Speedo 

Avoid - do not order direct from this company. Unable to cancel order immediately via a guest check-out. Waited 10mins for customer service to log on, attempted 5 (calls first 3 of which their phone system did not appear to be working, 2 of which kept asking for re-entry of order number), to then be told that the order couldn’t be cancelled because it had now already entered the dispatch system. No complaints procedure - other than I have to create an account and go through the standard call waiting / customer line. Expensive swimwear - shame the customer experience has been done on the cheap. Poor

Bought speedo costume thinking it would last years after 18 months elasticity has gone so can’t wear it anymore. I’ve had a next costume that’s lasted about 20 years. Will not buy speedo ever again poor poor quality

I had a problem with my delivery so I called into customer service. They answered straight away and I spoke with Alice. She was so helpful and resolved the problem with in a minute. She was very accommodating and understood the problem immediately!!

The customer care team I corresponded with at Speedo, Marc and Abbie, were a breath of fresh air in the contemporary landscape of automated/dehumanized customer service. Despite only communicating via typed-messages, Marc responded within 30 minutes to every one of my inquiries and went out of his way to ensure that I had a great experience. Without going into specifics, Marc went out of his way to look into my inquiry, the specific items I ordered, and come up with a solution that I was not entitled to, but that he graciously went through with immediately. I'm grateful for their help, and I will continue my business through Speedo.com over resellers due to their customer-first initiatives. Thanks again Marc and Abbie, hope your help is recognized!

Unterirdische Retourenabwicklung, ich habe per Paypal bezahlt und hoffe jetzt auf den dortigen Käuferschutz.
Größen sind nicht EU sondern UK.
Ewig lange Lieferzeit - Paket sofort wegen den falschen Größen zurück geschickt - ich warte seit 6 Wochen auf mein Geld.
Zeit und Geld lieber für zielführendere Dinge investieren!

I have been messed me around for weeks, they failed to refund my money even though I uploaded proof of postage returning and providing evidence from courier. They will not send me complaints procedure. Totally disappointed, they are totally negligent

Kann mich nur den anderen Bewertungen anschließen.
Habe den Kundendienst kontaktiert, weil ich es eigenartig fand, dass nicht mal eine Bestätigung über den Wareneingang meiner Retour gekommen ist.
Zusätzlich bin ich auf die UK Größeen hereingefallen und keiner der Badeanzüge hat gepasst. Sehr ärgerlich.
Dann jetzt on top darf man seinem Geld hinterherlaufen. Nachdem die Aussage vom Kundendienst kam, dass man die Ware von DE wieder nach UK schickt, bekam ich ein flaues Bauchgefühl. Irgendwas in mir sagte mir , das da was komisch ist und daraufhin habe ich mal recherchiert und bin auf diese katastrophalen Bewertungen gestoßen. Na dann hoffe ich mal, das sich meine 648,-€ noch erstattet bekomme!
Ansonsten werde ich wohl auch einen Anwalt einschalten müssen.

A farce of customer service. Nearly 3 months ago I sent my faulty goggles back to Speedo (at their request). They said their quality control team would assess them. Since then I have been fobbed off with many messages saying things like “my issue is being dealt with” or “we are actively looking into your case” etc.
All I want is either a refund or a replacement pair of goggles to restore my faith in Speedo as a company and its products. It is becoming ridiculous how long this small issue has gone on for.
They seem to be hoping I will just give up.

Irreführende Größenangabe auf der Webseite führte leider zu Fehlkauf- OK hätte vllt vermieden werden können aber: Wenn etwas nicht passt möchte man es umtauschen - nur dies möchte Speedo dem Kunden so schwer wie möglich machen, zB durch Ausfüllen mehrer Formulare plus Eintrag auf einen Webseitenlink, der aber nicht funktioniert und nur Fehlermeldungen produziert, Rücksendung nach UK und Verlustrisiko natürlich beim Kunden ! etc. etc. Ob man irgendwann das Geld aus Brexit-UK bekommt ist sehr fraglich.
Fast zwei Stunden habe ich mit dem Versuch das Teil zurückzuschicken verplämpert. Letztendlich habe ich genervt aufgegeben und verschenke das nicht passende Teil an die Nachbarin - die freut sich wenigstens.

The Lycra on my Speedo was damaged after around 4 years, which is what I expected. But then was shocked to discover Speedo UK does not have a takeback policy. Lycra is known for being extremely hard to recycle and I had understood Speedo was promoting its support of circularity by launching a 1st in the world Lycra takeback policy.
The customer services staff was excellent, but the 1 star is to the corporate team and if the corporate responsibility leader at Speedo UK every reads this - please let's take care of the planet. We need companies to own their share!

Kundenservice der Webseite Speedo kann nicht weiterhelfen da Badeanzug nach kurzer Zeit kaputt geht durch clorwasser ? Obwohl er dafür laut Artikel Beschreibung geeignet sei ?

