Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It's been three days since I put in for a withdrawal customer support said I can only withdrawal once a week?! Then when I said in the withdrawal rules it said five times a week he just said the team... Ver más

Valorada con 5 estrellas sobre 5

I Love Spinfinity Casino, you really don't need to change anything. Customer Support is amazing, everyone one chat is very sweet when addressing account stuff. I would highly recommend Spinfinity C... Ver más

Valorada con 5 estrellas sobre 5

My experiences is always great I love this casino not only spinfinity but all of the sisters! Cherry jackpot,slotsninja,casino max slotsrooms roaring they are all the best! Hostess are friendly and ho... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Scam scam I won a hundred dollars I cashed it out they charged my card for a hundred same as the other apps in this family they stole thousands from me help watch out scam scam scam

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

45 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

$10,390 Confiscation

I had my documents verified and received a phone call verification from the Spinfinity Casino group, including Roaring 21, CasinoMax, Slotsninja, etc. I managed to win $10,390 while depositing around $100 using one of the ongoing bonuses in the cashier.

However, they confiscated my winnings and sent me this email:

Dear Maximilian,

We're sorry, but your BTC payout request of $ 4,000.00 for Account ID maxfiller346226246045 has been declined.

Transaction ID: 3126186

Reason for payout rejection:

Breach of General T&C's - Fraud/Collusion with others - Winnings removed and accounts Banned;

I did not commit any fraud, I was a verified client there

4 de marzo de 2025
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Maximilian,

Management is currently reviewing your concerns. We are also aware that you have also shared your review on third-party platforms.

For any further updates or discussions regarding this matter, we kindly ask you to refer back to those platforms.

Thanks

Valorada con 5 estrellas sobre 5

So I had to delete my last review

So I had to delete my last review. They actually do pay. I got my payment today and customer service been great all the way threw the process even helped me with Bitcoin

26 de febrero de 2025
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hey Amber!

Thank you for updating your review! Congratulations on your winnings and we are happy to hear that our Casino Hosts were able to assist you throughout the process. Your feedback means a lot to us.

Valorada con 1 estrellas sobre 5

I cut my hand real bad trying to open…

I cut my hand real bad trying to open the wind spinner.

26 de diciembre de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hey Sue!

I am sorry to hear about your hand, this Trustpilot page is for Spinfinity Casino however

Feel free to check us out at https://spinfinity.casino/

Valorada con 1 estrellas sobre 5

Feel cheated and lied to ..…

What a joke they are a scam they say they verified u by getting your deposit your ID socials ect # and froqdnt n back of your credit card with no intension on paying you wat casino doesn't have cashiers on weekend then come Monday withdrawal day and the cashier's sight is not working n all I get from support is if we get it fixed or wen it comes back up maybe it will pay you this is wrong I feel cheated n lied to then they won't give anything to compensate they jus say keep playing your balance is high still but you can only cash out at 300 n then you loose restt of your earnings

14 de octubre de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hey Angela,

Thank you for your feedback, I am sorry to hear about your experience with us and the delay in your withdrawal.

With regards to the verification: Before any withdrawal request can be processed the customer is required to make at least one successful deposit and present their identification documents

Our systems are currently undergoing updates, which I do apologize for, this has caused delays for all our players waiting to cash out, but we are trying to get this up and running ASAP and as soon as it is, you will be in receipt of your well earned winnings!

Valorada con 5 estrellas sobre 5

Love spinfinity

Love spinfinity, quick response from team members and fast payouts!

9 de febrero de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Thank you for your kind words Chad!

Valorada con 5 estrellas sobre 5

Spinfinity offers an enjoyable experience

Spinfinity offers an enjoyable experience. If you have a problem, it will be resolved by the hosts who are pleasant, professional and responsive. This cannot be said for most other sites I have visited… in some cases I am still waiting for a response. Most of all, winning is fun because you can count on being paid on schedule.

