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Sold.co.uk Opiniones 

1088
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TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I started off with a really bad experience with sold with a certain staff member. This completely got turned around. Ella and Hector were amazing!! Although the process took longer than we hoped due t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our overall experience with Sold was fantastic. We had a slow start. We were then handed over to Ella, our sales progressor. Ella was brilliant, she kept us well informed, supported us through... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am extremely happy with the service provided by Sold.co.uk specially with the leading agent Ms Thea Willsmore she was very excellent and going extra miles in provide all support and communicati... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... Ver más

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Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


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4,4

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

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4,4

Todas las opiniones

(1088)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

House to buy

Everything went smoothly and perfectly.

26 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

That's great to hear, thank you Abdul!

Valorada con 5 estrellas sobre 5

Great service from Ella Seki

Ella Seki went above and beyond to make the purchase of the property go as smooth as possible. Great comms and always available to answer any queries. 10/10 for service!

25 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for the great feedback! We’re so pleased to hear that Ella’s dedication and communication made your purchase smooth. We appreciate the 10/10 rating and are thrilled we could help!

Valorada con 5 estrellas sobre 5

Great company Ella was amazing from…

Great company Ella was amazing from start to finish contacted us with updates weekly and always there for help and advise 10/10

25 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for the fantastic review! We're delighted that Ella provided you with consistent updates and support throughout the process. We're grateful for your 10/10 rating and for choosing Sold!

Valorada con 5 estrellas sobre 5

House Sale

Sarah, Sold's Sales Negotiator was a pleasure to work with always keeping me informed on viewing, sales process and offers. Service was outstanding, quick and efficient.

24 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for the wonderful feedback! We’re thrilled to hear that Sarah kept you well-informed and made the process quick and efficient. We appreciate you choosing Sold and are glad we could provide outstanding service!

Valorada con 5 estrellas sobre 5

Thank you very much Ella Seki

Overall as a buyer we had a good experience with sold especially with Ella Seki however in the beginning we definitely felt sold wasn't being professional, even When visiting the property no one from sold as an agent came to show us the property, you don't get that highstreet agent experience with them as they are completely online based.
We were very doubtful at first because the person who was dealing with us from sales team was never available on the phone or emails. We weren't even sure if our offer was accepted or not, We had to really chase them to get in touch and it was very frustrating experience at first but eventually it got a lot better once Ella Seki took over. She always kept us updated, She was very helpful giving us good advice and even helped us to really push our own solicitor for speedy procedure. Due to Ella we at the end had a successful ending and Yes, we would highly recommend Ella Seki from sold, She is the best.

24 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your honest feedback. We apologize for the initial communication challenges and understand how important timely updates are, especially during such a significant transaction. We’re glad that Ella was able to turn things around and make the experience smoother for you. Your comments help us improve, and we’re grateful for your patience and understanding. Congratulations on your new home, and thank you for choosing Sold!

Valorada con 5 estrellas sobre 5

Friendly, professional and supportive

Cemil has been nothing but friendly, professional, helpful and supportive. I would highly rate him and the services he has provided, nothing is too much trouble for him and he goes above and beyond to help. Selling a house is extremely stressful and he has made the process a lot easier!

24 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your kind words! We're so pleased to hear that Cemil made the selling process easier and less stressful for you. He’s truly dedicated to providing exceptional service, and we’re glad he could support you every step of the way. Congratulations on your sale!

Valorada con 5 estrellas sobre 5

Ella provided outstanding service…

Ella provided outstanding service throughout the process of buying a property. She was highly professional, helpful, and demonstrated exceptional problem-solving skills. I would recommend Ella Seki to everyone, as she is smart, efficient, and capable of resolving any issues that arise. I would especially like to thank Ella for her contributions in ensuring the successful completion of the property purchase.

23 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your wonderful feedback! We're thrilled to hear that Ella’s professionalism and problem-solving skills made such a positive impact on your buying experience. We’ll be sure to pass along your kind words to her. Congratulations on your purchase, and thank you for recommending us!

Valorada con 5 estrellas sobre 5

Reliable and efficient service

As first time sellers, we chose Sold based on its excellent reviews and weren’t disappointed. Selling a property can be a confusing, lengthy and challenging process but we worked with Ella Seki, who was fantastic in keeping things moving, chasing up and communicating with us, and generally helped to make the whole sale less stressful. Wouldn’t hesitate to use Sold again and thank you Ella for your help!