Trotz erhaltener Rücksendung an den Shop, erstattet Speedo,trotz mehrfacher Aufforderung, nicht das Geld!

I swim in an indoor pool 4 times a week. I wear Speedo Endurance costumes. I rinse after every use. And wash according to the care label. However my latest costume has already perished along the side seams and worse, along the lower back, by the coccyx!
This is the 4th costume out of 8 to have shown fabric malfunction. After getting nowhere with Speedo customer services with my first complaint a couple of years ago (who referred me back to the retailer - too late for a refund or exchange!) I gave up. Clearly I haven’t learnt my lesson as I’ve continued to buy more of their swimsuits in the hopes that I might’ve got one that lasted a decent length of time! And one striped version has. This isn’t good enough.
The other problem is that I have to go up 2 sizes for a decent fit. Their small sizing has been mentioned in a lot in other review sites, eg John Lewis.
This is very disappointing. Reading other reviews on here it seems Speedo customer service teams need further training. If an item is not fit for purpose (disintegrating fabric being one example) then a refund should be given.
I won’t buy another Speedo costume.

Speedo Produkte sind wirklich gut, aber ich habe den Fehler gemacht, online direkt bei Speedo (über die deutsche Website) zu bestellen. Never ever. Die Lieferung dauerte lange, ich war dann nicht da, und sie ging dann zurück. Über all das habe ich Nachweise, und man kann das eigentlich als Unternehmen, das den Paketdienst beauftragt, auch selbst gut nachvollziehen. Ich schreibe seit Wochen Nachrichten, und soll immer die gleichen Dinge hochladen, mal in einer anderen Auflösung, mal alle Produkte handschriftlich selbst auflisten etc. Und das Ganze mit einem Kundendienst, der gefühlt die ganze Zeit die gleiche 'Schallplatte' abspielt, ohne sich substantiell mit dem Anliegen auseinanderzusetzen (gefühlt ein Satzbaustein nach dem anderen). Ich werde weiterhin Speedo-Produkte kaufen, weil mich die Qualität überzeugt, aber nie wieder auf deren Website. Zum Glück habe ich auf Rechnung gekauft, wenn ich nun noch meinem Geld hinterherlaufen müsste, würde ich wirklich direkt meine Bank oder einen Anwalt einschalten.

Ich warte seit Wochen auf mein Geld bzgl. einer Retoure. Es wird ständig behauptet die Ware sei nicht angekommen. Dann werden wiederum Retourenbelege verlangt und Einlieferungsscheine die ich bereits x-fach zugesendet hatte. Man wird komplett verarscht
Letztendlich wurde der Fall nun an einen Anwalt weitergeleitet. Ich hoffe der Laden geht zugrunde.
Ohne Rechtsschutz bitte hier nie wieder bestellen!!!!!!!

Artikel am 02.08. zurückgesendet, sind nachweislich an 06.08. wieder bei Speedo angekommen. Etliche Nachrichten ausgetauscht und ein Telefonat mit dem Kundenservice gehabt, aber ich erhalte keine Rückerstattung, nach nun fast einem Monat!

Ich gebe die Angelegenheit nun an einen Anwalt und kann nur dringend davor warnen, bei diesem Unternehmer etwas zu bestellen!

I have only just seen all the other one start reviews here for exactly the same issue. I ordered two items, neither fit so I returned them immediately via InPost and the tracking information shows they were delivered in a day or two, so I know they have it. It is now approaching three weeks and I have still not received a refund, and I keep getting the same request to wait 14 days as they have not received my return. I won't be buying from here again.

Bought two pairs of goggles and a swimsuit online, not suitable so made return online. Took to post office and QR code doesn’t work, called customer service and told many customers had same issue, resend new link to me finally made return on 27th, Nothing received after 3 weeks, called customer services again was told didn’t receive the return despite the tracking shows it was delivered on 1st Aug, they want me to email tracking info to them but I have to sign up for an account in order to send them any email! Tried many times to sign up, website didn’t work! Called customer service again, he tried to manually sign up account for me, didn’t work either, their system had problems! Then he manually raised enquiry to the warehouse to locate the parcel, took 1-2 working days, time passed, received nothing, called customer service again, told same thing, wait another 1-2working days, said there was nothing they could do!!!! It’s unbelievable and unacceptable, worst company ever to deal with, still waiting for any information on my refund! Don’t ever get close to this company!!!

Just a suggestion. Never buy on Speedo.
I’ve returned an item after trying it once and after the Customer Service approved the return - and then magically the reimbursement was rejected.

Result: money stolen and item in Speedo’s hands! Never again

When 88% of reviews are negative at one star I question the value of sharing me experience. My competition swimsuit was manufactured four years before being sold as "New" buying directly from Speedo. The seam on one side failed and they will not replace because it is out of warranty. Elastic and fabric degrade over time, they should own that fact and change the warranty if you are selling me a four year old suit as new. Shame on you Speedo, I have been swimming and buying Speedo for 55 years. I will be changing brands now due to the lack of being an honest, ethical and transparent.