointment when I need the purchase for comfort and was anticipating the original date.
I hope that this will now go ahead as anticipated.

Respuesta de Sofology - Kirkcaldy

Respuesta de Sofology - Kirkcaldy

Respuesta de Sofology - Kirkcaldy
Lawrence was very helpful and made it a very easy experience as a first buyer.

Respuesta de Sofology - Kirkcaldy
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