Was easy to order, descriptions of items were accurate, follow up by staff were spot on. Setting up the delivery service was a breeze- room of choice, assembly and debris clean up. Delivery (4/10/2... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I purchased the Jenner compact sofa bed and thevqueen mattress topper based on reviews. Arrived today. The couch is a perfect fit in our in-law apartment. I paid for assembly and the delivery guys wer... Ver más
La empresa ha respondido
Garbage quality. Impossible to put together. Not difficult. Impossible. Screw holes are misaligned with damaged threads. The item isn't properly secured in the box with ties, so it falls open when you... Ver más
La empresa ha respondido
Spaze genuinely cares about the communities it serves. Our nonprofit furnishes fresh starts for families emerging from crises across Central New Jersey. Spaze recognizes the importance of our work and... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Spaze, we believe your home should adapt to your life, not the other way around. Whether you are living in a small apartment, downsizing to a cozier home, or furnishing a flexible guest room or vacation space, limited square footage often comes with big compromises. Hosting guests becomes a hassle. Everyday comfort feels out of reach. And finding furniture that fits both your style and your space? Nearly impossible. That is where Spaze comes in. We design modern, multifunctional furniture that helps you make the most of every room. From stylish sofa beds and compact sofas to space-saving tables and versatile chairs, each piece is thoughtfully built for flexibility, comfort, and real-life living. Our mission is simple: help you live comfortably and host with confidence, no matter your square footage. With over 10,000 happy customers and growing, Spaze is trusted by people who want their homes to work smarter without sacrificing design. We offer easy online shopping, fast delivery, and a supportive customer care team to help you every step of the way. Because when your space works better, you feel better. Discover why thousands have chosen Spaze to transform their homes. Live large in small spaces: with furniture that works as hard as you do.
Información de contacto
Estados Unidos
- 1-866-520-0755
- contact@spaze.com
- spaze.com
4,5
Excelente
148 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Was easy to order
Was easy to order, descriptions of items were accurate, follow up by staff were spot on. Setting up the delivery service was a breeze- room of choice, assembly and debris clean up.
Delivery (4/10/2026)was a non stressful event, the delivery guys, Andre and Erwin were awesome- fast and efficient, did a fantastic job!( pls forward to Giga cloud logistics).
Sofa ( Bamton) was just what we needed. Perfect size and of good quality!
24 de marzo de 2026
Respuesta de Spaze
Hi Horacio, thank you so much for your kind feedback! We’re happy to hear the ordering, delivery, and setup all went smoothly, and that the Bamton Sofa Bed is a perfect fit for your space. We’ll also make sure to pass your appreciation to Andre and Erwin at Giga Cloud Logistics for their great work. We truly appreciate your support and thank you for choosing Spaze.
Perfect sofa bed for small spaces
I purchased the Jenner compact sofa bed and thevqueen mattress topper based on reviews. Arrived today. The couch is a perfect fit in our in-law apartment. I paid for assembly and the delivery guys were prompt neat and professional. Very happy with the quality and the ease of converting to a bed. Perfect for small spaces.
22 de marzo de 2026
Respuesta de Spaze
Hi Sara, thank you so much for sharing your wonderful experience! We’re delighted to hear that the Jenner Sofa Bed and the Queen Mattress Topper are a perfect fit for your in-law apartment. It’s great to know the size works well for your space and that the comfort and easy conversion to a bed met your expectations. We’re also happy to hear that the White Glove delivery and assembly team provided prompt, neat, and professional service. We’ll be sure to pass along your kind words to them as well. Your feedback means a lot to us, and we’re thrilled that the sofa bed works perfectly for your space. If you ever need anything in the future, we’re always here to help. Enjoy your new setup! 😊
Respuesta de Spaze
Thank you so much for the kind words! We truly appreciate your feedback and are so happy to have been of service. Our team is always here to ensure you have the best experience possible, and it’s wonderful to know we could be helpful.
Heap of Garbage
Garbage quality. Impossible to put together. Not difficult. Impossible. Screw holes are misaligned with damaged threads. The item isn't properly secured in the box with ties, so it falls open when you open the box. I haven't been able to sit on it because I can't put it together, but the fabric feels generic and rough.
