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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After following the channel for over six years I finally decided to invest in some merchandise to show my support from halfway across the world. The sweatshirts I got are super soft, true to size, and... Ver más

Valorada con 5 estrellas sobre 5

Fantastic app with great recipes, instructions, lists and more. For anyone time poor or lost looking for meal ideas this is your one stop shop. I personally didn't get anything from as I have been coo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The interaction between these loveable funny,quirky, yet so normal characters is what makes the program so enjoyable for me! There really is nothing like it! It seems real and unaffected showin... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Overall, it was a fun to watch the cook off battles and the goofiness of the 1st and 3rd battles. I wasn't a fan however of the second battle. It was very excessive in all aspects of the word, and i... Ver más

Información sobre la empresa

  1. Asesor de alimentos y bebidas

Escrito por la empresa

Be honest - how many times have you got home in the evening and thought “I just can’t be bothered to cook tonight”? We get it - cooking in the evening can be a real pain, especially when there’s so many options out there that claim to fix the problem. ‍ But look a little closer and you notice that these options are usually expensive, unhealthy, and not great for our planet. The truth is that these ‘solutions’ offer nothing more than a ‘paracetamol’ to the headache, they’re not solving the real problem. ‍ We want to change that by helping people become awesome home cooks. That means teaching people a better way to plan, shop and cook. ‍ The four of us - school pals from just outside London - started Sorted Food back in 2010 and since then, you might say it’s mushroomed (no pun intended). In fact, it’s turned into the world’s leading online food community - through our YouTube channel, social media platforms and our all-in-one kitchen companion app, Sidekick. ‍ These days, it’s not just about us messing around with gadgets, staging epic cooking battles or competing with each other for laughs. It’s about a community of people (15 million every month) who love to eat, laugh and learn the odd thing about cooking. It’s about connecting people through the awesomeness of food.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

579 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

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Valorada con 4 estrellas sobre 5

Order A Size Up If You Are USA.

I've had nothing but excellent customer service so far from the team at Sorted. I ordered the non-bayleafer T-Shirt and presented my husband with it today. He loved it. It's a little tight for him, even though I ordered a size up for what he usually wears, but he says it's wearable. I'm in the US so I wasn't sure how much to increase a size by for our conversions. Math was never my strong suit. The shipping speed was quite good especially considering it came from overseas. Quality of the shirt looks good and like it will hold up to a lot of good use. If you want a Sidekick app review: please consider adding a marker for the level of difficulty for the recipes. Also, a challenge game for us very beginners including things like knife skills without damaging our fingers.

21 de noviembre de 2023
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Respuesta de sortedfood.com

Hey Lauren,
Thanks for getting in touch, and sorry to hear about the sizing issue but glad the item got to you swiftly!
Thanks so much for your feedback, we will share this with the Sidekick team.
Best wishes,
Sorted Food

Valorada con 4 estrellas sobre 5

A little confusing shipping experience

In the future please let me know that my order would be split into two shipments. I received part via Federal Express who provides a tracking number. It was very fast. The second part came via Royal Mail which I am unfamiliar with since I live in the U.S. I was unable to track using the number provided and had to contact Sorted for clarification. Your customer service is very responsive and I was very pleased with your staff. I received the second package within two weeks of my order.

19 de noviembre de 2023
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Respuesta de sortedfood.com

Hi there,
Thanks for getting in touch, items from our store are fulfilled from different warehouses in various locations so we apologise for the delay in the items arriving to you.
Thanks for your support, you are awesome!
Sorted Food

Valorada con 4 estrellas sobre 5

Good communication

Good communication, quickly shipped. The only thing was a lack of information about taxes in a delivery country.

23 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your order and feedback, we will share this with the Ecom team.
Best wishes,
Sorted Food

Valorada con 1 estrellas sobre 5

Poor customer service

While it was easy to make the purchase online, I have not been able to redeem my gift subscription yet. When I tried to redeem, the website says the code is expired even though it had only been a few days since I purchased. I’ve reached out for support by email with screenshots. I received an auto acknowledgment email to which I replied again with the same screenshots. It’s been 4 business days now since my second email with no reply nor resolution.

26 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks for your feedback, if this is still the case please contact elliza@sortedfood.com for some assistance. Thanks,
Sorted Food

Valorada con 1 estrellas sobre 5

Voucher expired and no response from customer service.

I'm very disappointed to leave a negative review as the app itself is good and makes my life a lot easier.

However, I purchased a one year subscription and the voucher code was expired upon receipt. I've contacted the service team and have had radio silence for over a week now. Not a great customer experience.

25 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks for your feedback, if this is still the case please contact elliza@sortedfood.com for some assistance. Thanks,
Sorted Food

Valorada con 5 estrellas sobre 5

Great products from a talented and…

Great products from a talented and exceptional group of people. Hoping that these will be well-received on Christmas!

