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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... Ver más

Valorada con 5 estrellas sobre 5

Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... Ver más

Valorada con 5 estrellas sobre 5

I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... Ver más

Valorada con 2 estrellas sobre 5

You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... Ver más

Información sobre la empresa

  1. Servicio de entrega de comestibles
  2. también en la categoría
  3. Tienda de alimentos

Escrito por la empresa

The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

181 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

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2,9

Todas las opiniones

(181)

1 opinión en los últimos 12 meses

Escribir una opinión
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Valorada con 3 estrellas sobre 5

Improved but still further to go…

Food tasted decent, good variety (much better with the branded suppliers) but overpriced for the quantity. Delivery is fast and food well packaged to keep cold/frozen.

1 de abril de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Thank you, please do let us know how we can improve our service going forwards. We appreciate your continued support.

Valorada con 5 estrellas sobre 5

I have been ordering from spiceeupp for…

I have been ordering from spiceeupp for a while now and they are the best, i always get my deliveries on time and they always have what i need. Great company!

28 de marzo de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Thank you so much! We really do appreciate your support and your kind words for us.

Valorada con 1 estrellas sobre 5

the entire batch was bad

the entire batch was bad. they were all brown and none of them were sweet. 3 were spoilt so i couldn’t eat it.

27 de marzo de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Hi Chidera, please do contact us in future if you are not satisfied with a product you receive. This way we can find a solution and either refund you for this or send a replacement with better quality products. Please could you also clarify what product you are insinuating.

Valorada con 5 estrellas sobre 5

Effective and efficient

Delivery was efficient. Items ordered were okay. Excellent customer service.

27 de marzo de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Thank you for your kind words.

Valorada con 5 estrellas sobre 5

Great service

Quick delivery service outside to the Channel Islands, prompt and professional response to my follow up email. Great service 👍🏽

26 de marzo de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Thank you so much, we hope you order again soon!

Valorada con 2 estrellas sobre 5

The contents where smaller than…

The contents where smaller than advertised

1 de marzo de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

We are so sorry to hear this, please send an email to chris@spiceeupp.co.uk to let us know what products were smaller than advertised. We never try to mislead our customers and always ensure that the products sold are as advertised online.

Valorada con 1 estrellas sobre 5

Paid for next day delivery

Paid for next day delivery, 1 week later still not here, was told they are out of stock, fresh stock will be here next week, was offered a refund, but I still want my order, they said they will sort something out for me for the mess about, in which case my review may change, but for now you get 1 star

2 de marzo de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Hi there, we are sorry to hear this delay. We had some available but wanted to send out fresh stock for yourself. We hope that the product sent out to you made up for this delay and we hope to see you order from us again soon. The £2 refund has also been issued and should be back in your account within 5 working days.

Valorada con 5 estrellas sobre 5

There was an issue with delivery and…

There was an issue with delivery and the Spiceeupp crew were really kind and proactive in resolving it. Thank you so so much for the great experience

23 de febrero de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Thank you for your great review, we try our best to help as much as we can with every order. We look forward to you ordering from us again soon!

Valorada con 5 estrellas sobre 5

Fresh products

5 star because customers service was great and helpful. Received everything I ordered in good condition even though it was a day late which it was disappointing with but they turned it around by calling me and assuring me I would receive my things.

28 de febrero de 2023
Valorada con 3 estrellas sobre 5

Good products but not really happy…

Good products but not really happy because i was not updated regarding my order being shipped until i sent an email for update. I will patronise them again

17 de enero de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

We are very sorry to hear this, we will look to improve this in future but we always ensure to ship our standard delivery orders within 2-3 working days.

Valorada con 3 estrellas sobre 5

Good customer service 👍🏽

I was kept updated on my delivery and items were adequate sizes. A suggestion for next orders, please separate frozen items from dry products to avoid cross contamination. Thanks

5 de enero de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Thank you for your kind words, they are greatly appreciated. We are sorry to hear this, we always ensure that our frozen goods are sealed in bags as well as contained in suitable freezer bags. This is something we try our very best to avoid with our orders.

Valorada con 2 estrellas sobre 5

Spoilt and wrong delivery

It seems like they send to online shoppers the old stock or wrong items when they just want to get rid of it.
I bought just after new years and they sent me items I didn't ask for and also few spoilt items.

6 de enero de 2023
Logotipo de Spiceeupp

Respuesta de Spiceeupp

Hi Onose, we are very sorry to hear of your bad experience shopping with us. We would like to advise that you give us a call regarding any issues with an online order, so that this can be rectified appropriately. We were extremely busy over the Christmas period, however we understand this is no excuse for a drop in our quality of service, nor the quality of products sent. Please feel free to email us at info@spiceeupp.co.uk and we will be happy to rectify your order.

Valorada con 1 estrellas sobre 5

Never again…

Currently in the process of requesting a refund from my credit card company as every single item arrived rotten, mashed up, in bad packaging and with blood from the meat all over the rest of the food, which meant it could not be consumed. This is the second experience I have had in 6 months and have had a lack of response from the company.

5 de enero de 2023

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