biggest scam ever shoes are fake very low quality and the dont return even though there website says so keep away or the will steal your money
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Shocking customer service ! Took nearly 8 weeks for arrival. Multiple emails and a reply to only one. And yes I have checked my spam… poor communication and when item finally arrived the box was batte... Ver más
DO NOT BUY FROM THEM. Purchased a pair of lifters on the 19/09 and did not receive any email updates up until the 24/09 and that was only because I reached out prompting a shipping email. I was the... Ver más
I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for... Ver más
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service delivery
Arrived before expected date of delivery. I am very happy with the product.
Extremely happy with their service
Extremely happy with their service, ordered an essentials hoodie and it was authentic and awesome!
Stylish, Comfortable and Great quality
I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for cold days but still breathable. The quality is fantastic. It’s warm, comfortable, and it’s become my go-to hoodie for casual wear. Highly recommended for anyone looking for a cozy yet fashionable hoodie.
25 anniversary Nike TN
I am only giving three stars as it took a month to receive my shoes when on the website it said they had stock on hand and to allow an extra 2 - 3 days for busy periods. It took two weeks just to dispatch!
Other than the very slow delivery……the shoes are just gorgeous, colours are better than I expected and the size is perfect! This was my first order with Sole Au.
They charged me 20% OF MY ORDER for…
They charged me 20% OF MY ORDER for instantly asking them to cancel a pre-order I made by mistake. Then tried to convince me that it’s only to cover the costs lol. What kind of refund transaction costs over £150? Trash site. AVOID
EDIT:
Lol and then they’ll pathetically try to gaslight you into thinking it’s your fault when their website does NOT have an agree to terms option and does not tell you about the cancellation fee UNLESS you find their terms and conditions and scroll all the way down (which the average buyer is not doing because no one is assuming they’re going to be taken advantage of for 20%). I FEEL SCAMMED!
You yourself mention “clicking” on agree yet there’s absolute no option to do that on your site. Shot yourself in the foot there huh? Because you know if people were told verbatim about your cancellation fee AT CHECKOUT and had to press agree AT CHECKOUT they wouldn’t.
Look into the laws too, cancellation fees that are exorbitant don’t have to be honoured just because you think you can put them deep in your terms that you put under “Return & Exchange” (which should be “Returns, Cancellations & Exchange”).
Disgusting attitude too. Look how he responds to feedback, this is the exact attitude I got on email too that led to this. Pathetic.
^^
Feel free to continue to DOX me and go ahead with your “legal action” and waste your money fighting an honest review. I’m sure this is a great look for your company. I’ll make sure everybody knows about this.
UPDATE: They tried to get my review taken down with false claims of defamation. TrustPilot put it back up! Their response to my review has now been deleted by TrustPilot for being so disgustingly inappropriate. How embarrassing! STAY CLEAR!!!
Great condition, perfect fit
Processing did take a bit of time, but once I had communication, shoes were here in the next 2 days. Great product and perfect fit .
Very nice 👍 company I liked and I be…
Very nice 👍 company I liked and I be back to buy more stuff I’m from Ireland 🇮🇪 so I need wait 2 weeks for package 📦 but is good quality
hard to find nike air max plus…
My rare hard to find nike air max plus trainers seemed to be stuck in Australia with postal company so I emailed SOLE & got a prompt response and was left assured & to wait an additional couple of days beyond the estimated delivery date of 10 working days. My package arrived on the twelfth working day in great condition and my new trainers are exactly as I hoped for. Thankyou SOLE AU
Amazing Service
Great experience, Hard to trust buyers these days but SOLE AU answer all my concerns. Had a hard time with sellers like Cop It Au, however SOLE was brilliant. Definitely will buy again!
Great products
High quality and 100% authentic products with amazing prices. Great customer service and fast tracking and delivery times!
Great Customer service and Quality of product
Came across the website while looking for new sneakers. Hesitant to buy at first with the recent mixed reviews. With the great pricing, ended up buying a few pairs of Dunks and some hoodies and I’m amazed with the fast shipping and customer service I was given! Definitely recommend SOLE AU ☺️
Great Customer Service
Such great customer service with just great detail to care for their customers. Will be purchasing again from them very good
Everything was a lie no delivery no…
Everything was a lie no delivery no contact total stuff up

Respuesta de SOLE AU

Respuesta de SOLE AU
Good products but customer service isn’t great as well as the time it takes to send out the items
I’ve ordered twice from there and the only reason why it’s not 5 stars is the delivery time and no one reply’s back to my emails that I send (sent two separate emails for last order and no one ever replied). 2nd order… took 17 business days to receive one hoody and I’m actually still waiting for the other part of the order which should be arriving tomorrow so that’s 22 business days.
*** in response to the reply for my review. I still didn’t get any discount code you mentioned? And yes I did check my junk mail (also for the “replied” emails)

Respuesta de SOLE AU
Fab!
Delay due to postal service but fab shoes once they got here. Don’t appreciate the tone of the comment they left here though.
Great price and super fast delivery
Incredible service from start to finish! My Nike Air Max had had it and I'm a 14 US size so not that easy to find in the UK, however I did find them with sole! Never used them before and googled to ensure not a scam and ordered from Australia! In only a week they arrived with full tracking and map from the other side of the world! Absolutely delighted with my sneakers and the service I received from sole. Thank you.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







