Sent wrong cube (cheaper version). Did not respond to several emails. Had to get PayPal involved, then suddenly they responded. Their return address policy is a lie, they say that they will sup... Ver más
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Consulta las opiniones de los clientes
Ordered 4 cubes inc Moyu RS3M 2022 MagLev and a £5 mystery puzzle. Dispatched super fast. Order took 11 days to arrive from China. Online tracking worked (eTower autotranslated by Chrome and Royal M... Ver más
I am adding this to my original review below. The cube did finally arrive after a couple of curt but factual responses from speedcube. It is of good quality. masquerading as a uk store, pretending... Ver más
Bad Experience. I have ordered 5 different cubes and the amount was deducted from my bank account. But only 4 delivered and missing one item. I have sent an email with the order id ad it’s been 2 week... Ver más
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GAN 356 M cube Speedy Delivery
I ordered GAN 356 M cube on 9 July 22 and it arrived 20 July 22, that's 8 working days,pretty impressive seeing it shipped to UK from China. It was just as described and in perfect condition. The value was declared, but no duty or VAT to pay on arrival, so very good value. I think the site has now sorted their previous delays with the new shipping agent. Good luck to them.
two month wait for email
I ordered a cube and two timers from this store, all three faulty, I have sent them emails since May asking for a refund (because that is what it said to do on the website, to send an email before) and I haven't had a single email back from them. Please recommend a better place to buy my cubes from.
This is a stupid scam
I never ordered from here I know it’s a scam never trust this those reviews saying it’s good are botted and fake it’s a Chinese scam company trying to copy the trustable & reliable and great speedcubeshop.com by Cameron Brown
Fraud
I ordered waited for the delivery, when the delivery date passed, I enquired the status and they said they dont deliver to the post code and asked me give the another location. I asked them I cannot change my location so please refund and they confirmed they would send the refund in 72 hours. When I did not receive I sent another mail but no response. Luckily I used paypal for the payment so Paypal refunded me.
The website is co.uk but they say they dispatch from HK/ China but I am not sure now even they are genuine.
Faulty item and no refund given. Emails ignored.
This company sent me a faulty item. I immediately emailed with an explanation and photos. They replied once and asked again for photos. I did this and have emailed multiple times since then but no response. I want my refund. My son is extremely disappointed as his birthday present was faulty and hasn’t been replaced. Very poor.
This website is for real
This website is for real. I ordered an x man tornado v2 m and it came in after 12 days.
GAN 356 M (GES) ordered, received the standard GAN 356 M, Speedcubestore has not communicated once to advise how they will rectify this situation.
I ordered a speed cube with GES accessories, and another item to qualify for free shipping. Less than 10 days later they arrived only to find that they had shipped the model below for the speed cube. I have written countless e-mails asking how they will rectify the situation and dispatch the missing item from the model I wanted, but no responses to date. On their site they state refunds must be authrorised first and shipping is at your cost, but if they don't respond to e-mails there is little hope. Also I expect them to resolve the matter at their cost if I have paid for one item and received something completely different.
My boy is not happy that I am not letting him use the cube whilst I await some sort of decision back from the vendor. I would advise you to stick away from buying from this site as the favourable reviews may not all be genuine, and looking at the number of bad reviews, I wish I had done the same and just bought directly from Amazon, even if it as a little more money. You expect to get what you pay for, and with Amazon, mistakes actually get resolved by the merchant.
My ten year old son saved up his pocket…
My ten year old son saved up his pocket money to buy a speed cube. The cube has not been delivered. The money hasn't been refunded.
The company appears to be in the UK but ia actually in China. Messages are not replied to. Stinks of a scam. My advice would be to shop elsewhere
Super Cheap
I recently ordered from Speed Cube Store for the second time and my order arrived after 11 days. The expected time was between 6 and 12 days so this was great for me. I got an email with my tracking number and info only 2 days after I ordered. I checked in everyday and after 11 days i have my Gan 12 Maglev! Super happy with service and prices were super cheap. One thing to mention though is that speedcubestore.com is fake. The real one is speedcubestore.co.uk and yes, it does make a difference. This is definitely somewhere I will order from again.
