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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Do NOT buy from this company. My goods (which were tracked) went missing in the post. Royal Mail advised that the company had to file a claim by providing proof of postage, so that a refund could be i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the o... Ver más

Valorada con 5 estrellas sobre 5

I had a great experience buying from Sparkly Tails! Their selection of eco friendly products is great, I bought the boiled wool banana and pet bed refresher. My whippet loves the banana and the bed re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good quality products, fast service, really pleased with the well-made collar we bought for our 6 month old cavapoo. He looks great in it, a stylish step up from his first puppy collar. Colour wa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Sobre Sparkly Tails

Escrito por la empresa

Sparkly Tails sells curated sustainable products for your best friend.

Find natural grooming products and sustainably made toys and accessories. Positively impact the world.

We are a couple of dog lovers based in the UK. They founded Sparkly Tails to offer sustainable pet products that are both stylish and eco-friendly.

We know how difficult it can be to find suitable products for your pets and the planet. That's why we're committed to providing high-quality, sustainable, and beautiful products that you and your pets will love.

Our products are eco-friendly and sustainable, made from materials such as bamboo, organic cotton, and hemp. We also offer a range of sustainable and eco-friendly dog toys that are safe for your pets. Our non-toxic dog toys are made from natural materials like rubber, cotton, and hemp, ensuring your pet's safety while they have fun.

We have a variety of good quality designed dog accessories that are stylish and practical. From collars to poop bag holders, we have everything you need for a comfortable and enjoyable walk with your furry friend.

At Sparkly Tails, we value our customers and are committed to exceptional customer service. If you have any questions or concerns, please don't hesitate to let us know. Every small action can make a big difference, and we hope our products inspire you to impact the environment positively.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

117 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(117)

9 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Do NOT buy from this company

Do NOT buy from this company. My goods (which were tracked) went missing in the post. Royal Mail advised that the company had to file a claim by providing proof of postage, so that a refund could be isdued. I contacted Sparkly Tails twice by email, and once via their messaging service, but received no response and no refund. I am now in the process of reporting them to Trading Standards, and trying to get a refund via my bank.

4 de julio de 2026
Opinión espontánea
Logotipo de Sparkly Tails

Respuesta de Sparkly Tails

Hi Lisa,

I sincerely apologise for missing your email. As a family-run shop, I have been the only person in the store during the summer holidays, and managing online orders, customer support, and the physical shop has made things quite challenging.

I understand that my oversight may be hard to believe, but please know that I did not intentionally ignore your message. We offer a 100% refund for any issues related to Royal Mail orders, and I have just processed your refund. Please allow 5 to 7 days for the funds to appear in your bank account.

Once again, I am truly sorry for overlooking your email and for the lack of response. We take this matter very seriously and are actively seeking ways to improve our customer service to prevent this from happening in the future.

Best regards,
Elena, Ruben & Coco

Valorada con 5 estrellas sobre 5

We Miniature Poodles have high…

We Miniature Poodles have high standards. Yes, we have a bit of a reputation for being a little snobbish, I get that.
Though don't always judge a book by its cover ....

I really enjoy taking my humans to Sparkly Tails.
Because whilst I can investigate what wonderful delights are there - treats of course - healthy natural treats - get fussed over by the humans that are in charge of this Aladin's cave ,who clearly love and have a genuine interest in dogs and all things doggy related, my humans seem very happy to be there too.

They seem interested in what's on offer, toys, puzzles, coats, leads, collars, beds .... all that sort of stuff, which does all appear to be good quality.

Yup, sure love a Sparkly Tails visit.
Such a nice friendly welcome from Cocco and his humans.
I wouldn't mind moving in ....

Poppy ( 6 year old Mini Poo ).

17 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy website, good product

Easy website to use, ordering and delivery process was quick. I'm very pleased with the alpha 360 dog collar which I bought to stop my staffy/lab cross choking herself when she pulls on the lead to get into the park. She took to it immediately and we have certainly had less gagging when she wears it. It appears to be well made as I would expect for the price so I hope it will last well.

27 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dog walking bag

Ordered dog walking bum bag as a Christmas present. Just what I wanted, looks hard wearing came nicely packaged wrapped in tissue paper. Also bought some dog treats which I know will be appreciated by 2 little pups. Delivered as advised it would be.

19 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!

It was easy to navigate, the product was exactly like the photos and it even came with a thank you note for supporting a small business.

15 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy!

Very happy!
The bag looks great, feels sturdy and most importantly it fits my dog.
Great company and I loved the sustainability of the product and the packaging. My dog loved the extra treats included. Highly recommend!

12 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't expect a refund

Ordered a martingale collar. The product isn't what I expected. Have now made 3 requests for a return and refund, all of which have been ignored. Very poor customer service

15 de mayo de 2025
Opinión espontánea
Logotipo de Sparkly Tails

Respuesta de Sparkly Tails

Hi Jen,

We sincerely apologise for the frustration you've experienced. We pride ourselves on delivering the best customer service, and we are genuinely sorry that we fell short in your case.

Please note that we could not find any email from you in our email inbox. I also checked the spam folder, but nothing is there. Did you perhaps email us about the refund using a different email address than the one you used when purchasing the collar?

I'm unsure why this issue occurred, but I will send you a prepaid shipping label and refund the cost of the collar immediately.

We appreciate your understanding and your trust in our small business.

Best regards
Ruben, Elena & Coco

--- Last updated 30mins later:

Hi Jen,

We are sending this message here to ensure you have received our previous email regarding your refund. We have processed the refund for the collar and sent a prepaid shipping label to your email. If you haven't received that email, please get in touch with us using an alternative email address at admin@sparlytails.com.

Best regards
Ruben

Valorada con 5 estrellas sobre 5

Get the octopus 🐙

Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the octopus is so robust, so important for puppies who have managed to destroy other 'tough'toys.

17 de abril de 2025
Opinión espontánea

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