Solvero Uk Opiniones 4

Fraudulent Chinese company masquerading as a British one. As soon as my wife realised she'd ordered a Chinese robot vacuum she cancelled the order - but there was no response. On trying out the hoover it malfunctioned immediately, kept banging in to the same skirting board. Asked Solvero for a refund - no reply. Went through Mastercard to appeal the transaction and FINALLY they consented to reply. And after the inevitable back and forward they said we could only have a refund if we shipped the hoover back to China at our cost! Pirates! Thieves!
Luckily Mastercard had already agreed our appeal and refunded us in full but PLEASE anyone thinking of shopping from there - DON'T!

Absolutely dreadful company, don't touch them with a barge pole! I thought it was a genuine UK company I was buying from. Their website is solvaro.uk.com and it looked safe to me.They took my £250, sent me an email with tracking info. For about a week, nothing showed up. I emailed their customer service team, nothing. Then I realised it was coming from China, not the UK. So I emailed again and said I wanted to cancel my order as they had mislead me. When it eventually arrived, we tried to set it up in our kitchen. We have a big kitchen, but all it did was spend 10 minutes going back and forth, not even touching the skirting boards. Then it got stuck. So I went to Mastercard, and I also emailed them to tell them what I was doing. Only then did they reply to me! After Mastercard had contacted them. Firstly I said if they didn't give me a refund within 24 hours I was going to write some dreadful but honest reviews on here and on Google. They are now saying they will send it to their dedicated team for a full review and due to the high amount of enquiries they are getting ( because they are selling rubbish) their experts are working diligently (they mean their highly qualified team of fraudsters) to process requests in the order they are received.Once the review is complete, we will come back to you to provide a solution. What a load of C**p! Avoid this company like the plague! Also I noticed that they didn't charge any VAT on the robot hoover. I found this information 'A Chinese business pretending to be UK-based while shipping from China without charging VAT is engaging in tax evasion'.
Update! I received this email from them yesterday:
We're committed to resolving your concern and would like to offer two solutions:
1.We can refund 15% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.
Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Then I got another reply, all from a so called Karen, who repeated the first part of the procedure, send us the video etc reporting the problem, and our team will get back to you within 24 hours.

I replied, please give me your UK address, so I can take you to the small claims court.
This was their reply:
We are sorry to hear that you still want to return the product.
To proceed with the return, please review our return policy outlined below:
Return Conditions:
1.You are responsible for all shipping costs, including the initial delivery cost and the return shipping cost to Hong Kong.
2.A 15% handling fee will be deducted from your refund.
3.The return process takes approximately one month.
4.Return shipping costs are approximately £35. Please check with your local post office for exact rates.
5.You must provide tracking information.
6.The refund will be processed after we receive the item.
7.Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item.
Return Address:
2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
Postal code: 523730
Recipient: Huang Haodi (VY0112)
Phone number: +86 13312988847
Kindly Reminder:
1.Please put a note in the package with the order num ber#1038o that we can issue a refund to you once receiving the returned package.
2.Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.
We hope this information is helpful. Please let us know if you have any further questions.

I'm sorry this is a long post, but these really are cowboys, and I want to shame them as much as possible.
13/03/2026 THEY HAVE NOW SENT ME A THREATENING EMAIL. EITHER I PAY UP IN FULL OR RETURN THE RUBBISH ROBOT HOOVER. NEITHER OF WHICH I SHALL DO.

Horrendous experience with the product, company and so called “support”. Unanswered emails once issues appeared. Circular, redundant responses from the support team.
This is a scam. Their website is lying.

This looks like Robotus rebirthed:

Solvero Robot Vacuum

the website is identical, the clock clicking down, limited numbers available.

This is a Chinese company masquerading as a UK company. Either you will never get the item or, if you do & it’s faulty, there is no way to return for a refund.

See the reviews for Robotus on TrustPilot