Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would like to commend Alex Reed on the brilliant job in helping us connect our solar inverter to the internet. He was extremely patient with me as I'm not tech savvy. He was polite and respectful.... Ver más

Valorada con 5 estrellas sobre 5

We had the heat pump installed a few months ago. We researched heat pumps thoroughly before proceeding. The guys did a great job installing the unit. They arrived on time, were organised and knew what... Ver más

Valorada con 2 estrellas sobre 5

Technician came and checked my inverter fault- cost about $320 and was nice guy but broke 10 roof tiles - if I did not have spares my ceiling would be wet and falling down.the company don’t seem to ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mark and Mick were extremely helpful in providing advice about which system would be best for our property. All of our questions were answered, both on site and over the phone. The install happened ve... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Planta de energía fotovoltaica solar
  2. Tienda de iluminación
  3. Fontanero

Escrito por la empresa

Solargain is a well-known solar expert. We are one of Australia's largest integrated solar power and solar hot water businesses. Solargain is a premium supplier of solar products. We are a highly experienced team, with over 190 staff members nationally in 23 locations. Solargain has been around for over 20 years, and has been doing solar PV since the first systems were installed in Australia. We’ve installed more than 88,000 systems in this time and been one of the only solar PV companies that has been around for every rebate, every boom and every fall. We’re very proud of this, as it’s proof of our commitment, reward for our customers and something very few organisations have achieved. Solar PV is a long-term investment, and we truly understand this. We promise to provide the highest quality components, advice from the most experienced consultants and the best ongoing support in the industry.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(1600)

20 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Stay away!!

Stay away!!

I got my solar panels installed in Jun 2023 and Solargain replaced my original RCBOs with another brand.

While doing another work, my regular electrician found out that the RCBOs installed by Solargain don’t trip at all…..essentially my entire family had been sitting on a ticking timebomb for the last 2 years.

I spent over $800 replacing the RCBOs. I have sent the detailed electrician report, videos etc to Solargain asking for a refund but a month later, there’s nothing. Apparently, they are waiting to hear from their supplier.

The awareness of checking RCBOs to see if they trip is very low. Can I please ask everyone reading this to check their RCBOs in case Solargain have replaced your switches. It could be a matter of life and death.

Don’t trust what they claim. Contrary to their claim that they care and provide regular updates, they don’t as is clear from my example.

Please choose a provider that really cares. Solargain is clearly not one of them.

27 de mayo de 2025
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Dear Anand,

Thank you for bringing your concerns to our attention. We understand the importance of the safety and reliability of your home's electrical system.

We use Hager RCBOs, a reputable and high-quality brand known for their reliability and safety standards. Given your concerns, we have been in touch with Hager, and they have requested that we return the switches for testing in their laboratory. This step will help us determine if there were any faults with the RCBOs installed in your home.

We take your safety very seriously and want to ensure that everything is functioning correctly. We will keep you updated on the results of the testing and any necessary steps that need to be taken based on those results.

Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.

Thanks,
The Solargain Team

Valorada con 1 estrellas sobre 5

Company installed 2 months ago and left…

Company installed 2 months ago and left with no connection. I've been told business never submitted paperwork to retailer. Dodging my calls and callbacks. Scam company. Don't believe the reviews they are incentivised to customers.

16 de junio de 2025
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Hi Matt

We are uncertain what you mean. If you are one of our customers please message us with your contact details so that we can assist.

Kind regards
The Solargain Team

Valorada con 5 estrellas sobre 5

Solar success

I had an issue with my solar inverter, and Solar Gain rectified it promptly and professionally. Jackie was incredibly friendly and made sure I felt supported and informed every step of the way. Thanks again—highly recommend!

14 de mayo de 2025
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Hi Luzinda,

Thank you for sharing your experience! We’re so glad Jackie could make the process smooth and supportive while resolving your inverter issue promptly. Your recommendation means a lot to us.

Thanks again,
The Solargain Team

Valorada con 5 estrellas sobre 5

Honesty - how refreshing

I’ve had the best experience with Paul Harris discussing solar. I get tired of salespeople “promising” you’ll sell your house for more if you have solar - and no, that doesn’t happen. Paul never tried that tactic and was more honest than any other salesperson I’ve experienced lately. He actually told me that a battery, on a cost basis, for me as a single person in a house, would not be needed and knew not to oversell things. Thanks for your honesty Paul - I will be recommending you to others ! Christine from Canberra

1 de mayo de 2025
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Christine, thank you for taking the time to share your experience! We’re so pleased Paul’s honest and straightforward approach gave you confidence in making the right solar choices. It’s great to know his advice was tailored to your situation without overselling. We truly appreciate your recommendation.