26 de marzo de 2026
Respuesta de Spaze
Hi Charlie,
We’re sorry to hear that the assembly of your Napa Sofa Bed wasn’t a smooth experience. We aim for a straightforward setup for all our customers.
As we discussed in our latest email after you confirmed you were able to complete the assembly, we’re glad you were able to get it sorted. The Napa utilizes a tension-based frame that requires a precise upright angle during Step 1 to ensure the screw holes remain perfectly aligned. If the frame shifts out of this position during setup, it can create the misalignment you experienced.
Regarding the quality, the Napa is engineered with a heavy-duty steel frame and high-density foam to ensure it functions as a durable 3-in-1 piece. Since you’ve just received it, it’s important to note that the professional-grade foam does have a brief break-in period to reach its intended comfort level.
We have provided these technical insights and some tips on the adjustable comfort features over email. We are currently waiting for your confirmation that the unit is fully stable so we can move forward with a resolution that ensures you are happy with your purchase.
We look forward to continuing our conversation over email!
Interesting that I previously wrote a…
Interesting that I previously wrote a review that was never posted. This is absolutely the most ridiculous product and company! The beds are as hard as a tile floor! The product is extremely heavy but not well-made. Trust me that your pet wouldn’t even want to sleep or sit on it. Customer service is a joke as they don’t come back to pick up the sofa if you are do not want it. Trust me that you will never feel more deceived in your life. The items are junk. The foam was cut to crib size and while they say it is returnable they told me to sit on it to soften it up! My floor is more comfortable. Taking product apart and packaging would require several extremely strong people and the purchase of additional packaging (furniture quality boxes). Unreal. The only way they are in business is through deception. If you buy anyway; I told you so..
6 de abril de 2026
Opinión espontánea
Respuesta de Spaze
Hi Anne,
Thank you for your follow-up. Please be assured that your previous review is active on our page; we value transparency and do not remove reviews, as we take all customer feedback seriously.
We are sorry for your ongoing frustration, but we would like to clarify the support we have offered to help resolve this:
Return Logistics: To clarify, we do offer home pick-up for all returns. However, per our policy and freight safety standards, items must be securely packaged for transport before they are collected. Since you no longer had the original packaging and didn't want to pack it, we went a step further by researching and providing you with local resources to help you source the materials needed to protect the item during transit.
Financial Assistance: To assist with the costs of this return, we offered to waive our standard handling fees entirely, ensuring you receive the maximum refund possible.
Topper Sizing: We have proposed a direct solution to resolve the sizing concerns with your mattress toppers to ensure you have the correct fit.
Product Quality: Our furniture uses high-density foam designed for longevity. While this can feel firm initially, it is a hallmark of a durable product that provides excellent support and will not sag over time.
Our team remains standing by and is ready to answer any questions or provide further assistance to help you complete your return.
Good communication and prompt delivery
Good communication and prompt delivery. Couch is well made but very firm. Foam pad helps somewhat, but it's not comfortable if you have any sort of back or hip issues.
19 de marzo de 2026
Respuesta de Spaze
Hi Maureen,
Thank you for taking the time to share your experience with us. We are glad to hear that you were happy with our communication and the prompt delivery of your new Bamton Sofa Bed. We take great pride in the craftsmanship of our furniture, so it’s wonderful to know you find it well-made.
We appreciate your feedback regarding the firmness. While many of our customers enjoy the extra support of the Bamton, we understand that comfort is very subjective, especially for those managing back or hip concerns.
A quick tip for added comfort: We noticed you’re using a foam pad, but we actually offer a Memory Foam Topper specifically designed to bundle with the Bamton. It’s engineered to contour more deeply to the body than a standard pad, which can be a game-changer for pressure point relief.
If you’d like to give the topper a try to see if it provides that extra "give" you’re looking for, please don’t hesitate to reach out to our support team. We’d love to help you get the best night's sleep possible!
Great customer service
Great customer service. Loved that I could get a fabric sample before ordering. Arrived quickly. Very easy to assemble
28 de marzo de 2026
Respuesta de Spaze
Thank you so much for the wonderful review! We are thrilled to hear that you had a great experience with our service and that your fabric sample helped with your decision. It is great to know that your order arrived quickly and that the assembly process was easy for you. We truly appreciate your feedback and hope you enjoy your Bamton sofa bed!