27 de septiembre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for sharing your experience! We're delighted that Ella made your first sale smoother and less stressful. We’re grateful for your trust and would be happy to assist you again in the future. Congratulations on your sale!

Valorada con 5 estrellas sobre 5

Thanks to Sold for the handling the…

Thanks to Sold for the handling the sale of my house especially Ella Seki who did a fantastic job to make it easier
To everyone else you are highly recommended

18 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for the great review! We’re glad Ella could make the process easier for you. Congratulations on your sale, and thanks for recommending us!

Valorada con 1 estrellas sobre 5

Purple Bricks or Lego Bricks

Apologies if you reading yet another negative review for 'Purplebricks'. Perhaps better to be called Purplelego as that's the attitude they have in selling your house. Their staff come across as greedy for a quick sale, inconsistent with their valuations with similar properties in the area. They have absolutely no local knowledge of your home, very rigid in decision making and devalue properties for a quick sale. As an example I have a 2 bed with tasteful conversion to 3 bed, Every room in house has 5m long rooms. 40 foot terraced garden on Plumstead Common, a minute from open spaces and parks and woods they want me to go for for £350K. If they were to sell for its realistic price they will make over £60K on top. No high street agent would dream of making that profit on a single sale. If you put my house on at £350K on any other agents site someone would think there is something wrong with it, maybe it is auction sale, or not possible to get mortgage.

14 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Hi Sam, this review appears to be about a different company, Purple Bricks. We'd appreciate it if you could please remove your review.

Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service
Over £1500 in extra fees
Took nearly 12 months start to finish.
Would strongly not recommend nor use again.
0 stars really

16 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your feedback, though we're sorry to hear about your dissatisfaction. To clarify, with our Fixed Fee contract, the cost is £1,999, which includes legal fees (minus any disbursements). For a property sold at £330,000, this means you paid less than what many local agents would charge. While we aim to make the process as smooth as possible, we regret that your experience did not meet expectations. We appreciate your comments and will use them to improve our service moving forward. If you'd like to discuss this further, please feel free to reach out.

Valorada con 5 estrellas sobre 5

Dahnish at Sold.co.uk has been fantastic!

I cannot thank Dahnish at SOLD.CO.UK UK enough! From the moment he dealt with the sale of my property he has been extremely professional, upfront and honest. Calling and emailing when he said he would. The best thing is he was able to get a sale agreed for me quickly, which was a huge relief. I would highly recommend Dahnish at Sold!

16 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you so much for your amazing feedback! We're thrilled to hear that Dahnish provided you with such a professional and transparent experience throughout your property sale. We truly appreciate your recommendation, and we're glad Dahnish could offer the support and relief you needed. If you ever need anything in the future, don't hesitate to reach out!

Valorada con 5 estrellas sobre 5

Excellent service this employee…

Excellent service this employee directed me through the house sale so that it went smoothly, I can recommend Jade to take care of all aspects necessary for a speedy resolution to your sale requirements.

27 de septiembre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

We're delighted to hear that Jade provided excellent service and guided you smoothly through the house sale process. She works hard to ensure a speedy and seamless experience for all our clients. Your recommendation means a lot to us, and we're glad Jade could meet your expectations.

Valorada con 5 estrellas sobre 5

Thanks Ella Seki (Sold) and Luke Battensby (Sayer Moore & Co)

Thanks Ella Seki (Sold) and Luke Battensby (Sayer Moore & CO Solicitors) for the service and helping me to sell my property in Hull. Though it was a different experience hence selling a property and was everything online, it was a good experience indeed. To be honest, I was tensed and suspicious that the sale of my property is going to take place because the first time I have sold a property online.
Nevertheless, everything has gone through and everything went smoothly and quickly.
It was a happy ending in the end Indeed.
Thanks again Ella and Luke and sorry if I had annoyed you or disturbed you in any way. I never meant that.

Kind Regards
MB

11 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you so much for sharing your experience, MB! We're thrilled to hear that despite your initial concerns about selling a property online, everything went smoothly and quickly in the end. It's completely understandable to feel a bit tense during such an important transaction, and we're just happy that we could help make it a positive experience for you.

If you ever need assistance in the future, don't hesitate to reach out. Wishing you all the best and thanks again for trusting us with your property sale!

Valorada con 5 estrellas sobre 5

Ella seki was very helpful she went the…

Ella seki was very helpful she went the extra mile to complete the sale of my house if I used sold again I would ask for her so professional

8 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for your wonderful feedback! We're delighted to hear that Ella went the extra mile to help complete the sale of your house. Her professionalism is truly valued, and we're glad it made such a positive impact on your experience.