23 de febrero de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

hank you for your kind words! 😊 I am really glad to read about your experience with us

Valorada con 4 estrellas sobre 5

Love the casino would like more free…

Love the casino would like more free spins.

19 de enero de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Jeb, thank you for your feedback! We really do appreciate it.

We have some free spins arriving tomorrow (31st Jan) so be sure to check those out and of course feel free to come on to live chat as our Casino Hosts will always be happy to review your account and see if there is anything that has been missed

Valorada con 5 estrellas sobre 5

I love spinfinity casino

I love spinfinity casino! They always have monthly new games and even give free spins as well! Withdraw is super easy and fast. The blue rewards card is definitely why I choose to use spinfinity casino!

19 de enero de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hey Kyle! Thank you for your kind words! 😊

Speaking of free spins, We have some arriving tomorrow (31st Jan) so be sure to check those out!

Valorada con 4 estrellas sobre 5

Awesome support response time

Awesome support response time, slow cash out. Takes too long

19 de enero de 2024
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Kayla, thank you for your feedback! I am sorry to hear about your experience with a slow cash out - We do advise all pay out requests can take up to 3 business days to be approved.

If you would wish to leave your account details below I would be more than happy to look over the account and see why or where these delays have taken place for you

Valorada con 1 estrellas sobre 5

This site is nothing but a scam ..it's…

This site is nothing but a scam ..it's comical when they try to justify that they don't manipulate the games...yeah right. .believe everything you're told on the internet...BAAHAAHAAHAAHAA.. WHAT A JOKE.

20 de diciembre de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi El, I hope you are well,

I can assure you we do not manipulate the games as that would be unethical and also illegal

Fair Gaming is of paramount importance at Spinfinity. We are fully licensed and our games undergo intensive testing on a regular basis. Spinfinity utilises Real Time Gaming (RTG) software, one of the leading providers in iGaming market.

To assure the integrity of our games, a certified Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's a spin of wheel, a roll of a dice or a hand of cards, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running tens of millions of games and examining their results.

Our games are also independently tested monthly by TST (Technical Systems Testing) - an internationally recognized body that carries out independent tests to ensure the fairness and accuracy of casino games.

Valorada con 1 estrellas sobre 5

$4390 Spinfinity don't pay

USER : Pardan88
They owe me in Spinfinity casino - $4390
and in Cherryjackpot casino big win - $50415
Unfortunately I'm not able to receive my win from both casinos for the past 4 months.
They asked me for extra documents, after my account was already verified, which include a video of myself which I sent them. On Aug 2nd 2023 they sent me an email that the 3rd party ( game provider) investigating my win but since then all they did is to close my account. I submitted a complaint at casinoguru and they reopened my account. Unfortunately, Im still not being paid with my winnings on both casinos

28 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

deposited around $2k over the past few…

deposited around $2k over the past few days. It's very clear that big wins and payouts don't happen until you have spent just about every dollar. then it goes back to massive amounts of empty spins. Save your time and Money and stay away from Spinfinity.

29 de noviembre de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi New,

I hope you are well

I am sorry to hear about your experience with us, would you be able to provide your casino username and I will be more than happy to review the account and see if there is anything we can add to get you on to a winning streak

Valorada con 1 estrellas sobre 5

I want to five a 5 stat review because…

I want to five a 5 stat review because everything was great until proof of address. I had gotten a NDB of 40 and I met the play thru requirements. Then I went to cashout the 200 that was allowed for that specific bonus. I was then told to verify my identity. Which I expected and had no issues with providing the proper documents ect. Well I've now sent in 4 different proof of addresses and they keep giving me the run around on it Stating that I need one that's current and not outdated which I've provided. Then I was told it was an acceptable document then the 2 business days needed for approval go by and as soon as I'm supposed to receive my payout I get an email saying that my proof of address is not current and over 3 months old which is false its dated in the last 30 days

11 de octubre de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Derek, thank you for your feedback and I am sorry to hear about your verification issues - was this issue resolved? If you wish to reply in the comments I will be more than happy to look over the account if it has not been

Valorada con 1 estrellas sobre 5

Terrible casino when it comes to…

Terrible casino when it comes to payout. They use the most stalling tactics that I have ever experienced with any casino😡😡

11 de octubre de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Tony, thank you for your feedback and I am sorry to hear you have not had the greatest experience with us.

