I cannot thank Deborah enough for the amazing help, kindness and support she has shown me during what has been an incredibly distressing time. Dealing with a difficult situation is never easy, b... Ver más
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Consulta las opiniones de los clientes
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Ver más
La empresa ha respondido
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Ver más
La empresa ha respondido
I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Ver más
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Información sobre la empresa
Escrito por la empresa
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Información de contacto
Lysander House , BS10 7TQ, Bristol, Reino Unido
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Muy bueno
653 opiniones
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All very helpful
All very helpful , guided me through the process
made things easy for me to understand
5 de mayo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Jade listened to everything I had to…
Jade listened to everything I had to say, and was very easy to talk to. She was very professional at all times. She was very clear when asking questions, and very informative with her answers.
30 de abril de 2026
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful in assessing my claim and…
Very helpful in assessing my claim and putting me in touch with the right people. Very friendly customer service from Karon.
9 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Hands down the worst insurance company…
Hands down the worst insurance company I have come across. I would never recommend these guys to anybody.
17 de abril de 2026
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpful Advisor
Very helpful advisors who explaining processes/procedures very well. Listened and empathised to my situation. So far I am happy with this company.
10 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karon was amazing
Karon was amazing. She was so calm and reassuring and assisted me with option to my claim. So gentle and kind.
15 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Ellie was incredibly empathetic
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very hard to help put me at ease. Shes an absolute asset and a credit x
14 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful member of staff
Very helpful member of staff, my issue was dealt wih quickly
10 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
JADE was amazing a credit to your…
JADE was amazing a credit to your company, a lovely friendly helpful employee 10/10 for a true customer services provider. Should all be like her a pleasure to talk with.
Kind regards
A very happy customer
Wendi White
9 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to charlotte
Spoke to charlotte, I was nervous as it was all new to me. She was a great help and guided me through the process brilliantly 👏
8 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was super helpful !
Liliana was super helpful and informative and she got my claim handled and processed immediately and treated me with the upmost respect and kindness so Thankyou Liliana - I hope you too have a lovely Easter…
2 de abril de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
This company is the worst company i've…
This company is the worst company i've been insured with. My car got stolen so I made a theft claim. The investigator was racist and asked questions about my ethnicity and religion. He was also passive aggressive. He was soo bad I doubted he was even qualified. The theft and complaints team have been absoloutely appalling. They fail do document most of my communication. Failed to provide engineers report of my car. Made me wait a month for a police report for a month only to find out that it's not wanted anymore. For 2 months i've had to use public transport as they didnt even provide a courtasy car because it was not "available" only when I mentioned I had spoken to FOS. They started doing their job properly. I have paid nearly 3 grand in full for my car insurance in total and have not recieved the service or outcome that is appropriate. All the staff keep on changing their story. After all this they decided not to pay me out and wrote my car off. They changed the category multiple times and refused to deliver my car back to me. Until I mentioned FOS. I had paid my insurance till July but they are not returning the money back even though I don't have my car.
29 de enero de 2026
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen helped put my mind at rest the…
Karen helped put my mind at rest the whole process was simple friendly and informative thankyou
19 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful, but a long wait to speak to their agent.
Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident.
Unfortunatetly, like so many companies now, it took ages listening to recorded messages, pressing different options, and listening to a message (several times, because it was too fast to hear the domain name) telling me how I can report the accident on-line. By the time my call was answered, I had started to complete the claim on-line.
But,as I say, once I did get through, Ellie was very helpful, and went through the whole claim wih me.
17 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
after dealing with a stressful morning…
after dealing with a stressful morning with my car being vandalised I phoned up to get my car delt with an while speaking to oillie on the phone he managed to calm me down and deal with the matter accordingly and handled it professionally and got everything in order really great customer service and professional
14 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen handled my claim call in a professional, calm and frindly manner and gave me complete confidence that they had the matter and the claim in hand and they would take care of all the details now.
Karen, who took my call was very friendly and dealt wit the whole process calmly and efficiently and assured me that everything wold be taken care of.
13 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
13 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and calming
After a hectic few weeks after a accident with my car Ellie was very helpful and prompt in her actions to get the ball rolling . With encouraging words and tone to help the and make the process more helpful and simplified. Thank you
11 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to a lovely lady Karon when…
Spoke to a lovely lady Karon when making my claim she was super helpful and understanding and sorted what I needed
11 de marzo de 2026
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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