Order was not received and unresponsive
The 1st order was received successfully but the 2nd one ordered on 9Dec2021 has never been received. Despite several e-mails and comments to their complains in their website I never received any reply or refund.
Use Amazon Not speedcubestore.co.uk
Company is not UK based does not use Royalmail. Tracking information didn't work and doesn't seem genuine. I don't expect my little boy will get the cube anytime soon so ordered from amazon - got next day.
I ordered a cube on 13th of March
I ordered a cube on 13th of March, still nothing. I cannot track my order, I sent several emails, no response. Even if they are from China all I need is information when can I expect my cube, 1 week, 1 month...3 months...but no answer at all. No customer support whatsoever, will update if I ever get my cube. I don't recommend anyone buying, it's a gamble obviously, some get it some don't.
Second time ordering
Second time ordering, just got a Gan Mirror M. I emailed for tracking number and recieved one which kept me up to date. Took around 10 days to arrive from dispatch. 10/10
very bad, they don't even give cube
this is terrible I ordered a 30-pound cube and it doesn't come!!
Fantistic
I ordered a cube from hear after reading the reviews i got sceptical but i emailed them asking for a tracking number. this was very useful so i could see where my cube was. it is currently with royal mail as they hand the package over to them.
A few reminders
1. this is a Chinese company
2. it will take a while
today is my 10th day since ordering and it will arrive today says royal mail
Paid, but received nothing
My son has placed an order with his savings and paid for it. Only received a confirmation of order on March 16. Two emails were sent asking when we can expect the order. To date still no message back. My son is very sad.
Received the cubes today, 22-04-2022. Son completely happy. Tip for company 'Communicate with your customers'.
Genuine company & products
From my experience, this is a genuine company and not a scam.
I placed my order, for a GAN 356M on the 11th March. It was despatched on the 15th March & arrived on the 1st April. Yes it took a couple of weeks to arrive & yes it is shipped from China. I was provided with a tracking number, and was able to track it’s progress. My order arrived in perfect condition & £15 cheaper than from Amazon.
I would order from here again.
No customer service at all. Possible scam
You order an item which is on stock and more than 2 weeks after that it's still in stock but you have no updates on your order.
You contact them by email or their Facebook page and you get no response at all.
Stay away and even if it's the cheapest one, avoid it.
By the way, they use UK domain and post things regarding UK shipping but it's fake. Everything is based in China. Be aware
I have ordered 4 cubes from this store…
I have ordered 4 cubes from this store and each cube has arrived well packaged and in working order.
I've read a lot of these reviews and there is a lot of negative comments.
My experience has been great, yes the delivery is a bit slower but the company is based in China.
I have had tracking information sent to me with each confirmation email to say the cube is on its way.
I had to get in touch with their customer service as my last cube was taking a bit longer and they did in fact email me back, And my 10x10 arrived today.
I. Would recommend this store, the cubes are great and they are cheaper which is nice to save a few £££.
Good fulfilment and prices, free but slow delivery.
As otherwhere noted, this is a Chinese business that ships from mainland China despite the name. My order shipped in about three days and arrived a further week and a half later, was exactly what I paid for (356M GES and bottle of GAN standard lube) and arrived in perfect condition and the only problem with the delivery was after it entered the country and was handed off to the Royal Mail. On top of that, shipping is free and the product prices are great so I'd have no qualms about ordering again as long as I wasn't in a hurry. Can't speak for their after sales service as I've had no need of it. Is that a recommendation? Yh, I think it is.
edit:
Second order (X-MAN Tornado V2 and YJ Zhilong this time) and exactly the same experience. Still recommend.
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