South West Water Opiniones 

I have reported a leak on our street for the last three months South staff water have been out there saying it's a council problem as it's waste water . The council came out and said it's clean drinking water and it's up to south staffs to sort out saying it's so staffs water so I've called them out again and there refusing to come out because they said it's the council's problem and so are the council saying the same.
it's now got green algae all under it it's a lot bigger it's actually on our car park and we are having to walk in it every time we park our cars
Also people after walk across the car park to get to the top and bottom of our street
To say that south staff water is saying we have got a water shortage but are refusing to sort leaks out but are going to put our bill up is beyond the joke .
It's absolutely disgusting and disgraceful how we are being treated

Their score tells you everything you need to know.

37 years. That's how long since they built a reservoir.

110 Million. How many litres they waste a day to leaks.

Paying huge dividends to shareholders, massive salaries to inept execs, and meanwhile the customers bill goes up as the service goes down.

In any other universe this would be fraud and people would be in prison.

I am totally disgusted with this so called water company.
They are scamming as many people as they can, thus company is owned by foreign corporations not British. They say they read my meter on 5th Aug 2026 supposed to be visual, I took it the same days, thier reading was 4cu meters higher than mine.
I try to keep my water usage as low as possible, bath every 2nd week, just a strip wash every other times, only do washing every 2nd week after changing clothes. Now I have had to like so many others collect the water from the sink bowl and bath tub when used to take out and put on the gardens.
This is absolutely ridiculous, it is 2026, people would be better putting a bore hole in their back garden with either a stirrup pump or small electric pump.
My water consumption was either 1,2 or maximum 3 cu meters per month so for the 3 months would be very low, they have said now I have used 11 cu meters.
I know some people may say that is not bad, for me it is very bad because of living on a very low fixed income.
But it is only people earning £4,500 and under can get all these credits.
If the SWW can give one of their employees £270,000 + £85,000+ £2,8 million in wages and severance pay, this in my mind is stupidity, but then again all these types of companies and government offices there is no one thst has been held accountable.

This company or should I say mob are ridiculous, thieving, I can't say what I really think! They will try and rob you at every moment they think they can, cancel your direct debit then a few months later try to make you pay more than you actually owe. Instal a water meter, tell you that you are using half the average person and trying to charge you more. As an individual that can't even bathe in the sea because of the shit in the water I find it abhorrent that there CEO gets any bonus at all. I'd recommend you pay as you feel the worth of your supply or pay nothing. That's what I've done and I feel they are lucky to get that. Mobsters at best, thanks Maggie, you helped destroy this country.

Email informing about hosepipe ban that started on 8th August wasn't sent by South West Water until 11th August. I'm not disputing the need for the ban (that's a different argument about their priorities), but how are they this useless that they can't even inform us about it until 3 days after it had started?

We have just a hosepipe ban put on us. Meanwhile SW water had water pouring out of a leak on the A379 Honiton road near Fordmore farm. There has been little activity there for 10 days. Temporary traffic lights causing traffic delays. Yet still there with very little happening - One wonders if they put a leak ban on themselves. Maybe their staff are out busy checking if people are ignoring the hosepipe ban!! I do appreciate we have a drought, but if a company does put restricitions on their customers they at least should make an effort to fix the wasteful leaks quickly. It is rather rubbing ones nose in it. I did speak to the complaints department and had a rather dismissive talk to someone there - a waste of time!

South west water are the lowest of the low in terms of a company. The continuously criminally pollute the sea and waterways, without any care of fixing the issues. They're found guilty or doing this several times and obviously don't care. Now they're introducing a hosepipe ban however they won't fix serious leaks in their infrastructure that lose us so much water every hour. It's a totally make everyone else do the work while they rake in the money situation.

On a hot Sunday, after the shops had closed and no water had been available due to a burst water main, which has failed 5 times in the last 5 years, this is the advice they gave 2 60 year olds.

"To get drinking water as quickly as possible, you may wish to purchase bottled water from a local shop or order it through a delivery service such as Deliveroo, Uber Eats, or a supermarket delivery service.
Please keep your receipt, as you may be able to claim reimbursement or reasonable bottled water costs incurred as a result of the supply interruption.
I apologise for the inconvenience caused and appreciate your patience while we work to restore your water supply. 😊"

Great that they think this is funny in some way!

My situation didn’t change but my bill went from £8 a month (yes before government help was removed) carried on climbing up to £84 a month.. called them out couldn’t understand the reading themselves, but no leak found , they make it impossible to understand and basically we have no choice but to pay it .. its so corrupt im not the first to report this happening.. something needs to happen soon

Recent enquiries regarding help as per water leak allowance. Months of being passed pillar to post and talked to as if I was lucky to get any help. Yet again being transferred to a call centre in another universe. Condescending dialogue with an operative telling me " it's just the way it is". .......to the point of where they had heard the same complaint time and time again. Pennon Group, you are shameless........but keep paying the shareholders. GREED!