Great product and even better customer service
I bought the Alure 2 Seat Sofa Bed several years ago for our spare room / office space. It's a great option for infrequent guests in a small space, I would definitely recommend the mattress topper as its pretty firm. A few months ago we had a guest over and one of the legs gave out (had put a very slippery rug underneath, not my finest moment) and I reached out to Spaze on a fix. I was SHOCKED at how quickly I got a response back along with additional questions for them to figure out the cause, then indicated that part of it would need to be replaced and that I was only responsible for the delivery fee. My husband and I were able to replace the part easily and now our sofa bed is back in action. I would highly recommend Spaze for their products as well as their customer service, which I have not encountered at other furniture stores.
6 de abril de 2026
Opinión espontánea
Respuesta de Spaze
Thank you so much for the wonderful review, Lauren! We are so glad to hear your Alure is back in action and that our team could help resolve the issue with the sofa leg so quickly. It truly means a lot to us that you’d recommend our products and service to others. We hope you and your guests continue to enjoy the sofa for many more years to come! We are always happy to serve!
True representation
Website was easy to use and the furniture was delivered yesterday. Exactly as shown. Shipping and assembly was also quick and easy.
22 de marzo de 2026
Respuesta de Spaze
Thank you so much for your kind review, Neil! We’re glad to hear that the website was easy to use and that your Jenner Sofa Bed arrived just as expected. It’s great to know that the delivery and assembly process went smoothly as well.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your new Jenner Sofa Bed for years to come!
Emails and all questions were returned…
Emails and all questions were returned in a timely matter and they even helped me out with a shipping issue and saved me a bunch of shipping costs!
30 de marzo de 2026
Respuesta de Spaze
Thank you so much for taking the time to share your experience with us. We are so happy to hear that we were able to assist with your shipping and help you save on those costs. Providing timely and helpful support is always our priority.
We are just as excited as you are for your new furniture to arrive. We can't wait for you to receive your Ardina sofa bed!
Great service!
I made a mistake & ordered 2 sofa beds. The Spaze team took care of it immediately by refunding the 2nd one. I am grateful1
27 de marzo de 2026
Respuesta de Spaze
Thank you so much for the kind review! We were happy to help resolve the duplicate order for you quickly. We truly appreciate your feedback and are looking forward to delivering your Coda sofa bed along with the mattress topper soon!
Hard as a wooden bench!
While I love the look, fabric and how the sofa bed functions (and the shipping was fast and easy), the firmness of the sofa is hard as a rock. It's so difficult to find a queen sofa bed with compact dimensions, and this sofa is so close to being perfect. Like the other reviews I bought the mattress topper for when it's in a bed position and that does help with pulled out. But none of the reviews mentioned how hard the sofa is in the sofa position as well. It's such a bummer because this is listed as one of Spaze's softer sofas. The back cushions are nice, soft and keep their shape but the bottom cushions are like sitting on a wooden bench - so disappointed. Every time I sit on this sofa I wish I could send it back.
15 de febrero de 2026
Respuesta de Spaze
Thank you so much for taking the time to share your honest feedback. We are thrilled to hear you love the look, fabric, and functionality of your new sofa bed, though we are truly sorry to hear the seat cushions feel firmer than expected. While the Noble is one of our 4-rated models on our softness scale, we understand that "feel" is very subjective and everyone has a different preference for the perfect balance of firmness and softness.
It often takes about 3 to 6 weeks for a new sofa bed to fully break in, and using the cushions from side to side in different positions helps the foam "break in" more evenly to feel more comfortable. We truly appreciate your patience as the materials settle, and if you need any assistance or have inquiries, please don't hesitate to contact us as we’d be happy to help.
Excellent product
Excellent product, delivery was fast and the couch was very easy to assemble. Quality product, worth it!
10 de marzo de 2026
Respuesta de Spaze
Thank you for taking the time to leave a review! We're glad to hear that you are enjoying our Napa sofa bed and that the assembly and delivery process went smoothly for you.
