I cannot thank Deborah enough for the amazing help, kindness and support she has shown me during what has been an incredibly distressing time. Dealing with a difficult situation is never easy, b... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Ver más
La empresa ha respondido
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Ver más
La empresa ha respondido
I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Información de contacto
Lysander House , BS10 7TQ, Bristol, Reino Unido
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Muy bueno
653 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
friendly and swift
13 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Avoid this underwriter they are truly…
If i could I would give them a rating of minus 100,Avoid this underwriter they are truly shocking,a straightforward non fault accident took a year to resolve they took my money and held it until i demanded it and finally the hire car company they Kindertons use to deal with your claim are so focused on giving you a hire vehicle in order to make them stacks of money and then offer you an atrocious so called valuation then you have a fight to prove the market value of your vehicle prepare for a fight as there business partners called Kindertons are even worse,please save yourselves alot of grief and avoid these crooks.
11 de octubre de 2025
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke with Chloe about a claim…
Spoke with Chloe about a claim regarding a difficult situation, she was extremely helpful, polite, and kind and it is very much appreciated!
10 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service.
We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Sa sympathetic response ho sympathised with…
I spoke to chloe who sympathised with the stress i was experiencing in dealing with AX, my car having been written off. She reassured me that she could deal with them on my behalf .
7 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I wish I could do lower then a 1
I wish I could do lower then a 1.
My car got stolen unfortunately and I sent the car key off to them. They asked why the key was tapped which I explained I dropped it and it’s been like this for 6 months. They then took all the tape off and have said there is no battery which there definitely was as it’s the only key!
When Somerset bridge sent the key to the garage they said it wasn’t tapped and was all in bits.
They have now said because there is no battery they can’t pay out!
So I’m stuck with a car, the damage is unknown as they won’t check, and they’ve took the battery out of my car key just so they didn’t have to pay out.
I’m so happy I took a picture beforehand with it taped up because at least my solicitor have said I’ve got a case!
Please please do not use these!
1 de agosto de 2025
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very kind and caring
Very kind and caring people trying to sort the claim as quick as they can
6 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service.
We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Everything has been explained in…
Everything has been explained in understandable language step by step.Thank you.
4 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpful, clear, reassuring
You were clear, patient, kind. Having an accident is one of the worst things that can happen to you, and you have to face difficult decisions but your operator was kind, helpful and calm, reassuring me that there are solutions to the errors I had made.
2 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent customer service
Very impressed with Kaci who I was speaking with. Excellent phone manner, put me instantly at ease and was very kind and reassuring. I was stressed as this was my first ever claim and not only it was a breeze, but I felt calmer afterwards. Thank you so much Kaci 😊
1 de octubre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
PAYMENT
3rd party but can't receive payout payment due to account details required. Can't speak to an accounts member and Customer Service can't tell you what information is required. Now left in limbo. Appalling service from the very start. I've always had to make contact in regards to this claim.
I need this sorted immediately so the car can be collected!!!
29 de septiembre de 2025
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Would avoid using this company even if…
Would avoid using this company even if they were the last on the planet. I was due a sizable refund from the insurance company but Go Skippy have refused to release this and are going to retain the refund. After spending over 3 hours on the phone to various people, all based in South Africa, without any resolution am now left with no option but to pursue this via the FOS.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Milli provided excellent customer service - thank you!
I was helped by Milli who answered all my questions and settled my anxiety when dealing with insurance. I have never had to contact an insurance for a claim, so was unsure of the processes, but Milli explained everything very clearly and made sure I was completely clear on the next steps!
16 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service on the phone .very…
Excellent service on the phone .very helpful
16 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great experience
Advisor Alex was very sensitive and reassuring. I hope all other advisors are as supportive.i can't recommend him enough!
11 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
It sounds like Cloe is someone you feel…
It sounds like Cloe is someone you feel safe and comfortable around — someone who treats you with kindness and makes conversations easy.
9 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Dear Customer,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Friendly
Friendly, cheerful and helpful operator. Was reassuring and explained the process very well
10 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Dear Paul,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe is an asset! Very good customer service
I spoke to Chloe. She told me everything i need to know and kept me reassured throughout the whole process.
Thank you Chloe!
8 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Dear Mr Murphy,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Lillian was amazing today explained…
Lillian was amazing today explained everything to me, easy to understand and pleasant. Wonderful service thank you.
3 de septiembre de 2025
Respuesta de Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Scammers 1.4 star ratings on google by 400+ people
I’ve had a genuinely frustrating experience with Somerset Bridge Insurance, and unfortunately, it’s still not resolved. From the start of my claim, it felt like they were adding on extra requirements and charges that I’m not even legally obliged to deal with. Communication has been slow, and it honestly feels like they’re making the whole process harder than it needs to be. I’m still waiting for a fair resolution, and I hope they improve, but right now I can’t say I’m satisfied at all.”
1 de septiembre de 2025
Opinión espontánea
Respuesta de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.