Spinsup Opiniones 

Respuesta de Spinsup

10 oct 2024

Liebe FlotteSchnecke,

vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Sie ein tolles Erlebnis in unserem Casino hatten. Ihre Empfehlung bedeutet uns sehr viel! Wenn Sie in Zukunft Vorschläge oder Feedback haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir freuen uns darauf, Sie bald wieder zu sehen! 🎉

Mit freundlichen Grüßen,
Das SpinsUp-Team

Respuesta de Spinsup

9 oct 2024

Lieber Siba,

vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht so lohnend war, wie Sie gehofft hatten. Da Gewinne aufgrund der Natur von Glücksspielen unvorhersehbar sein können, verstehen wir, wie frustrierend es sein kann, wenn die Ergebnisse nicht den Erwartungen entsprechen.

Wir sind stets bemüht, allen Spielern eine faire und angenehme Erfahrung zu bieten. Wenn Sie Hilfe benötigen, kontaktieren Sie uns bitte unter vip@spinsup.com.

Wir danken Ihnen für Ihre Zeit und hoffen, dass wir Ihnen in Zukunft ein besseres Erlebnis bieten können.

Mit freundlichen Grüßen,
Das SpinsUp Team

Respuesta de Spinsup

30 sept 2024

Lieber Manu,

Vielen Dank, dass Sie uns Ihre Rückmeldung zukommen lassen!

Es tut uns leid zu hören, dass Sie solche Erfahrungen gemacht haben. Anliegen wie Spielabstürze und Probleme mit dem Support nehmen wir sehr ernst und arbeiten kontinuierlich daran, unsere Plattform zu verbessern. Sollten Sie offen dafür sein, bitten wir Sie, sich direkt an unser Support-Team unter vip@spinsup.com zu wenden, damit wir Ihnen bei der Lösung der aufgetretenen Probleme helfen können. Ihr Feedback ist uns wichtig, und wir sind hier, um zu unterstützen.

Mit freundlichen Grüßen,
Ihr SpinsUp-Team

Respuesta de Spinsup

30 sept 2024

Lieber Todor,

Vielen Dank, dass Sie Ihr Feedback mit uns teilen!

Nach Überprüfung Ihres Kontos stellen wir fest, dass Ihre letzte Auszahlungsanfrage über 25 EUR abgelehnt wurde, da gemäß unseren Allgemeinen Geschäftsbedingungen Einzahlungen ohne Bonus (oder wenn der Bonus storniert wurde) mindestens dreimal umgesetzt werden müssen, bevor eine Auszahlung möglich ist.

Zusätzlich mussten wir den üblichen Verifizierungsprozess Ihres Kontos abschließen. Bitte beachten Sie, dass die Verifizierung ein gängiges Verfahren in allen Casinos ist. Sobald dieser abgeschlossen ist, sollten zukünftige Auszahlungen schnell und reibungslos ablaufen.

Falls Sie Unterstützung bei der Verifizierung Ihres Kontos benötigen oder weitere Fragen haben, zögern Sie nicht, uns zu kontaktieren. Wir sind gerne für Sie da!

Wir freuen uns darauf, dies für Sie zu klären.

Mit freundlichen Grüßen,
Ihr SpinsUp-Team

Respuesta de Spinsup

11 sept 2024

Dear Jen,

Thank you so much for your incredible review! We're absolutely thrilled to hear that your experience with us has been so positive and that we could exceed your expectations in every way.

If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.

Thank you once again for your wonderful feedback, and we look forward to continuing to provide you with a fantastic gaming experience!

Sincerely,
The SpinsUp Team

Respuesta de Spinsup

11 sept 2024

Dear Sean,

Thank you for your feedback!

We take your concerns very seriously and are committed to providing a safe and secure experience for all our customers. We prioritize the security of our players' personal and financial information. If you have encountered any issues or have any concerns, we would appreciate the opportunity to address them directly. Please reach out to us at vip@spinsup.com so we can investigate and assist you further.

