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Sold.co.uk Opiniones 

1088
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I started off with a really bad experience with sold with a certain staff member. This completely got turned around. Ella and Hector were amazing!! Although the process took longer than we hoped due t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our overall experience with Sold was fantastic. We had a slow start. We were then handed over to Ella, our sales progressor. Ella was brilliant, she kept us well informed, supported us through... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am extremely happy with the service provided by Sold.co.uk specially with the leading agent Ms Thea Willsmore she was very excellent and going extra miles in provide all support and communicati... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

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4,4

Todas las opiniones

(1088)

43 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sold.co.uk is worst way that you can…

Sold.co.uk is worst way that you can list your propert for sale. Try to avoid them.

2 de julio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Amir, our records show you viewed one of our properties in 2023 and haven't tried to list one with us. If you'd like to list a property or if we can help with anything at all, please get in touch with us.

Valorada con 5 estrellas sobre 5

Great experience with sold

I recently had the pleasure having Ella at sold.co.uk as my sales progressor, and I cannot commend her highly enough. From start to finish, she went above and beyond to ensure the entire process was smooth and stress-free. Her professionalism was evident in every interaction; she was consistently prompt, thorough, and knowledgeable, making me feel confident and well-supported throughout the transaction.

What truly set Ella apart, however, was her exceptional human touch. She was not just efficient but also empathetic and understanding, always taking the time to listen to my concerns and provide reassuring, personalized support. Her ability to blend professionalism with genuine care made a world of difference, transforming what could have been a stressful experience into a positive and memorable one.

Thank you, Ella, for your outstanding service. I wholeheartedly recommend her!

I also had the pleasure of Shaquille at sold.co.uk as my negotiator, and he truly exceeded my expectations. Shaquille was always prompt in his responses and maintained a high level of professionalism throughout the entire process.

Shaquille's timely updates and strategic approach provided me with confidence and peace of mind during what can often be a stressful time.

Thank you, Shaquille, for your help and service.

28 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your feedback. We're thrilled to hear about your positive experiences with Ella and Shaquille at sold.co.uk. Ella's blend of professionalism and genuine care, along with Shaquille's strategic approach and timely updates, clearly made a significant impact on your transaction. We appreciate your commendation and are proud to have team members who go above and beyond to ensure a smooth and stress-free process. Thank you for your recommendations and for choosing Sold!

Valorada con 4 estrellas sobre 5

Overall experience

The pre sales team were very attentive even when I later faced issues.
The constant change in account managers etc made it difficult to keep up even when the sales were going through as I got No update it had changed.

28 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Audrey, thank you for your constructive criticism, we will take this on board as we are always looking to improve our services!

Valorada con 5 estrellas sobre 5

First class service from start to…

Ella was First class from start to finish very professional and kept informed at all times would definitely use again

A big thanks

26 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

We're so glad to here you would use us again, Chris. We're here if you ever need to!

Valorada con 1 estrellas sobre 5

SCAMMERS. Surely they must be?

Had extremely bad experience with my property sale. Have a lot more to say on this, which I will do later. At the moment just want to get my keys back. My property has been withdrawn from the market and I have been trying to get my keys back. For days have only been possible to speak to call handlers. Call handlers only take messages but nobody ever gets back to me. Sold.co.uk please can I have my Keys back? I feel very sorry for potential buyers as they must be having the same issues and difficulties in making appointments to view properties.

24 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with your property sale and the delay in returning your keys. We understand how frustrating this situation has been for you.

Your request to withdraw the property from the market and have your keys returned coincided with our Account Manager being on annual leave, which regrettably caused an initial delay. Once Dahnish became aware of the situation, he took immediate action to resolve the matter. However, we acknowledge there was another delay.

We are committed to improving our communication and ensuring that such issues are promptly handled in the future. We understand the importance of timely responses and effective communication.

We appreciate your patience and regret any inconvenience this has caused. If you have any further concerns or need additional assistance, please do not hesitate to contact us directly.