Thanks again,
The Solargain Team

Valorada con 5 estrellas sobre 5

Solar inverter issue

Had an issue with my Solar inverter and solargain was of great help in helping me solve the problem .In a few words they were professional, polite and friendly in understanding my problem and guiding me accordingly in ratifying it. Thanks to Jackie Bridger.

18 de marzo de 2025
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Hi Raju,

Thank you for sharing your experience! We’re so pleased Jackie and the team could resolve your inverter issue with professionalism and care. Your kind words mean a lot to us.

Thanks again,
The Solargain Team

Valorada con 5 estrellas sobre 5

Awesome customer service with a fault & prompt response.

the customer service officer was extremely helpful and patient with me regarding how to reset our solar panel system to reboot and reconnect with our wifi system as it had lost connection and energy was not being sent back to the grid. They guided me through the process set by set over the phone, they called back when they said they would & sent a hard copy of how to rectify the problem for future reference. Also received a follow up email a few days later to ensure everything was still working correctly. Very happy with their customer service.

17 de marzo de 2025
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Hi Elizabeth,

We’re so pleased to hear our team could help you quickly and patiently with your inverter reset. It’s wonderful that the step‑by‑step guidance, follow‑up calls, and extra resources made the process easy. Thank you for your kind words and for highlighting our customer service!

Thanks again,
The Solargain Team

Valorada con 5 estrellas sobre 5

Exceptional Service & Expertise – Highly Recommend Solargain!

We had an amazing experience with Solargain from start to finish! Our consultant, Ryan, was SUPER knowledgeable and eager to help. He left no stone unturned when explaining our options and was very patient in answering all our questions. His expertise and guidance made the decision-making process much easier.

The entire installation process was seamless. The installers were professional, efficient, and left everything spotless. It was clear they took pride in their work. Solargain went above and beyond in many areas, making sure everything was done to the highest standard.

My wife and I are grateful that we chose Solargain for our solar system. We highly recommend them!

18 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very professional home solar installer

Solargain was very thorough in their explanations and documentation for the installation of a home PV system. The price was decent, and the installers themselves were very professional, friendly, and did a great job.

12 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great installer that goes the extra mile

They went beyond other companies on the quote looting at overhead shots in winter when the sun is lower and suggested to have a tree removed before winter. Looked where was the best place to mount the control unit. Then the guys that rocked up for the install did a fast and as an electrician myself what I could see was a neat high quality install.

19 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trustworthy and reliable

What a great experience from getting the quote to the lead up correspondence to the actual instal.
Each phase was well communicated and accurate.
A very pleasant and worry free transaction.
Thank you.

19 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I highly recommend the team at…

I highly recommend the team at Solargain Wangaratta, they turned up on site when they said they would and were on point with their responses. From start to finish the process was hassle free. Highly recommend.

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Returning Customer

I’ve used Solargain for solar panels before and returned as a customer for a battery, because of their outstanding customer service. Working with Jame De Santos has been a particularly positive experience—he’s very helpful and attentive.

4 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Solar Panel install

Solargain adopt a professional approach to what they do. The install guys are a great bunch. Shout out to Thomas and Tyler. Thanks guys.

22 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This firm is as straight as a gun…

This firm is as straight as a gun barrel!
I was dead keen to add to my solar & battery that I already have so I asked solargain to come and quote me. So very nice gentleman came from Taunton how turned out to be the boss, well he listened to me looked at what I have, and told me it really wouldn't be worth me doing it he could put in extra for me the return even with another battery
Would not warrant my financial outlay how many companies would just want to sell you £8,000 worth and not be honest and tell you basically don't waste your money. I only wish I spend some money with this company I feel confident you would get a good job and not get taken for a ride I can't say any more just I am convinced he is an honest man.

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The experience was very good

The experience was very good. Smooth and extremely easy. James came out to disscuss and quote. He is easy to deal with and not full of the usual sales BS. Upfront and honest. The install guys turned up on time, where quick and tidy. Chose solar gain over the usual cold call guys due to the good reviews and the security of a long standing company that wint disappear on you if warranty work is required.

26 de septiembre de 2024
Opinión espontánea
Logotipo de Solargain

Respuesta de Solargain

Hi Matt,

Thank you for taking the time to leave your fantastic review. We love to hear about our customer's experiences and we thank you for choosing Solargain. If you require any further support in the future, we will be happy to be of assistance.

Thank you,
The Solargain Team

Valorada con 5 estrellas sobre 5

Great experience all round

The sales rep was lovely, very knowledgeable no pressure. The service techs were also really lovely, considerate and did a great job with the installation. I did end up getting a system that is battery compatible and didn't realise Solargain owns the battery company. I'm sure its an awesome company but would have been nice to know as i think it could limit the battery options as they are the main supplier from what i can tell. Either way the batteries for their IStore system seem to be fairly affordable compared with other systems, just would have been good to know as i might have researched this a little more.

26 de agosto de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más