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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fabulous service provided by the team at Sort Refer and their suppliers, many thanks to everyone involved

La empresa ha respondido

Valorada con 5 estrellas sobre 5

SortRefer have always been a pleasure to deal with. Any query is never too much trouble. Lauren Angus is especially helpful and always answers any queries, with very speedy responses, which is what yo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Since referring Solicitor and Survey instructions through SortRefer the service provided has been spot on. If there are ever issues our Business Development Manager Jordan Tunnicliffe is always on han... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our regional support manager Lauren Angus is always super helpful and pro-active when called up and she is always quick to help where she can and provide a solution. She instils trust in referring Sor... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios financieros alternativos

Escrito por la empresa

A free to use, online portal for Mortgage Intermediaries, for Conveyancing, Surveys, Wills and much, much more.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

361 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(361)

95 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

very efficient

very efficient, easy to contact, very friendly approachable knowledgeable professional staff, nothing is too much trouble, you don't always get all this with a solicitor! would highly recommend for any conveyancing.

10 de marzo de 2023
Opinión espontánea
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Respuesta de SortRefer

Hi Adele, thank you for your feedback. We've requested further information so we can understand which supplier you used so that we can pass on the feedback. Marketing @ SortRefer

Valorada con 1 estrellas sobre 5

6 Weeks & Still No Completed Searches

I am currently purchasing a property and using PLS as my solicitors - I have been informed that they have requested searches to be completed through your services on 19th January 2022 - now 6 weeks later we have not even received 1 search back, which is severely holding up the process of this purchase. 6 weeks to process searches (without any feedback) is very disappointing from such a reputable company who are in control of managing a very important process of the chain. Leaving a client and customer in the dark about the reason behind the delay is not fair.

23 de febrero de 2023
Opinión espontánea
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Respuesta de SortRefer

Hi Kerry, after your initial feedback, your case was passed over to our team and has been looked into. I understand my colleague has been in contact to explain the situation and give you an overview of the remedial works. Thank you, Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Competent & professional

I dealt with Versha at PLS. She was very knowledgeable and dealt with the case to a high standard. She has exceptional communication skills. She was very keen to ensure client satisfaction. A valuable asset to the company.

20 de febrero de 2023
Opinión espontánea
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Respuesta de SortRefer

Hi Abu, thank you for your fantastic feedback for Versha at PLS. We'll ensure it is passed on. Marketing @ SortRefer

Valorada con 1 estrellas sobre 5

Useless, try elsewhere!

Incompetence has ended up costing my client over £12,000 more than they should have had to pay. I referred my clients in July 2022. Mortgage offer was ending on the 31/12/2022. The new rate was over 2% higher. They don't respond to emails, dodge calls, and make promises that they don't deliver on. I will never use this company again. There are better alternatives

1 de enero de 2023
Opinión espontánea
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Respuesta de SortRefer

Hi Leigh, thank you for your feedback. I have passed this on to the team to look into. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Sortlegal & Morgan /positive review.

I was allocated a case handler called Morgan C. Y. Williams. I was assured by my estate agents that he was reliable and good at his job. He initially contacted me and reassured me that he would assist throughout the process. He certainly fullfilled his promise. He always replied to my e-mails on the day of my enquiries and guided me through the required paperwork. I felt reassured by this regular contact and this kept my stress levels low. I was so pleased with his professional input, I have passed his details on to others. Thank you so much Morgan & Sortlegal. I will definitely use this company again.

30 de noviembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Barbara, thank you for your fantastic feedback for Morgan at Sort Legal. We'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Thank You Rahma

I deal with solicitors/conveyancers on a regular basis. I have got to say that Rahma has given both my clients and myself excellent service. Very refreshing to experience someone that carries out her job with a brilliant Duty of Care these days.

29 de diciembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Steve, thank you for your fantastic feedback. We'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Incredible service

Thomas Frith worked incredibly hard to ensure completion for 22 Dec within a very tight deadline over the festive period where the mortgage offer expired on 31 Dec and would not be extended. He excelled, going to great lengths to make sure the purchase completed.
In 20 years this is the first review I have left, we cannot thank Thomas enough.