Valorada con 5 estrellas sobre 5

Been a stressful journey

It’s been quite Stressful, but start to finish SOLD has been amazing, specially Thea who has been chasing the solicitors and giving regular updates.
Fingers cross for the move day now

21 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Matthew, we're happy to hear that Thea is helping your sale process - if there's anything else you need please get in touch.

Valorada con 1 estrellas sobre 5

Utterly Unprofessional

A worse experience I cannot imagine. They ridicolously overestimated our house and we had no viewings in 3 months. They dropped the price to less than what we agreed. Then they stopped replying to emails and returning phonecalls. Then I had to pretend I am a customer to manage to speak with the account manager to tell them that the contract had expired and they should take the listing down, and they had the audacity after zero viewings in 3 months to tell me I had to give them notice. Of course I had, they just ignored my emails so they said they would take the ad down and what did they do instead? They dropped the price by 15K and left the ad running, and all I got is an oops, I don't know what happened. Utterly incompetent and unprofessional.

1 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your feedback. We apologise for the experience you had with us. We acknowledge that mistakes were made during the process, specifically a pricing error on our end, but we made sure to communicate this with you.

Regarding the price reductions, it’s important to note that these were agreed upon prior to the final reduction. We had high hopes for your property and firmly believed in its value, but unfortunately, it did not attract the level of interest we anticipated. The real estate market can be unpredictable, and despite our best efforts, we cannot always predict buyer behaviour in a specific area.

We regret any inconvenience caused by the lack of communication and the way the situation was handled. Your feedback is invaluable to us, and we are taking steps to ensure such issues are addressed and do not recur in the future.

Thank you for bringing this to our attention, and we apologise for any distress this may have caused.

Valorada con 5 estrellas sobre 5

Very very helpful :)

Thea Willsmore made the process very easy for me as I’m only 18 and never done something like this on my own. She answered every question I had and kept me updated through every step helping me with anything I needed aswell as well answering emails quickly, a lovely lass to talk to :)

14 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hello, thank you so much for your review! We're thrilled to hear that Thea made your experience smooth and stress-free. We pride ourselves on providing excellent customer service, especially for first-time clients like yourself. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!

Valorada con 5 estrellas sobre 5

I had a great experience with sold

I had a great experience with sold. After being with two other estate agency’s prior we had low expectations but sold exceeded our expectations and provided lots of serious buyers from day 1. It only took around 2 weeks to secure a buyer and the team were ever so helpful throughout the whole process, especially Ella who kept us informed on how the sale was progressing when we was in the dark. Excellent estate agency and would recommend them to anyone looking to sell or buy a house! Great service.

12 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hello Aliyah, thank you for sharing your experience with Sold! We're thrilled to have exceeded your expectations and secured a buyer in just two weeks. It's great to hear that Ella kept you informed throughout the process. Your recommendation means a lot to us!

Valorada con 1 estrellas sobre 5

Communication was severly lacking


I was treated rather unsatisfactory for a company that claims to provide a good service to sell your property. The first half of my experience went rather smoothly until my account manager disappeared without a trace. This is when the issues started to arise. I was ill informed as to who was handling the sale of my property and without contact for over one week I proceeded to phone Sold.co.uk for the whereabouts of my keys which upon a previous agreement to put the keys into a safe box on the front of the building. I left many emails to this person and to the info@ email and a voicemail to the main company asking for that account manager however I didn’t receive a single phone call for over a week. I then contacted Sold again and spoke to a customer advisor to ask if my keys were put into the safe box so I could enter the property and make necessary repairs. However upon trying to enter my property my keys were not in the key safe as promised and I proceeded to call Sold again. I was put through to someone else and passed over to a lady who claimed she was a receptionist. Not one of them seemed to know where my keys were. Why is there a considerable lack of communication within this company? Not only did I not know that they handed my keys to a third party which wasn’t clearly explained to me in the first instance it appeared that no one from Sold took the time or care to update me at all until I threatened legal action.

Updated Edit: I was told to remove all names from my review or my review would be removed. They have all been removed as requested but still my review remains.