Best regards,
The SpinsUp Team

Respuesta de Spinsup

22 ago 2024

Dear Consumer,

Thank you for your feedback. We understand your frustration regarding the inability to reactivate a bonus once it has been started. While we strive to provide the best possible experience, some limitations are in place to ensure fairness and consistency for all players.

We’re constantly working to improve our platform, and your input is valuable. If you have any further concerns or suggestions, please don’t hesitate to reach out to us. We’re here to help and appreciate your understanding.

Best regards,
The SpinsUp Team

Respuesta de Spinsup

20 ago 2024

Hello there,

Thank you for your feedback. We're very sorry to hear about the issues you've encountered with your withdrawal, and we understand how frustrating this situation must be for you.

Please be assured that we take your concerns very seriously. Our goal is to provide a secure and fair gaming environment for all our players, and we apologize if your experience did not reflect that.

The issues you mentioned regarding the payment methods are not typical, and we would like to investigate this further to find a solution for you. Our support team is here to help, and we encourage you to contact us directly on vip@spinsup.com so that we can resolve this issue as quickly as possible.

We sincerely apologize for the inconvenience and any frustration this has caused. We value your business and hope to rectify this situation to your satisfaction.

Thank you for bringing this to our attention, and we are committed to resolving this matter promptly.

Best regards,
The SpinsUp Team

Respuesta de Spinsup

Actualizada el 10 ene 2025

Hi Martin,

Thank you for your feedback.

We are dedicated to ensuring the best possible experience for our customers and are excited to keep delivering on our promise. Wishing you all the best for the future!

Warmest regards,

The SpinsUp Team

Respuesta de Spinsup

14 ago 2024

Hello Thanh,

Thank you for your feedback!

Please keep in mind that when you are playing with a free spins bonus, there is a maximum win amount as per our Bonus Terms & Conditions.

I would like to advise you to check it here on our website: https://www.spinsup.com/bonus-terms-and-conditions

In order for us to check your case in more details, please do not hesitate to contact us at vip@spinsup.com and we will do our best to assist you accordingly!

Best regards,
The SpinsUp Team

Respuesta de Spinsup

22 ago 2024

Dear Gothic_Academia,

Thank you for sharing your thoughts. We’re sorry to hear that you’ve had concerns about the RTP (Return to Player) at our casino.

While RTP represents the theoretical long-term return on a game, it’s important to remember that outcomes are random, and winning is absolutely possible. Many of our players have enjoyed significant wins, and we’re committed to providing a fair and transparent gaming experience.

If you have any specific concerns or would like us to review your experience, please don’t hesitate to reach out at vip@spinsup.com. We’d love the opportunity to assist you and demonstrate that winning is very much achievable with us.

Thank you for your feedback, and we hope to improve your experience in the future.

Best regards,
The SpinsUp Team

Respuesta de Spinsup

22 ago 2024

Lieber Bommel,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie unzufrieden sind. Ich möchte Ihnen versichern, dass wir großen Wert auf Fairness und Transparenz legen. Alle Auszahlungen werden gemäß unseren AGBs durchgeführt.

Sollten Sie Probleme mit einer Auszahlung gehabt haben, wenden Sie sich bitte an uns unter vip@spinsup.com. Wir werden uns umgehend darum kümmern. Ihr Vertrauen ist uns wichtig, und wir sind gerne für Sie da.

Herzliche Grüße,
Ihr SpinsUp Team

Respuesta de Spinsup

22 ago 2024

Lieber B Fantastic,

Vielen Dank, dass Sie Ihre Gedanken mit uns geteilt haben. Es tut uns leid zu hören, dass Sie sich so fühlen. Ich möchte Ihnen versichern, dass alle unsere Spiele darauf ausgelegt sind, fair und mit Integrität zu arbeiten und regelmäßig geprüft werden, um den Branchenstandards zu entsprechen.