27 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Valorada con 5 estrellas sobre 5

It's Sorted Food what else is their to…

It's Sorted Food what else is their to say.
- Easy and delicious recipes
- No waste
- Easy to find ingredients

27 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Valorada con 5 estrellas sobre 5

Great gift ideas

My boyfriend has been talking about wanting the sidekick app for ages so being able to get him a gift subscription was very cool

26 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Valorada con 1 estrellas sobre 5

I placed an order on 11/24

I placed an order on 11/24. Have not received it yet. Got an email that it was shipped on 11/25. Unable to get tracking info on the order. Very frustrating.

25 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks for your feedback, if this is still the case please contact elliza@sortedfood.com for some assistance. Thanks,
Sorted Food

Valorada con 5 estrellas sobre 5

Sorted A+++++

Easy and fast checkout. Great service and a get group to support.

24 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Valorada con 4 estrellas sobre 5

Only got 1 code and took a while to respond

UPDATE: Upon responding (1 1/2 weeks) they resolved it within 20 mins and sent me 2 new codes. Now I am happily using the app and love it, hence the 4 stars.

Paid for x2 yearly gift subscriptions, only got one code.

That code does not work.

Contacted them several times with no response through different channels.

Still waiting on getting access to my subscription, and wanting to give the other as a gift.

25 de noviembre de 2023
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Respuesta de sortedfood.com

Hi there,
Thanks so much for letting us know your query has now been resolved, we hope you enjoy using Sidekick! Best wishes, Sorted Food

Valorada con 4 estrellas sobre 5

Very straightforward

Very straightforward. Just a small problem with the voucher but the guys from the support helped me asap .
Product is great and looking forward to seeing what the recipient of the gift has to say.

25 de noviembre de 2023
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Respuesta de sortedfood.com

Hi there,
Thanks so much for letting us know your query has now been resolved, we hope you enjoy using Sidekick! Best wishes, Sorted Food

Valorada con 5 estrellas sobre 5

Love it

Love it. Have loved it. Will keep using it

24 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Valorada con 5 estrellas sobre 5

As ordered

As ordered, quick and easy! Thanks!

24 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Valorada con 2 estrellas sobre 5

I purchased a year subscription for…

I purchased a year subscription for sidekick but when trying to subscribe the code looks like is already been used.. I contacted the customer support and received a response that it would be dealt with soon, is now a week and I haven't been contacted :(

I would give probably 4 or 5 stars once the issue is sorted, the app seems a great idea and I would love to use it :)

24 de noviembre de 2023
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Respuesta de sortedfood.com

Hi there, If this issue still persists can you please contact us at elliza@sortedfood.com, we would love to resolve this for you.
Thanks,
Sorted Food

Valorada con 1 estrellas sobre 5

Website and app sucks but the recipes are great

The app itself is not great. Sometimes the recipes skip steps and you need to figure out what goes where or what to do.

Biggest issue is every year when I renew it is always a painful experience and I have not had a single year since I joined that I did not need to reach out to customer support to help with the renewal as the website is terrible and even this year the renewal code I received was expired.

Now you ask, why do I even still renew? The recipes are pretty good but seriously considering looking at alternatives as the bad app and website just makes this process painful.

24 de noviembre de 2023
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Respuesta de sortedfood.com

We really appreciate all of your feedback and please note that I have personally passed it on to the relevant team for you.

Best wishes,

Sorted Food

Valorada con 4 estrellas sobre 5

Finding everything and checking out was…

Finding everything and checking out was super easy! The only small thing is the tracking for those who live outside of the UK. I was provided a tracking number - however everytime I looked it up I got an error that it could not be found. Luckily my post office told me via email I have a package coming today that appears to be my order. Thank you!

24 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your order and feedback, we will share this with the Ecom team.
Best wishes,
Sorted Food

Valorada con 4 estrellas sobre 5

the shipping was fast though I had to…

the shipping was fast though I had to pay the post for taxes and a shipping fee on top of the price I paid for the books. This was not only 8 euro+ on the price but also created problems since I had to pay the post man in cash (I ended up going to the post office).

I would have liked to know in advance about this. You have my address you can calculate the taxes and shipping I will have to pay. And/or get a fulfilment centre in the EU so we don't have to do this.

Books are nice. Though I should not have chosen the CBA series personally. After reading the recipes I see no reason to put all the effort into cooking real food just to turn around and pump it with instant noodle flavourings to shave off 5' of cooking.
It is a personal preference though.

24 de noviembre de 2023
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Respuesta de sortedfood.com

Hi there,
Thanks for getting in touch, items from our store are fulfilled from different warehouses in various locations so we apologise for the delay in the items arriving to you. To reduce environmental impact, our products are fulfilled at the nearest factory to the order destination. This product is made especially for you as soon as you place an order, please note that because of this, it may take a tad bit longer to get delivered.

We've decided to make products on demand to help us reduce overproduction, so thank you for making a thoughtful purchase - your support means the world to us!
Thanks for your support, you are awesome!
Sorted Food

Valorada con 5 estrellas sobre 5

Excellent all round

Excellent delivery time, excellently packaged, the book may be titled Cba but everything else was top notch! The quality of recipes in the book is amazing, and I can’t wait to steal some before I gift it to my sister for Christmas.

24 de noviembre de 2023
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Respuesta de sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

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