The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... Ver más
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Unit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB
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The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... Ver más
La empresa ha respondido
We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs a... Ver más
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When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was... Ver más
La empresa ha respondido
When arriving in the shop the Gentlemen greater us straight away ,showing us how the sofa could be changed around, great customer service 😊
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, Reino Unido
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Great purchase experience, we felt welcomed and looked after since we entered the store. All our questions were answered, which led us to believe we made the right choice in the end. Delivery times appointed were reasonable, overall we definitely recommend Sofology for great design and quality sofas.

Respuesta de Sofology - Maidstone
The staff were friendly and attentive without being pushy. Knowledgeable about the sofas. Open and transparent about additional extras with clarity on those being optional. The whole process was efficient and detailed. Delivery time estimated at 11 weeks.

Respuesta de Sofology - Maidstone
Staff were very helpful, however signing up to payment terms were terrible as all automated. A simple task proved very tedious, getting lots of links sent via email and calls whilst at work. Not good

Respuesta de Sofology - Maidstone
Customer service at aylesford Maidstone all the staff were very attentive I cannot fault it.

Respuesta de Sofology - Maidstone
The gentleman that serve us, was very helpful, knowledgeable, very patience and got all done smoothly and quickly. No problems were raised.

Respuesta de Sofology - Maidstone
Staff very friendly and had lots of good advice and helped me find the sofa that I am buying, by knowing what sofa would fit.

Respuesta de Sofology - Maidstone
Sales lady was very helpful and we chose the right sofa for us very pleased .

Respuesta de Sofology - Maidstone
The welcome
The attention
The professional assistance to ensure we select the correct furniture
Great range on display
No pressure selling

Respuesta de Sofology - Maidstone

Respuesta de Sofology - Maidstone
Salesman was polite helpful and patient and wasn't pushy at all, gave us good advice on the type of sofa we wanted

Respuesta de Sofology - Maidstone
Fantastic store ,
Caroline always very helpful and nothing too much trouble.
Would highly recommend this store , helpful but definitely not pushy sales people, which is nice

Respuesta de Sofology - Maidstone
Pina was brilliant made the whole process so much easier. We couldn't decide which sofa to go with. We looked at others similar and ended up with our original choice. She was so patient with us and so helpful.

Respuesta de Sofology - Maidstone
Anita was so helpful and explained everything very carefully. We initially thought that there wasn't a corner sofa in the shop that would work for us but she kindly explained that a lot of the sofas in the store were available as corners so we took another look around and fell in love with one! Thank you Anita for all of your help.

Respuesta de Sofology - Maidstone
Pina was brilliant. We saw her on our first visit, to browse around as we were considering replacing our sofa which we originally bought from Sofology about 9/10 years ago. It is relatively in good condition but i was starting to have problems with the comfort for me. So we decided Sofology was going to be our first choice for buying a new one.
A week later we returned and Pina helped us again to make sure the sofa we were already very keen on, on our first visit was definitely the one. I wanted to try some similar to the one we liked. We ended up with the original choice. She was so patient with us😀. She was really lovely to talk to and explained everything we wanted to know.
From sofa choice and leathers etc through to the purchasing. Can't recommend our experience enough. Thank you so much Pina.

Respuesta de Sofology - Maidstone
Great professional service
And great advice friendly service too.

Respuesta de Sofology - Maidstone
Really helpful assistant called Anita in the Maidstone store. Although we'd already decided on our purchase, she helped us through the process of the sale, delivery and everything else in a very friendly and not pushy manner.

Respuesta de Sofology - Maidstone

Respuesta de Sofology - Maidstone
Jamie the salesman was very good
Polite
And very helpful

Respuesta de Sofology - Maidstone
The jung lady named Inuta showed amasing customer service and was very professional.

Respuesta de Sofology - Maidstone
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