It is wonderful to know that the quality met your expectations. We hope you enjoy your new sofa bed for a long time to come!
Beautiful design
Quick shopping, delivery, love the look of our new Alna chair. Great for lounging, watching TV, reading. We had it only for a week so need more time to tell about stability. Beautiful design.
14 de marzo de 2026
Respuesta de Spaze
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you are enjoying the design of your new Alna chair and that it has become your go-to spot for lounging and reading.
We completely understand wanting to get a better feel for the stability over time, as comfort and quality are our top priorities. We are confident it will continue to be a great addition to your home. Thank you again, and Enjoy your cozy new setup!
Spaze Genuinely Cares
Spaze genuinely cares about the communities it serves. Our nonprofit furnishes fresh starts for families emerging from crises across Central New Jersey. Spaze recognizes the importance of our work and generously donates beautiful, new furnishings to help us achieve our mission and vision. hearts+homes is both grateful and proud to call Spaze a service partner. A++
18 de marzo de 2026
Respuesta de Spaze
Thank you so much for your kind words Kristen, and for the incredible work you do at Hearts+Homes. We’re truly honored to support your mission of helping families create fresh starts during such important moments in their lives. It means a lot to us to be part of a community that makes a real difference, and we’re grateful for the opportunity to contribute in any way we can. We’re especially excited to see the Costa sofa bring a fresh start and a splash of color to their home. We’re proud to be your partner and look forward to continuing this meaningful collaboration. 💛
The customer service is excellent
The customer service is excellent - incredibly prompt, kind, helpful. I love my Spaze Allure couch, and look forward to the mattress topper.
16 de marzo de 2026
Respuesta de Spaze
Hi Jane, thank you so much for your kind words. We truly appreciate you taking the time to share your experience! It means a lot to hear that our team has been prompt, kind, and helpful. We’re so glad you’re loving your Spaze Alure couch, and we’re excited for you to receive your mattress topper soon. We hope you’ll love it just as much. If there’s ever anything we can assist you with, please don’t hesitate to reach out. Warmly, The Spaze Team
Respuesta de Spaze
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our team. We truly appreciate your feedback and can't wait for you to receive your Oslo Sofa bed!
Product is very nice
Product is very nice. Fits well in my room, I like the color, sitting is comfortable.
The installers were polite, quick, personable and professional. They kept me informed along the way.
5 de marzo de 2026
Respuesta de Spaze
Hi Nancy, thank you so much for your kind words! We’re thrilled to hear that your Napa sofa bed fits perfectly in your room and that you’re enjoying the color and comfort.
We really appreciate your feedback about our delivery team—it’s wonderful to hear they were polite, quick, personable, and professional.
We hope your new sofa bed brings you many cozy and relaxing moments!
Had what we wanted, good service, delivered on time
We knew about the product (the Adina sofa) but it is hard to find a place that sells them. The process of buying was easy. They connected us to delivery service, too. Sofa was delivered as promised.
17 de febrero de 2026
Respuesta de Spaze
We are thrilled to hear that you found exactly what you were looking for and that our team could make the purchasing and delivery process so seamless for you. It was a pleasure assisting you, and we truly hope you enjoy your new Ardina Sofa bed for many years to come.
Exactly as expected
This is exactly as advertised. Quality of materials is excellent, ease of assembly was amazing (took me 10 minutes, solo and km 5’3”). Size was exact, fits my small space. Very comfortable to sit on, I love that it opened halfway as a lounge (perfect for watching a show on or using a lap top) and I love the color. I will definitely be using a memory foam topper when it’s used by a guest for sleeping because as all the reviews state, it’s super firm and not the most comfortable bed. Also, it’s perfect for what I need.
20 de febrero de 2026
Respuesta de Spaze
Thank you so much for such a detailed and thoughtful review. We are thrilled to hear that the Napa Armless Sleeper Sofa is the perfect fit for your space and that you found the assembly so easy! It is wonderful to know the lounge feature is already getting good use for shows and laptop time.
We really appreciate you sharing your experience, and Thank you again for choosing us, and we hope you continue to enjoy your new Napa sofa bed for a long time to come.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.