Sosucosmetics Opiniones 

1364
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered bahama body tanning mousse and received completely different product from the listing online, both bottle and the ingredients were different. Emailed their customer service, received a respo... Ver más

Valorada con 5 estrellas sobre 5

I placed my order for the underwear & face pallet whilst watching an instagram live & my order arrived in only two days. The underwear is lovely & gives a beautiful sheen to my skin alone or under ma... Ver más

Valorada con 5 estrellas sobre 5

The matte bronzer is the same as Mac give me sun and you don't need as much Concealer as other brands. The eyebrow pencil is identical to the Anastasia Beverly Hills I used before I ordered from Sosu.... Ver más

Valorada con 5 estrellas sobre 5

Tried the new tanning serum and I have to say it’s the nicest tan I have ever worn. It’s so natural looking yet gives the skin a gorgeous almost airbrushed coverage without any dry patches! I’ve never... Ver más

Información sobre la empresa

Escrito por la empresa

SOSU Cosmetics, an Irish-owned and run business, started out in 2015 with just 1 beauty product, now 8 years on it is an award winning beauty brand made up of over 300 products and 3 sub brands, SOSU Cosmetics, Dripping Gold Tan and Bahama Body Tan. The brand was developed and brought to the market by blogger, turned beauty entrepreneur, Suzanne Jackson and is currently sold internationally in over 2000+ stockists, in stores and online across EU & US markets. The brand has collaborated with many beauty influencers and continues to innovate to bring affordable luxury beauty products to the market.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(1364)

60 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No customer service, sending wrong products

I ordered bahama body tanning mousse and received completely different product from the listing online, both bottle and the ingredients were different. Emailed their customer service, received a response 3 WEEKS later that said they will look into it, after that never heard back from them again. A friend who uses this mousse for years said that based on ingredients I received a very old version of the product. Don’t recommend, avoid.

8 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

My parcel never arrived and I have been emailing both Sosu Customer Service and An Post for 2 weeks. I sent 3 queries to Sosu and twice I was fobbed off - (having taken them 48 hours to reply) saying they have raised an query with An Post. And my 3rd email was ignored. At no point did anyone come back to me to update me on the progress of the query with An Post. Ive had to email them again today - email no 4. Its now been 17 days and I am down €50 and i havent received my goods. Ive been a loyal customer of Sosu and Dripping Gold since the start which I pointed out to them and that is the email that was ignored.

28 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful company stealing money! …

Ordered from this company and it got refused at customs so the items were delivered back to the sender - I’ve not had an email about re delivery so I emailed them…3 times about a refund as I no longer want or need the product. I’ve not had a reply to my emails and it’s been a month now.
DO NOT ORDER FROM SOSU!
Doubt I’ll get a refund

18 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad packaging

Bad packaging. The lids on the tanning mousse are poorly manufactured & leak. Not a good consistency either. Colour & formulation v different on ad. Waste of money

2 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be careful with this company

Be careful with this company. They massively overcharged me and when I contacted them they told me they decided to do this because the shipping was a lot more than they originally thought. I told them I’d never have agreed to this price but they never refunded me or cancelled the order. Charging more than was promised and then refusing to refund or cancel, is a violation of consumer law.

29 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Extremely disappointed in this company…

Extremely disappointed in this company of late. I would of been a regular customer in the past however I just kind of went off the products. Thought I would give them another try and made a Christmas order for some gifts, only to be sent a damaged box of brushes. Clearly they had been packaged damaged as the outer box was fine. After contacting the company they advised that I could keep the brushes and get a discount as 'good will' for my next order or return the brushes for a refund. I decided on the return as it was too close to Christmas and I had to go buy another gift. I have sent countless emails since this and posted back the boxes however I am still awaiting my refund. £40.70 in total as it cost me almost £13.70 to send back to brushes from the North of Ireland.
I can understand why sosu does not seem to be as popular anymore.
I fully support Irish brands but this has been far from acceptable and reading other reviews, I am not the only one.

Time to up the game!!

20 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really frustrated with this company

Really frustrated with this company - ordered 2 lots of dripping gold mousse on 1st December and has still not arrived. I have contacted multiple times to be told to check with the courier company myself (not my responsibility) over a month has passed now and still no offer of a refund.

1 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Totally frustrated with this company

Totally frustrated with this company. Accidentally ordered wrong colour of a fake tan for a gift. Used post returns to send whole order back unopened. Provided proof a post had delivered over a week ago. 17 emails later to customer service and still no resolution. Wondering if this company is a scam?

8 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely products

Lovely products, a re-stock of items already used.
Recommend SOSU. No issues with order coming to Scotland.

24 de noviembre de 2025

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