SpaStore.co.nz Opiniones 

2974
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Ver más

Valorada con 5 estrellas sobre 5

I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.

Valorada con 5 estrellas sobre 5

We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Ver más

Información sobre la empresa

  1. Tienda de jacuzzi
  2. Proveedor de repuestos de electrodomésticos
  3. Tienda de muebles

Escrito por la empresa

Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2974)

27 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

All products are good

The products are good and well priced, however the delivery wait can sometimes be disappointing i.e. over two weeks delivery to Piha which is only 45km from Spa Store depot

9 de septiembre de 2022
Valorada con 4 estrellas sobre 5

Wonderful spa cover

Wonderful spa cover. Fits perfectly and difficulties I'd had with ordering were all sorted out by the manager Manpreet. Thank you for your help.

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to order

Product easy to order that wasn't available at the local shop.
Order notification and tracking was good.
Only negative which should not reflect on SpaStore was that the courier delivered it to the wrong address!

8 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Poor Customer Service

I purchased a set of Vortex filters at full price, happy enough with the product and delivery time. I was not happy that 10 days later you had an "end of month" special that would have saved me $69. Emailed you regarding this and received no response, I'm aware that your not obligated to refund the difference but it feels under handed and unnecessary.

8 de septiembre de 2022
Valorada con 2 estrellas sobre 5

Disappointed as I called them to source…

Disappointed as I called them to source an item from their website, they told me it wouldn't be available locally for some time. Didn't even offer to put one aside for me when the order did arrive. I went through the process of contacting their Australian distributor and would have had to pay $100AUD to get it sent to me. In the end I spoke to the Spa distributor themselves who confirmed they did have the part in NZ. If Spa Store had a better inventory management process it would have saved everyone a lot of wasted time. I ended up buying two of the item so I wouldn't need to deal with them again for at least 2 years

30 de agosto de 2022
Valorada con 5 estrellas sobre 5

follow up after problems

After some problems with my spa using the new product Silver Cove Pool Sanitiser. I was contacted by the manufacturer
It seems if you have a old spa pool it is advisable to use a non chlorine oxidiser ( oxy shock ) to clean the system
i have now done this and the system is working very well ,as our spa is inside it is nice not having the smell of chlorine
the instructions on the silver cove product make no mention of using the Oxy Shock
all is well now and working fine

23 de agosto de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good products but delivery delays

Products were as advertised and arrived well packaged and undamaged.

Would have appreciated communication about the delay in sending as this was delayed for some time, the only communication was receipt of order, and then sending but nothing in between.

If there had been would have given 5 stars. Thanks

19 de agosto de 2022
Valorada con 3 estrellas sobre 5

Package damaged - was for a gift

Package received OK but it was a gift and the box arrived which had had a document or something stuck to it which had been ripped off so the packaging was damaged. Not a good look for a present. :(

16 de agosto de 2022

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