3 de julio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Fungus, thank you for your feedback. We apologise for the unsatisfactory experience and the lack of communication. Our viewing team held the keys and returned them as soon as possible, but there was a clear communication breakdown, which we regret.

Pricing is crucial in this market, and discrepancies between your desired price and the market value may have affected the number of viewings.

Thank you for acknowledging Cemil's assistance. We are committed to enhancing our processes and ensuring a better experience for our customers. If we can help with anything else don't hesitate to get in touch.

Valorada con 5 estrellas sobre 5

Everyone I dealt with at Sold was…

Everyone I dealt with at Sold was thoroughly professional, I dealt primarily with Ella Seki (Sales Progressor) who was excellent! Ella is without doubt the best and most tenacious property professional I've ever dealt with at an agent. She pushed the sale over the line, I can safely say without her it wouldn't have happened

29 de mayo de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Joseph, thank you for your kind words! We're thrilled to hear that you had a positive experience with Sold. Ella will be especially pleased to know her dedication made such a difference. We're proud to have her on our team and glad she could ensure your sale was successful. Thank you for choosing Sold!

Valorada con 5 estrellas sobre 5

Thea is a great member of the team.

I would like to say a huge thank you to Thea.W. She was extremely professional, patient and made things very easy. Sold did get us the price we wanted and we were happy with that. I would recommend this company.

6 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Kimberley, we're delighted to hear that Thea provided you with such a professional and patient experience. It's fantastic that we were able to get you the price you wanted and make the process easy for you. Thank you for choosing Sold!

Valorada con 5 estrellas sobre 5

Quick and Easy

The whole process was very straight forward as well as being quick. Communication has been great and the team have been helpful in answering all our questions, particularly the sales administrator who we have been dealing with Jade.

3 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Samuel, thank you for your wonderful review! We're happy to hear that you found the process straightforward and quick. Clear communication is a priority for us, so it's great to know that our team, especially Jade, has been helpful in answering all your questions.

Valorada con 5 estrellas sobre 5

Professional service

The experience of using Sold was second to none. The staff are very helpful and professional and they keep you informed of the process right through to the end.

3 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi George, we're so happy to hear this. We always pride ourselves on being there every step of the way. We're here if you ever need us again!

Valorada con 5 estrellas sobre 5

Ella was amazing at making sure the…

Ella was amazing at making sure the process of buying my mums flat stayed on track she was very friendly and easy to deal with and if Ella hadn’t been involved I think it would have a lot more stressful.
Thank you to Ella again

3 de junio de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Clair, we're so glad Ella could take some of the stress out of the house buying process, we know sometimes it isn't so easy. Don't hesitate to contact us if you need help again in the future!

Valorada con 5 estrellas sobre 5

Sold - Ella Seki

Ella Seki from Sold was very helpful with the sale of my property, she pulled out all the stops until completion.
Thank you Ella 🙂

31 de mayo de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hello Amy, this is great to hear! We're happy you had a successful completion. If you ever need us again, we'd be happy to help!

Valorada con 5 estrellas sobre 5

I am extremely happy with the service…

I am extremely happy with the service provided by Sold.co.uk specially with the leading agent Ms Thea Willsmore she was very excellent and going extra miles in provide all support and communications with both sides purchaser and seller until sale completed successfully. Very well done Ms Willsmore and keep shine and best of luck.

Muna Albayti
Purchaser of 15 Urswick Close TS4

31 de mayo de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hello Mohammed, thank you for sharing your positive experience with us! We've passed on your kind words to Thea, we are so pleased she could go above and beyond to help you complete successfully!

Valorada con 5 estrellas sobre 5

I am satisfied and enjoyed working with…

I am satisfied and enjoyed working with Ella Seki. Always a quick response to calls and emails with real help in solving problems. It's a pleasure to deal with a professional. Dear Ella, thank you very much! Well done!

31 de mayo de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Igor, thank you so much for your lovely review of Ella, we're so glad she's been able to help you!

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