South West Water Opiniones 

I received a bill from South West Water and I don't even live in the South West Water area!.
The bill had another customer's name on it and her address, account number, amount owed and a number of other items of information pertaining to her.
This was a clear Data Protection / GDPR breach. They have shared her details with me and have got hold of my address from somewhere.
I contacted the online webchat and it took them 45 mins to finally decide they would have to look into it. 20 minutes to an agent and 25 to a manager. I did not think this was good enough and asked them for an email for the CEO or senior manager.
He refused three times to do this, which is unacceptable. I managed to obtain the CEOs email address and wrote to her directly. I have received a holding reply.
My concerns were
-this SWW customer could be using my address fraudulently, to avoid bill paying
-someone within SWW was using my details fraudulently or
-someone else was doing this.
The agent and manager showed no empathy for my concerns, no understanding of GDPR or any urgency in dealing with it. The manager was also deliberately obstructive as refused to provide work email contacts for a senior manager.... a reasonable request in the circumstances. These email addresses are not secret.

They came when they said they would and worked really hard. They ended up having to repair 3 leaks. The two guys who came were pleasnt and polite and a pleasure to deal with.

They only get one star because you have to fill in star section to give a review.
If you could give a review without having to give them one star they would have zero .They don't care about customers don't answer emails, whattsapp service is abysmal. I hope the company goes down the toilet.

Utterly awful company, who rips their customers off so that they can pay big fat sums to their shareholders.
My bill has recently gone up by a whopping 63%, even though they have said that the average bill would be going up by 28%. Utterly discusting.
They also make it near impossible to contact them, pushing you towards either phoning them and then telling you there is a long wait time (I was 45th in the queue and gave up after 30mins), or you have to whatsapp them!!
I wish the Goverment would step in a deal with these unethical companies that we are forced to deal with!

High prices for low quality service. Letting sewage out in to seas.

We moved, told SWW well in advance but we were still expected to read the meters old and new. I found one difficult to read (our old home) but the new one was impossible. I am elderly and do not do whatsapp so I tried to call (the best result was 68th in a queue). On the so-called live chat I gave up after a 40 minute wait. I emailed and an auto response promised a reply at some point in the future and all my text messages were ignored. Some service. In the end I tried calling on a Saturday morning just before the lines opened - by continually clicking redial I managed to get though ... to the Philippines! Tells you all you need to know really. They take Joe Public's money and do not give a you-know-what.

I rang up to pay my water bill and was on the phone and was on hold for 50 minutes which I think is unacceptable so I ask for a manager to ring me back and he could not say that the waits would not get any better he also did not know what OFWAT rules wher around answering calls as in time so I ask him to read up on them

Unable to log in despite resetting the password 5 times.

UX is terrible.

Awful website.

It's a terrible company with useless support.

I've spent too long, on their site, looking for an email contact address so I can let them know my problem, I still don't know if they even have a email contact address, or why it's hard to find!.
I'm profoundly deaf so cannot use the phone, I don't own or have use of a smart phone so cannot access whatsapp and do not want it on my desktop, all I want to do is change the amount on my standing order but can't find their standing order on my online bank account, apparently it has been stopped? (chat help say), not by me so must be them, all this should be easy enough surely?!, NO IT ISN'T!, and unlikely to be unless they are forced to deal with a reaction from disability rights org, will that wake SWW?!.

i am an old age pensioner and i have been trying to speak to south west water for over a week since recieving my bill i am having sleepless nights as our bill has increased by over two hundered pounds a year every time i ring i am in a large que the highest over 100 and lowest 62 while a voice says we value your customer and thank you for waiting even tried on line with no success just get a message we are busy i think they are hoping people will give up

My bill for the coming year has gone up by 60%. WhatsApp messaging worse than useless. Call receivers just giving the usual blurb about rising costs. Surely such a huge increase is illegal? And a penalty tantamount to discrimination because I can't have a meter. Is there nothing more we can do?

80th in the queue! I dont have time in my life to waste on SWW, but I have to.
Ofwat have stated that no bill should rise more than 38%, mine has risen by 42% and by looking at everyone elses reviews some are a lot higher than mine.
SWW on your website you say the average bill will be £610 this year, please explain to all of us who is this average?
SWW on your website you say bills will rise 41p a day, on my estimation my bill is £60 above that.
SWW on your website it says bills will rise by 28% , again on my estimation my bill is £70 above that.
Even if you add on the £50 the Government has taken from us it still does not come to my bill for this year.
SWW you are full of what you excrete into our water, you should be ashamed.

My annual bill has just arrived. It has gone up by 42.3% on last year. Ironically, under the title "why are bills increasing", point 4 is to "provide affordable water for all". I am currently 56th in the telephone queue to query the increase, but my call is apparently important to them. On average SWW are giving 2 billion pounds a year to their share holders, and their CEOs have been getting 50% payrises. They have a monopoly, so there is nothing customers can do but complain and continue to be ignored. How is this being allowed to continue by our government?

just received my water bill disgusting how is it allowed
to be increased by 60% for water only. I have a septic tank no sewerage. Private water pipe down to my property which i had to put in myself there were no mains water to my property, Cannot have a water
meter for certain reasons i cannot make public, but i am unable to speak with SWW as i was 99th in the queue. Will certainly be raising this to 3rd party independent body. My salary has not gone up 60%!!!!!!!

Extortion. Just received my 2025/6 bill. It’s a 62% increase on last year. In the press, SWW is saying bills have increased by an average 28%. The staff member I just spoke to said the average is more like 46%. No plausible or reasonable explanation for this increase. She had the nerve to mention inflation! It’s time something as essential as water was brought under government control - just not this communist government of clowns run by Comrade Starmer.

Still waiting for an agent to message me after 1 hour day on their messaging service having been told I was number 47 in the queue on the phone. If this was customer service from my company the whole department would have been fired. As others have said, long over due for water companies to be back under public ownership. They are an absolute disgrace.

Just received my 2025/26 water bill. Just 2 occupiers of a rateable value E property - water only. The bill has increased by 60% from last year. How can Ofwat approve such an increase ?

Disgusting company, £22 a month extra price hikes on my full time carer despite our eczma.

Zero stars. Abysmal. Cant even get through on Whats app or web chat to raise my direct debit ready for their price hike. Useless customer services, disgraceful contempt for the environment and under investment to pay shareholders. No other choice. Needs to come back into public ownership asap.

South West Water are virtually uncontactable by phone, WhatsApp or Facebook. They just don't respond other than by virtual assistant which can't answer.
I'd rate them zero if it was possible.