Wir verstehen, wie frustrierend es sein kann, wenn das Glück nicht auf Ihrer Seite ist. Ihre Erfahrung ist uns wichtig, und wir würden uns freuen, wenn wir Ihre spezifischen Anliegen genauer prüfen könnten. Bitte zögern Sie nicht, unser Support-Team zu kontaktieren – wir werden unser Bestes tun, um Ihnen zu helfen.

Mit freundlichen Grüßen,
Ihr SpinsUp Team

Respuesta de Spinsup

22 ago 2024

Dear djs,

Thank you for sharing your feedback with us. We understand that it can be discouraging when it feels like you're losing quickly, but It's important to remember that gambling is inherently unpredictable, and sometimes losses can occur in streaks.

While it's natural to want to win, it's also important to approach gambling as a form of entertainment, where both wins and losses are part of the experience. We would like to assure you that the chances of winning at our casino are fair, and many customers win every day.

All our games operate on a random number generator (RNG) system to ensure complete randomness and fairness. This system is carefully maintained and regularly reviewed to uphold industry standards and ensure every player has a fair chance of winning.

We take claims of unfair practices very seriously and are committed to maintaining transparency and trust with our players. If you have any specific concerns or would like more information on how our games work, please feel free to reach out to us.

Thank you for your understanding and for giving us the opportunity to address your concerns.

Sincerely,
The SpinsUp Team

Respuesta de Spinsup

22 ago 2024

Hello Burning_Under,

Thank you for taking the time to share your detailed feedback. I’m sorry to hear that your experience with our casino didn’t meet your expectations. We genuinely value your input, as it helps us improve our services.

Our Live chat is open 24/7. Sometimes there might be a slight delay in accepting your chat as the agents might not be able to pick up the chat immediately due to many ongoing chats. However, we would like to assure you that we are doing our best to assist accordingly as fast as possible.

As for the withdrawals, we understand that waiting can be a bit frustrating. To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.

If you would like to set limits to your account, you can always contact us via Live chat or email and we will make sure to assist you as fast as possible.

We apologize for any inconvenience you’ve experienced and appreciate your feedback. If there’s anything specific we can do to address your concerns or assist you further, please don’t hesitate to reach out to us.

Thank you for bringing these issues to our attention. We’re committed to making improvements and providing a better experience for all our players.

Best regards,
The SpinsUp Team

Respuesta de Spinsup

11 sept 2024

Hello Jonas,

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered. We take all feedback very seriously and want to address your concerns directly.

Regarding your withdrawals, we understand how frustrating it must be to have them repeatedly rejected. Please know that we have strict protocols in place to ensure the security and fairness of all transactions. We have checked and you were informed via email about the rejection reasons - the withdrawal amount need to be equal or less than the limits as per our Terms and Conditions.

However, as we see you withdrew great amounts successfully with us, congratulations! 😊

In case you need any assistance, please do not hesitate to contact us!

Best regards,
The SpinsUp Team

Respuesta de Spinsup

30 jul 2024

Hello Rolli,

Thank you for taking the time to share your feedback with us.

We understand that waiting for your withdrawal can be frustrating, however, we always aim to process withdrawals within 72 hours (ideally faster but it can depend on our team's capacity).

Our withdrawal process involves several important steps, including identity verification and payment processing to ensure the security and accuracy of each transaction.

Please also note that once we release the funds, it is over to the payment provider to process and international transactions may take a bit longer.

If you have any further concerns or need assistance, please do not hesitate to contact us at vip@spinsup.com. We are here to help.

Best regards,
The SpinsUp Team

Respuesta de Spinsup

Actualizada el 10 ene 2025

Dear Fart Ya,

We are sorry to hear about your recent experience and understand your frustration. While we do not accept multiple accounts, we are always willing to find a resolution and ensure you have a positive experience with us.

Could you please send your account details to vip@spinsup.com so we can contact you directly and investigate this matter further? We are committed to resolving this issue and clarifying the situation.

Thank you for bringing this to our attention.

Best regards,
The SpinsUp Team