Valorada con 5 estrellas sobre 5

Sold - sales department (Cemil)

We’ve dealt with Cemil Arslan regarding a house we like. He quickly arranged viewing and helped us to get to the next stage smoothly. Very professional, highly recommend.

30 de septiembre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you so much for your kind review! We're thrilled to hear that Cemil was able to assist you smoothly through the process and make things easy for you. If you need any further assistance, don't hesitate to reach out.

Valorada con 1 estrellas sobre 5

Avoid using this company

We put in an offer for a flat being sold by sold.co.uk. The offer was accepted and Sarah James recommended using their solicitors. As their solicitor was double the price quoted elsewhere we said we wouldn't use them. However, Sarah said they would match the quote, so we agreed to use them and paid £120 file opening fee. The solicitor sent through all the information, but the quote hadn't been updated. I email the solicitor for an updated quote and got no reply. I phoned the solicitor and got no reply. 4 weeks later, after a few more emails I got a reply from the solicitor who said that they couldn't match the quote and that he'd told sold.co.uk that two weeks previously. I don't know if Sarah James made a mistake or if it was a plain lie. The property was actually repossessed, the seller clearly needed a quick sale and the hold up with the solicitor prevented that, and was being sold through another company, but sold didn't tell us this. It took weeks to get a refund of the £120 we paid. They phoned several times a day when we first put in the bid, but when I wanted to speak to them I phoned and phoned and sent email and never got a reply. Really poor service.

6 de septiembre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for taking the time to leave your review. We're very sorry for the experience you had and for any frustration caused by the delays and miscommunications.

The property was unfortunately repossessed during the sales process, which was beyond our control and only became known to us afterward. Regarding the solicitor’s fee adjustment, we had every intention to honour the price match, but since the sale was no longer proceeding, we processed a refund instead. Unfortunately, the refund took longer than anticipated due to an internal delay, for which we apologise.

We are actively working to improve our processes to avoid similar issues in the future. Thank you for your feedback, and again, we’re sorry for any inconvenience this caused.

Valorada con 1 estrellas sobre 5

Poor Communication

Very poor communication with this organisation and trying to contact them is a long drawn out process. Their marketing strategy appears to be an only drop the price strategy even when I had got 3 different estimates from local estate agents.
Very disappointed with the service and would not recommend them to anyone else.

5 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for sharing your feedback. We’re sorry to hear that our service didn’t meet your expectations and appreciate the chance to clarify.

As agents, our goal is always to provide you with professional advice based on current market conditions to help achieve a successful sale. While we recommended a price adjustment to generate more interest, we respect your decision and understand it can be frustrating when the market doesn’t align with expectations.

We’ll take your comments on board to improve communication going forward. Thank you for your feedback, and we wish you all the best with your sale.

Valorada con 1 estrellas sobre 5

Waste of time

I recently booked an appraisal with Sold.co.uk, but it was quite disappointing. Instead of a video call, they opted for a phone appraisal, which seemed odd since the agent couldn’t see the property. Despite significant modernisations made over the past six years, the agent referenced outdated information and offered a valuation 30% lower than other agents. It was clear they did no research on the area or the property. I won’t be using them again and will advise others to avoid them as well. Total waste of time!

2 de octubre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thank you for sharing your feedback regarding your recent experience with Sold.co.uk. We genuinely appreciate hearing from our clients, even when their experiences do not meet our usual standards.

I’d like to clarify that our valuation was based on the current market conditions and the specific details of your property. It appears there may have been a misunderstanding regarding the value, as our assessment reflected what the property is worth, rather than what you expected. We always recommend that clients consider local agents for comparative valuations, especially if their expectations differ significantly.

We utilise up-to-date information and conduct thorough research on properties and their surroundings. Our agent did mention the minimal modernisations made over the past six years, which may not have had a substantial impact on the valuation. We understand that you may feel frustrated, but our intention is to provide honest and accurate assessments.

Thank you again for your feedback. We hope you find an appraisal that meets your expectations in the future.

Valorada con 5 estrellas sobre 5

Excellent service and trustworthy very…

Excellent service and trustworthy very quick response from Ella very helpful thank you so much for the service 10 of 10

24 de septiembre de 2024
Opinión espontánea
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Respuesta de Sold.co.uk

Thanks for the great feedback, we'll let Ella know you thought she was very helpful!

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