22 de diciembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Don, thank you for your fantastic feedback for Thomas. We'll ensure it is passed on. Marketing @ SortRefer

Valorada con 2 estrellas sobre 5

Delays and changes of case handler - no accountability

Case handler changed a number of times.
Completion was advised mid November and then the solicitor seemed to locate some additional mortgage conditions despite having the offer for 2 months. No explanation as to why not dealt with previously - finally completed one month later. Client was on a high SVR with existing lender and delay resulted in higher monthly payment than should have been if the transaction had completed on time

13 de diciembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Tracey, thank you for your feedback. We've requested more information from you so we can look into this. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Efficient

I am a mortgage broker @ The Mortgage Dog and I have used HH for several clients in the last 6-8 months and they were amazing, turning the remortgages around in approx. 30 days. Thank-you!

7 de octubre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Kieley, thanks for your fantastic feedback. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Excellent service provided by Hennah Haywood Law

Excellent service provided by Hennah Haywood Law. Frequent updates and brilliant level of communication with both broker/admin and client.

2 de noviembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Laura, thank you for your fantastic feedback. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 2 estrellas sobre 5

Could do better

Wasn't great as felt they kept requesting more and more documents even though they'd previously been sent to the solicitor and dragged it out unnecessarily.

28 de octubre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Richard, thank you for your feedback. I have passed this back to the team. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Natasha Marriot 5*

the following feedback is for Natasha Marriot at Sort refer.

She has been an absolute life saver for myself on many cases instructed through sort refer and I really think she is an absolutely credit to your team, she is always on hand to help and always super responsive and helpful. I honestly would have been seriously stuck if it was not for Natasha helping me.

I have been continuously reaching out to Natasha for help now for about 1 year and not using anyone else at sort refer as she is so good at her job and I just wanted her hard work to be recognised and noted.

I cant thank her enough for the help and support she has provided myself and other colleges over the last 12 months and I am looking forward to continuing to build on our working relationship.

She is absolutely 5*!

7 de octubre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Luke, thanks very much for your fantastic feedback for Natasha. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Getting the job done!

Had the pleasure of working with Lauren Evans at Fidler and Pepper. As a mortgage broker who prides himself on service and communication, I have dealt with my fair share of sub-standard conveyancers. However, Lauren was a breath of fresh air - always contactable, got stuff done quickly and efficiently and always kept in contact. Will look to use her for all my cases where possible going forward

6 de octubre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Joel, thanks for your fantastic feedback for Lauren at Fidler and Pepper. We'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Tom Hale and Natasha Marriott

I just want to give credit to Tom Hale and Natasha Marriott for all their work they have done with regards to chasing solicitors on our behalf and providing regular updates. Without them I think we would have still been waiting on the solicitors so cannot fault the efforts from both and will certainly be using this service again although not choosing O'Neill Patients :-)

20 de septiembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Mark, thank you for your fantastic feedback for Tom and Natasha. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Great Service from Start to Finish

Lucy Le Bas @ Hennah Haywood Law was fantastic from start to finish. I only found her through Sort Refer so I'm very pleased.

17 de septiembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Scott, thank you for your fantastic review. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 1 estrellas sobre 5

Payment made on 10th aug and getting a…

Payment made on 10th aug and getting a result after final complaint. Not good. Sort refer should have a process to follow to chase these cases. Disappointed on this case however I have 16 more cases with them so every case is different. Hope to get a better service for next cases.

14 de septiembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Puneet, thank you for your feedback. I understand this has been discussed with Tom Hale and Scott Howard. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Great Remortgage service

This was hands down the best service I (the mortgage broker) and my clients have received for a remortgage for a long time.
We were kept informed every step of the process, I did not need to chase once.
I look forward to referring more clients to F&P in the future.

12 de septiembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Kim, thank you for your fantastic review. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

I was recommended to Natasha from my…

I was recommended to Natasha from my work colleague. I picked up the phone to get some help with a case and she incredibly fast with answering the phone and coming back to me with the response. All within 10 mins. Incredible service.

9 de septiembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Ryan, thank you for your fantastic feedback for Natasha. I'll ensure it's passed on. Marketing @ SortRefer

Valorada con 5 estrellas sobre 5

Natasha Marriott has been exceptional…

Natasha Marriott has been exceptional in overseeing a HTB remortgage over the line. She is very responsive and has gone above and beyond in liaising with the solicitor to ensure that completion has gone through smoothly.

6 de septiembre de 2022
Opinión espontánea
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Respuesta de SortRefer

Hi Neil, thank you for your fantastic feedback for Natasha. I'll ensure this is passed on. Marketing @ SortRefer

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