Absolutely atrocious company to deal with. The customer service is appalling and no one calls you back despite promises to do so. Engineers don’t turn up. My complaint has not been acknowledged that I sent on the 22nd June. The most incompetent company I have ever dealt with. Two people have promised me call backs today and as usual no one has! This company doesnt even deserve 1 star😡

Rip off
Harassment of vulnerable adult with cancer
Extortionate prices
SSW in the last few years have become abusive to members of public.
Financial abuse

if i could give them 0 stars i would , terrible company to deal with , highest prices in the uk, and the amount of times you cant use your local beach because of sewage is disgusting

Use less they don't care !!

I have had an issue since April and I have rung them at least 3 times about it
Happy to take your money .....Good at that one

Despite already being on a water meter, South West Water recently insisted on installing a smart water meter, leaving my front pathway looking an absolute mess. Meanwhile, their charges have increased by 60% in one year for the same usage while they continue to pour raw sewage into the seas and rivers in my county. I no longer take my dog to Long Rock beach because of the frequency of SAS reports of sewage dumps. Now I understand why it's dog friendly all year round... so South West Water can blame dog faeces for people getting ill as they've done before when a child died at Dawlish due to raw human faeces on the beach. They also blame run off from farms. All rubbish! Every time they get fined, they put our water bills up to cover their costs. Absolute criminals!

I would give SWW zero stars if it was possible.

They took my property off mains drainage on their system and no one seems to know why this was done. I spent hours and hours on the phone to them, being promised calls back and my case being escalated with nothing whatsoever being done. That took over a month for them to sort out.

They then generated a bill which was wrong and I’m now in another cycle with them of being promised that it’s being corrected, told to wait 24 hours and the system will be updated and again, nothing has happened. This has been going on for 3 weeks. It feels like I’ve spoken to SWW more than my family at this point.

I am honestly at a loss how to deal with a company that is this incompetent.

My water annual bill is almost the same as my electric bill forecast. Electric £670 p.a Water £570. 2025 May water metered £29.50 May 2026 now £48. How can this be justified. The mission statement recently sent to me read what they hoped to achieve this coming year. Surely they should be achieving this now. Absolutely disgusted

Wow. If you look in the dictionary under the word incompetent, I’m sure you will see the south-west Water logo. I’ve written a few reviews on here about companies, some good some bad. But south West Water take the biscuit.
I went online and logged into my account, after one of my neighbours informed me that the address on their account was incorrect. And indeed it was the same with my own, the address on the account is completely different to where I actually live. Now, I have rung them a number of times and when I try to explain what the problem is, they don’t seem to have a clue what I’m talking about, whilst talking to one woman and I think she was actually in India and not in United Kingdom, she asked me “ so when did you move then?” she didn’t seem to understand that I hadn’t moved just the address on my account was wrong. Now, it turns out the entire street where I live have all got the wrong addresses on their accounts and Southwest Water seemed to be unable or unwilling and I’m not sure which is correct to do anything about it. We have no escalated this problem to talking to our local MP and Exeter City counsellors, which is the district I live in. I have read the reviews about Southwest Water on here, so I can also confirm they are a nightmare to deal with.

The mains pipe that links to my property started leaking heavily and was reported 25th then 26th May. Its been almost 2 weeks and still not fixed, I've been told repeatedly someone will come and fix it but this hasn't happened. I was told someone would come today and they didnt. Im losing water pressure and lots of water is being wasted and south west water dont seem to think its important. Today I was told via south west waters facebook messenger to call south west water to find out what's going on! That's completely crazy, im already speaking to them so why cant they find out what's happening and resolve it. I have a child so this needs fixing asap!

I've had so many terrible experiences with South West Water I barely know where to start. The latest one was around their online and support services which went something like this:
- I get an email telling me to go to my online account to view and pay my bill.
- I click the link, only to find that the customer account area of their website is broken
- I try once a day for a few days, but it never works, so how am I meant to pay my bill?
- I decide to message them on Whatsapp to ask what I should do. I try messaging them only to find that i'm stuck in a loop with an AI bot that doesn't seem to recognise anything I ask.
- I finally resort to sending an email to politely ask how I'm meant to view and pay my bill, if their website is broken and their preferred contact channel (Whatsapp) doesn't work either?
- I receive an automated reply stating that due to high email volume, they might get back to me within a week.
- It's a week later and I've still not had a reply. Presumably at some point I will start getting legal letters telling me they will take me to court if I don't pay a bill that I can't even view.

South West Water are an embarrassment. Any other company would soon go out of business with customer support like this. Sadly they are a monopoly provider and therefore however bad their customer service, their shareholders keep on raking in the money, whilst their customers suffer high prices and terrible service.