SpiritSmith - Personalised Gifts Opiniones 

227
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Apparently the gift I sent was beautiful & much appreciated. I was very impressed by the quick response I got from the company when I had to make an important amendment to the delivery address. There... Ver más

Valorada con 5 estrellas sobre 5

SpiritSmith excelled in providing the right gifts with a smile. I had two needs - to thank a hospital ward for my wife's treatment and to thank a close old friend who gave me a break when I most neede... Ver más

Valorada con 5 estrellas sobre 5

The gift was delivered quickly and my friend really appreciated it. There was a slight mistake with what was originally delivered but it was sorted out quickly after an email.

Valorada con 5 estrellas sobre 5

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... Ver más

Información sobre la empresa

  1. Monopolio de venta minorista de bebidas alcohólicas
  2. Tienda de bebidas alcohólicas

Escrito por la empresa

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(227)

32 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic customer service and great…

Fantastic customer service and great products. Quickest delivery I've ever experienced, ordered Friday afternoon and received Saturday morning. Well packaged, been over the moon with both of my orders and wouldn't hesitate to use Spiritsmith again.

1 de junio de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Jay, thank you so much for taking the time to leave us a review. We read everyone of our reviews aloud and our very hardworking team will get such a boost to know you've loved your gift. Thanks again for choosing SpiritSmith

Valorada con 5 estrellas sobre 5

professional thoughtful products and service

I got the customisable gift for a friend. the selection on offer is small but really well thought out and clearly well curated. the customer service was also incredibly professional. They needed to get in touch with me for some admin reasons, and went as far as to google how to pronounce my name correctly! I mean if you are that thoughtful on an admin call just imagine how much thought you have put into your product?!

15 de mayo de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

We can not thank you enough for this gorgeous review Einat. We have just read it out loud to the team here. Smiles are wide and beaming. Thank you so much for taking the time to provide your feedback. It makes such a huge difference to our growing company.

Valorada con 5 estrellas sobre 5

Highly recommended A ++++

The best gift product I have come across.
Personalisation is amazing, products are amazing and the team are incredible.
As ex- British Airways crew, it’s refreshing to get such good customer service, these days it doesn’t exist in most places ! Highly recommended

19 de mayo de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Oh Luke, you made our day when you visited SpiritSmith last week. You were the best start to our weekend. We hope Pinky loved her gift as much as we loved building it for her.

Valorada con 5 estrellas sobre 5

Fabulous gift

From the start, the Spiritsmith web site was easy to navigate. Hamper ordered and arrived on time, as advised via the ordering process. I didn’t open the hamper as it was a gift, but the recipient was absolutely delighted! Would I use Spiritsmith again? Totally!

14 de mayo de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Helen, thank you so much for this lovely review. To hear your recipient was delighted is music to our ears and what we aim to achieve for every gift recipient. Thank you also for taking to leave us feedback, it is always welcome and always heard. The SpiritSmith Team

Valorada con 5 estrellas sobre 5

I ordered a hamper for my daughter in…

I ordered a hamper for my daughter in laws birthday & she absolutely loved it .
Would buy again

9 de mayo de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Jayne, thank you so much for taking the time out of your day to leave us this review. All reviews are read aloud to our small team and they are a great morale booster.

Valorada con 5 estrellas sobre 5

Beautiful pink gin hamper

Ordered the pink gin hamper for my granddaughters 18th birthday when i opened it I was lost for words It is absolutely gorgeous 💯 perfect, I know my granddaughter will absolutely love it, also delivered before delivery date which gave me more time to admire it 😊

9 de mayo de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Tina, I'm not sure you'll ever realise how amazing it is for us to read reviews like this. We take so much pride in our gifts and we are just thrilled when they are enjoyed so much. Thank you for taking the time out of your day to feedback to us, you have made our day!

Valorada con 5 estrellas sobre 5

Beautiful packaging and The Inscription…

Beautiful packaging and The Inscription on The Box saying Happy Birthday was perfect
Great Gift of Morgan’s Rum and small gifts

3 de mayo de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Paula, thank you so much for your review. Customer's taking the time out of their day to give us feedback is such a compliment and we are absolutely thrilled you enjoyed your gift.