Would you be able to provide your username below and I will review the account and see what has happened with regards to your pay out

Valorada con 1 estrellas sobre 5

Terrible site to win money

Terrible site to win money. There withdrawal process is slow as hell. I question the positive reviews on here. I'd avoid this casino if I were you. Slots rarely payout and when they do they drag their feet like no other casino I've ever seen. Terrible experience.

1 de octubre de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Jon,

Thank you for your feedback, we appreciate any kind good or bad.

Our withdrawal process is that all winnings will be sent and approved within 3 business days once the account has been verified.

If you would wish to send over your account username I would be more than happy to review the account and see why your withdrawal was delayed

Valorada con 1 estrellas sobre 5

Scam casino site

I used a $40 bonus to try out the casino and ended up winning over $2500 however I am not able to cash out any of it. They say you can cash out $200 but you have to make a deposit first and before you do that it says your playable balance has to be below $1. So basically I just won $2500 for the casino. Scam!!!

10 de agosto de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Amber,

Thank you for your feedback! I am sorry to hear about your experience with us.

I am afraid there is a maximum cash out limit on all non-deposit bonus offers. Any bonus claimed prior the first deposit or free spin offers will be subject to a $200 max cash out restriction and once you have cashed out you do need to verify your account, as per the know your customer legislation we follow.

With regards to your playable balance needs to be below $1, this just means that you request your winnings so they are in a 'pending state' and your active balance is then below $1, allowing you to make that deposit

Valorada con 1 estrellas sobre 5

BEWARE 👎🏼I used to love playing at this casino…

I used to love playing at this casino and sister sites, but seems like the more I deposited over time, the less I got in return. Also upon reviewing some Blackjack play history, I’ve come to find out that they short paid me. I reached out to support via chat, submitted screenshots of the underpaid hands and addresses the issue, only to have the chat agent, Jon, tell me oh everything looks fine to me.
The screenshots I sent show a $300 bet and they only paid me $100 on it instead of $300, and Jon tells me he sees nothing wrong? Another one had I had a blackjack with a $200 bet and only got even money instead of 3:1 per game rules. Lastly I had a push with a $300 bet and instead of pushing my bet, they took $100. Now that’s $400 they shorted/took from me, and to have Jon tell me everything looks fine to him, is a lot concerning.
I will change the review once this gets resolved.

I provided user name, no one looked into this for me and no resolution has been provided to date. They Just kept my monies.
username is prokpeter

26 de julio de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Hi Peter,

We have sent you an email regarding the matter.

Thank you

Valorada con 4 estrellas sobre 5

Good and kinda fair.

My experience with this casino is usually outstanding, but recently i have discovered that the emails are misleading as far as free spins are concerned. It says must have made a 35$ deposit in last 30 days, What id doesn’t say is that said deposit must not be paired with any type of deposit bonus or spins. It’s misleading, in my book , misleading , is dishonest! But , i do love the customer service that is available, They go above and beyond.

25 de junio de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Thank you for your words Shane! Leave this with me and I will forward this to our marketing team and see if we can get a change on the emails so it is much clearer for players to see

Valorada con 5 estrellas sobre 5

Thumbs up

Been playing on here for a while now, and probably my favorite online casino. They are legit and customer service and quick to respond.

25 de junio de 2023
Opinión espontánea
Logotipo de Spinfinity

Respuesta de Spinfinity

Awesome to hear CJ! We hope you have a great day

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