Bait and switch!
I ordered two shirts from this company and like many other people that have written, the advertisement looked really great. I was excited to get my shirts. It did take forever to get them and the package they were in said Jamaica, New York. I just assumed it was a company in New York City area, but like many other customers that have written reviews, this company is straight out of China! That isn’t always a bad thing since I have gotten things that are pretty decent from China. But this company Spencer clothing.com is every bit of sly and misleading. They stay right between the lines of legal but they are completely unethical! The shirts I ordered were horribly tailored. They did not fit me even closely. The customer service reps are constantly changing. I think I’m dealing with one and then another answers as if they are picking up the conversation from the last representative. I told them I would like to return them and get my money back and possibly pick something out from their website at a different time. They basically told me it would be so expensive to ship them back since I would have to send them directly to their facility in China! That is where the deception and absolutely horrible business practice is occurring. It is my own fault for not reading the fine print on return policy but what kind of rotten people are running this company? At this point they have offered me offers to ship something of equal or lesser value and I would just cover the shipping or send me something else discounted. I told them I just want my money back, but I agree with what many people are saying. They NEVER intend on returning your money!! I am probably just going to have to take the loss because I can tell that they will just do whatever they can to wear me down. I get emails sometimes 10 o’clock at night so I know that they are overseas fielding my complaints. Not that they even give a shit whether I buy anything from them or not ever again, but I can tell you, that I would wear nothing but a pair of underwear, before I would ever purchase anything from those rotten scoundrels again! Hopefully enough people read these reviews, so this company goes back to the hell hole they crawled out of! And of course, I will get a generic response of how sorry they are for my experience and the link to their customer service, which will just get me back into the Chinese Maze of Never ending Mirrors!!