SpaStore.co.nz Opiniones 

2974
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Ver más

Valorada con 5 estrellas sobre 5

I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.

Valorada con 5 estrellas sobre 5

We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Ver más

Información sobre la empresa

  1. Tienda de jacuzzi
  2. Proveedor de repuestos de electrodomésticos
  3. Tienda de muebles

Escrito por la empresa

Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2974)

27 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Hassle free shopping.

I have been ordering from the spa store for several years and never had a problem. They remember all of my details and provide a quick delivery service. The occasional sale prices are a bonus, too!

12 de diciembre de 2022
Valorada con 4 estrellas sobre 5

The arrival of the swim spa

The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especially for the first heating and getting to correct temperature, our power bill felt it. Once heat pump arrived power bill went shooting down and 100% happy with it all. My only concern I feel, is that the instructions on use are not comprehensive enough, especially around the control & use of jets.

12 de junio de 2022
Valorada con 1 estrellas sobre 5

I did not buy anything

30 de diciembre de 2022
Logotipo de SpaStore.co.nz

Respuesta de SpaStore.co.nz

Hi Bruce,

Thank you for reaching out. We apologize for any confusion. We appreciate your interest in our products, and we would be happy to assist you with any questions or concerns you may have, even if you haven't made a purchase with us.

If you have any inquiries about our products, services, or any other information you need, please feel free to ask. We're here to help.

Thank you for considering us, and if there's anything else we can do for you, please let us know.

Best regards

Valorada con 3 estrellas sobre 5

I bought some simple silver because it…

I bought some simple silver because it was at a reduced price. Unfortunately instead of giving me the reduced price I needed to enter a code which I didn't read in the advertising part. I paid normal price. I understand it was my fault but the process was also not as clear as it could be.

4 de octubre de 2022
Logotipo de SpaStore.co.nz

Respuesta de SpaStore.co.nz

Dear Dennis,

Thank you for sharing your feedback with us. We apologize for any confusion you experienced during the purchasing process.

We understand that the requirement to enter a code for the reduced price was not clearly communicated in the advertising, and we apologize for any inconvenience this may have caused. We appreciate your understanding that it was ultimately your responsibility to read the details carefully, but we acknowledge that we could have made the process clearer.

We appreciate your feedback, as it helps us identify areas for improvement. We will review our processes to ensure that such situations are more transparent in the future.

If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We value your satisfaction and want to ensure that you have a positive experience with us.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards

Valorada con 5 estrellas sobre 5

Spa cover replacement and filter cartridge.

We had purchased two products from Spa Store.
The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was ordered a week later. We had several phone calls to Spa store to ensure we had the correct measurements and that it would fit perfectly over our spa. Marge, the lady we were speaking with ensured that it was the right fit, by contacting the warehouse and then phoning us to let us know the exact measurements required. Delivery was quicker than we anticipated as we have a rural address and live on the West Coast of New Zealand. Thank you for your aftercare service. Maraea Casey, Westport, South Island, N.Z.

16 de noviembre de 2022

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