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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can't recommend Sola Kitchens too highly. From start to finish, the company were a pleasure to deal with. Laura guided us expertly through the design process in forensic detail, making some transforma... Ver más

Valorada con 2 estrellas sobre 5

Many things went wrong. The design process was non existent. I had some ideas and that was what i got but at my expense. The process did not inform on materials, ideas, best approach, longevity,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing job done by sola! They are very committed and I really appreciate their long term commitment to make sure we are satisfied. We had one minor repair that was needed to one of the fitted cabi... Ver más

Valorada con 5 estrellas sobre 5

Solar kitchens have been amazing from beginning to end and beyond. We have the most wonderful kitchen that feels so well suited to our personalities and family. We had strong ideas and Sis... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. también en la categoría
  3. Diseñador de interiores
  4. Reformas de cocina
  5. Tienda de mobiliario para cocina

Escrito por la empresa

Sola Kitchens is the only company in Britain that offers truly bespoke Scandinavian-style kitchens, and other home storage solutions, with the cabinetry made by hand in our workshops in Sweden and Britain. For two decades, Sola Kitchens has been a leader in the kitchen design sector, and we are known for our innovative concepts and sophisticated styles. We take inspiration from the clean, minimalist lines of Scandinavian design, and our design philosophy is to offer unique kitchens that combine materials, colours and styles in a seamless, harmonious way. Because every detail, and every client, is unique, we offer a genuinely personal service and an extensive range of styles, materials, features and state-of-the-art finishes to match. However you dream of being able to use your kitchen, as a family hub, a place for professional cooking, for living, relaxing, and entertaining, we are here to bring it to life for you. Partnering with Sola Kitchens means that you get the best of two worlds. Our 20+ team has every skill required to ensure a professional working process to seamlessly deliver a successful project. In addition to our talented design team, we also have our own dedicated and experienced back-office team, including Logistics, Procurement, Order Managers, Technical Designers and Installation Managers. Our comprehensive and experienced team means that we can handle even the most complex projects and ensure a smooth and seamless process from start to finish. At the same time, we are still small enough to be able to provide all our clients with a genuinely and entirely bespoke service, focusing on miniscule details, and provide a personal contact throughout their project.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

27 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(27)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Sola have been superb

Sola have been superb to work with.

Impressive show room with options available to assist selection.

Impressive speed and detailed drawings and fitting team are swift, clean and very experienced.

Aftercare and attention to detail in snagging was impressive also

Overall - couldn’t fault them and highly recommend.

2 de diciembre de 2024
Opinión espontánea
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Respuesta de Sola Kitchens

Thank you Jerome - always a pleasure working with you!

Valorada con 2 estrellas sobre 5

Many things went wrong

Many things went wrong. The design process was non existent. I had some ideas and that was what i got but at my expense. The process did not inform on materials, ideas, best approach, longevity, alternatives.
I felt they purposefully left out details which i did not explicitly outline and then when i did they were treated like add ons.
I had multiple issues with the quality of the install and spent about 6 + months getting replacements for damaged /faulty / bad quality kitchen cupboards.
The people sent to deal with the issues worked hard and were overall decent and good at their jobs.
The sales, after sales service are poor.
They are targeted to the 'Gaggenau' customer .... my sales person kept referencing gaggenau, as if i should be envious ....odd!!
I learnt a lot. I would definitely avoid. Shame!

4 de septiembre de 2024
Opinión espontánea
Logotipo de Sola Kitchens

Respuesta de Sola Kitchens

Hi,
I am very sorry to hear that you are not happy with your experience. We always strive to provide the best possible customer service and product quality and if there are any issues we address them. There is no name left on the review so I do not know which project this relates to and I can’t therefore reach out to you. Please can you contact me directly so that I can understand what you are not happy with and we can discuss how to address the issues. We always want to improve so I would very much appreciate if you can contact me so that we can understand what went wrong and ensure we do better next time. Please either email me on sofia@solakitchens.com or call me directly on 07905054092. I look forward to hearing from you so that we can address this as soon as possible.
Kind regards
Sofia Bune Strandh / CEO / Sola Kitchens

Valorada con 5 estrellas sobre 5

We are delighted with our new Sola kitchen

We are delighted with our new Sola kitchen. Superb design, quality and service. A truly stunning product.

Perfect planning by the professional and experienced Sola team who took great care to incorporate our every wish with the latest appliances and even unusual design aspects.

We would thoroughly recommend Sola Kitchens to anyone wanting a beautiful addition to their house. Excellent value for money too.

24 de julio de 2024
Opinión espontánea
Logotipo de Sola Kitchens

Respuesta de Sola Kitchens

Thank you for your kind review - we are so happy that you like your kitchen!!

Valorada con 5 estrellas sobre 5

Amazing kitchens !

The team at the Wigmore Street branch were very helpful and knowledgeable and offered numerous solutions to our space/shape limitations. The showroom is gorgeous and I’d move in if I could as we cannot have such grand designs in our limited space. Thank you for our kitchen Sofia.

17 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor customer service!!

I have decided to write a review of Sola Kitchens.
Kitchen ordered in May, this business have a very strange method of luring you in. I explained my budget which we worked with, done a series of design workshops with Rita but you can only see the design in the showroom, you can’t take it home to review or decide further without paying a very large sum deposit. I do feel this process should be reviewed, an option would be to set a smaller fee to cover the designers time.

I went ahead with the deposit and we went into more detailed design, significant costs increases came during this period such as under counter lights etc. where you have no control, the cost is what it is. I will say that Rita is a very good designer but it’s a big commercial exercise and at times felt as though the company was trying to get as much money as possible.

I was committed at this stage so to save some money, I got my own fitters and sources the worktops elsewhere.

The kitchen arrived within the time period given and I can’t fault the quality of the units.

I also had two wall units with specialist glass where the glass didn’t come with the delivery.

It’s been 30 weeks since I ordered the kitchen and I still have no glass for the wall units. The most disappointing part of the process is the customer service, I really feel once they have your deposit the attentiveness of their staff changes.

I have emailed several times regarding the missing glass for the wall units, not once have they reached out to me with an update. I’ve no idea when the glass will arrive or if it will arrive at all. (And this being the most expensive glass I’ve ever come across)

In a nutshell, nice kitchens but too expensive for what they are and customer service needs an awful lot of improving.

2 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use - really disappointing experience

We have had a really disappointing experience with Sola.
(1) we didn’t find that they were truly bespoke. They outsource to different manufacturers who have their own limits. (Weirdly also led us to believe the ‘workshop’ was based in Sweden rather than Wiltshire and using it as an excuse for the delay we had (2) they made the design process SOOO complicated and opaque - we constantly had to challenge them over things, which took up so much of our time
(3) we checked several times that they could meet the agreed timeline - in the end they ignored the question as they knew they couldn’t meet it. Which had big disruptions to our build and added cost to us - (4) the kitchen eventually arrived with so (18!) mistakes and missing parts. Again likely due to them outsourcing the manufacturer not bothering to check. Over months later they missing parts arrived, with even more mistakes. And we had to wait again, (5) they don’t fit the kitchens themselves
We would just recommend going elsewhere.

1 de noviembre de 2022
Opinión espontánea

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