Overpriced and Under-Delivered: My Experience With Solve X Media
I’ve written a few reviews during this process, but this will be my final one, and I’ll be leaving it up so others can make an informed decision.
I want to start by saying that Kam is very consistent when it comes to communication. He reaches out regularly and does a good job making you feel like he’s actively working on improving your website. Unfortunately, that level of communication did not translate into the quality of work that was delivered.
If you’re someone who understands web design principles and knows what should be implemented, but simply lack the technical skills to execute it yourself, you’ll likely notice the mistakes very quickly.
From the beginning, the design was completely off-brand. The colors were wrong, the text styling didn’t match what I provided, and the overall direction ignored the references and instructions I sent. I repeatedly showed examples of cohesive designs I liked and asked for something similar, but the final result never reflected that.
There were several mistakes that, in my opinion, were very basic or novice-level design errors.
When I left an honest review expressing that I wasn’t happy with the outcome, Kam did reach out and offered a discount if I removed the review. He also issued a partial refund. The original cost was $4,000, and the total amount refunded was $1,600 after negotiation.
To be fair, I did accept the partial refund and chose not to dispute the full charge or pursue complaints across multiple platforms. I simply don’t have the time to go through that process.
However, I do feel it’s important for potential customers to understand what their experience might be like.
Kam is responsive. He communicates well. He makes you feel like progress is being made. But in my experience, the actual work fell short of what was promised.
For example, I requested a very simple update to the hero section of the website. That request was made three weeks ago and still hasn’t been completed.
At this point, I’m just going to make the website work on my own, but overall I’m disappointed with the experience. I personally don’t feel the service was worth the investment, and the final result did not match what was originally promised.
I truly hate having to leave a review like this, but I believe transparency matters so that others can make an informed decision before investing.
