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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

No batteries, simple and flexible racing track for toy cars. You can move around the house or use in the garden if the weather allows. Good communication with company who gave advice to assist set up.... Ver más

Valorada con 5 estrellas sobre 5

I had a slight problem with a track but Speed Track very efficiently and happily replaced the track, which was despatched the same day. A very friendly helpful team. Better still that a small UK compa... Ver más

Valorada con 5 estrellas sobre 5

Little ones favourite Xmas present, what a great idea, he uses his imagination to create tracks for all of his hot wheels cars and has also found golf balls work well too 😬. So much more exciting tha... Ver más

Valorada con 1 estrellas sobre 5

The sales material showed loop the loop capability - I have not yet been able to master a loop the loop for my children - with several adults input. The track is really only good for smooth inclined r... Ver más

Información sobre la empresa

  1. Fabricante de juegos y juguetes
  2. también en la categoría
  3. Fabricante de juguetes
  4. Juguetería
  5. Tienda de juguetes para niños

Escrito por la empresa

Speed Track is the two lane toy car race track. Super simple - just use the toy cars you have at home, attach the Speed Track to a window or door, roll it out and away you go. Gravity powered, no batteries or expensive extras needed. Creatively use what you have around the house to make bumps, jumps, tunnels and loops! Use indoors or outdoors and take it with you - play dates, grandparents houses, holidays etc. Speed Track is designed and manufactured on the sunny South Coast near Chichester, UK.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

158 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

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4,2

Todas las opiniones

(158)

11 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Great toy but doesn't last

This is great for any car obsessed little one and did provide lots of entertainment for my little boys.

Ours however is now pretty much unusable with several cracks and splits after a year of occasional use. I did reach out to speed track and was told there had been issues with a small number of tracks. They did offer 20% off a new track however for the price I hope for more longevity in a toy.

Having read more reviews here, I can see this seems to be a common issue.

26 de abril de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Good idea but cracks

Great idea and thought it would save a lot of time not having to push track etc together. Unfortunately after 3 months its unusable and cracked in about 10 spots, so pretty disappointed overall

19 de abril de 2024
Opinión espontánea
Logotipo de Speed Track

Respuesta de Speed Track

Hi Matthew, thank you for your feedback. I have asked the customer service team to reach out to you to see if we can resolve the issue. Many thanks Sarah

Valorada con 5 estrellas sobre 5

Great customer service.

Our track had begun to split and was unusable. I was going to put it in the recycling when I decided to email the company. I am now being sent a new track and have three happy kids. Thank you!

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My daughter bought a 6m track for our…

My daughter bought a 6m track for our grandson's birthday in February and it split after only a few uses much to his sadness. She did initially contact customer services but was too preoccupied to follow up. I contacted them on Monday and explained the issues. Lauren was extremely helpful in dealing with it and my daughter has received a replacement track 2 days later which she says feels much better. Superb customer service and I shall be ordering another track very soon to keep round at our house.Thank you! Such a great fun toy..especially for a car mad 4 year old.

17 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

1:64 diecast track

With two young boys the flexibility the track provides means they are having hours of fun 10 days in and they still go play with it.

Its very versatile great product.

8 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer Service

I had reason to contact speed track about a recent purchase.
Their customer service was exceptional and were quick to respond. They were courteous and understanding of my problem and the matter was resolved straightaway.
I wouldn’t hesitate to recommend this company for any customers who are thinking of making a purchase.

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered for my sons birthday recently…

Ordered for my sons birthday recently after several friends recommended. Ordered the wrong size accidentally and Speed track were so quick, helpful and friendly in sorting it. Excited to see it in use!

Thanks again

14 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

We ordered our initial speed track back in January and the end initially split, I lived with the split it was near the end of the track and didn't affect the use. The kids love the track and its flexibility to create jumps and loop de loops. The track unfortunately split further up, I emailed expecting the usual it was your fault reply however they were so helpful and sent a replacement. You don't get this service from larger companies. Cannot fault Speed track for this.

9 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

The track was delivered within one day of ordering. The item is nicely presented and well package. The dealers were very helpful when I had a question and replied by email immediately.
Very pleased with such good service.

10 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing and friendly customer service

Amazing and friendly customer service. We had an issue with our initial 6m track and upon emailing and speaking to Lauren, a replacement track arrived within a couple of days to our children's delight. A super small business with a great product. Thank you.

8 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing track & customer service!

I bought my boys a track for Christmas - they LOVE it! Sadly I got the track out this week and part of it had split. I emailed and the friendly team were very apologetic and immediately dispatched a replacement which arrived the next day. I love shopping small, the service is amazing. I’ll continue recommending to anyone that will listen! A fab purchase for kids that love to “whoosh” things :)

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The speed track is a real favourite…

The speed track is a real favourite with my children however we had an issue with our speed track, and had to contact them recently. Lauren was very helpful, didn’t make me feel like I was being unreasonable at all and fixed the problem straight away. I would definitely recommend them.

4 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, Lauren was great at sorting an issue which arose.
My son (4 years old) loves the track which is compatible with his vast array of little cars.
Love that it is a British product too.

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant product

Brilliant product! A strong favourite with my young boys and adults a like as they become competitive trying to get the car round the track! Having had other tracks in the past this one is brilliant and actually does what it claims. Having contacted customer service they could not of been more helpful, excellent experience and excellent product!

31 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service!

My parents bought my son a Speed Track for Christmas but apparently it turned out to be a duff batch. Contacted customer service with their order info and was sent a brand new track the next day. Fantastic communication, really fast response and lovely people. The quality of the new track is amazing, would highly recommend the product and company.

Hats off for the family business!

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great toy, daily use and hours of fun!

Excellent service. As others have said I think I got caught in a dodgy batch from Christmas. New track sent and received in record time. Very happy little boy. Loves the track and will happily order from them again :)

26 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant customer service

I had a defect on a track I bought at Christmas I emailed the customer service and they handled it straight away and ended up sending me a new track out, which arrived so quickly! The customer service is really first class they were so responsive! The product is great too, my boy plays with it so much we have it out most days.

25 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service : we had a faulty speed track that had split , I contacted speed track customer service and they were so incredibly helpful ! Quick to respond and they sent me out a replacement that arrived the very next day ! A really great experience .

14 de marzo de 2024
Opinión espontánea

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