Valorada con 5 estrellas sobre 5

Received a beautiful hamper for my…

Received a beautiful hamper for my birthday. Looking forward to tucking into it!

4 de mayo de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Athena, we are thrilled that you enjoyed your gift. Thank you so much for taking time to leave us a review. And please tell all your lovely friends about our small business ;)

Valorada con 5 estrellas sobre 5

The product was perfect gift and was…

The product was perfect gift and was parcelled well

28 de abril de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Suzanne, thank you so much for taking the time to leave us a review. You are our 100th reviewer, so that is an extra special milestone for us too. You've made our day :)

Valorada con 5 estrellas sobre 5

Sorted in the end

Well, the product I was after looked ideal and the website even had an option to pick a date to delver which was great as saved me having to come back at a later date. However to my dismay this wasn’t factored in and I got notification that it would be delivered in a day or 2 instead of the 12 days or so I wanted it delivered in. I emailed the customer service team and Philippa sorted it v quickly in cancelling the delivery and ringing me with an explanation. She then also made sure it got moved each day so that it will be delivered on the desired day. It was nearly a mess up and issues with websites happen but the way it was dealt with is the important thing and Philippa was worth the 5 stars.

24 de abril de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Philippa will be thrilled to read this review :) David, we were so sorry to have missed your delivery day request. So glad that we got it sorted for you and that it will arrive now just when you needed it to. Thanks for taking the time to leave us a review and for the feedback on our customer service.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Extremely delighted with the product I purchased for a birthday present, great quality.

24 de abril de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Thank you for your review Lesley. We love to hear from our customers and we are delighted you were delighted with your gift. Music to our ears here at SpiritSmith HQ

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service , even got a few extras as there were a few problems with my order
Quickly rectified and great customer service

24 de abril de 2023
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Respuesta de SpiritSmith - Personalised Gifts

So happy you liked your gift Mair. It was great of you to highlight our site error and so glad that we could get the order placed for you. Thanks for being such an amazing customer and for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

I ordered a personalised gift set for a…

I ordered a personalised gift set for a good friend’s 60th birthday gift on behalf of a group of friends.
Not only did I receive a response to email sent during the Easter bank holidays, a personal call from Joanna to ensure my order was just as I would like it to be. The gift was well received and the attention to detail throughout has been excellent. I highly recommend this company.
Thank you SpiritSmith, my friends and I will definately be using your company in the future.

5 de abril de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Thank you Laura for such a lovely review. I'm so glad you enjoyed our customer service and Joanna will be thrilled to get a personal mention. These reviews make such a difference and you've made our day :)

Valorada con 5 estrellas sobre 5

Fantastic customer service and a…

Fantastic customer service and a fantastic product!

After encountering a problem on the Spiritsmith website I contacted them via email, they were so grateful that I had brought it to their attention (as they were unaware until that point) and fulfilled my order for me via email/PayPal instead and even included a couple of extras to say thank you.

I was so impressed when the product arrived, it was so beautifully presented, I will be proud to give this gift.

I would definitely use this company again and wish more companies offered this level of customer service. Well done and thank you!

19 de abril de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Natasha, what a fabulous customer you are! Thank you for taking the time to leave us such a detailed review. We can't thank you enough, from all at SpiritSmith

Valorada con 5 estrellas sobre 5

What a fabulous personalised gift.This…

What a fabulous personalised gift.This item was truly spectacular, beautifully presented. Really impressed with customer service and personal experience would highly recommend

3 de abril de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Oh crikey, we love the word 'spectacular'. Thank you so much for taking the time to leave us a review. It really does make the world of difference to a small company. You've made our day :)

Valorada con 5 estrellas sobre 5

Perfect personalised gift

Perfect gift. So beautifully presented and a personal touch! Excellent service too. HIGHLY recommend!

1 de abril de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Hi Jenny, thank you for taking the time to leave us a review. We think you just got us up to 4.9 out of 5 so thank you so much. You've made our week.

Valorada con 5 estrellas sobre 5

A perfect thank you!

I recently ordered a gin Thankyou gift for a recruitment firm I have been working with. The call I received from them couldn’t have been more complimentary of the gift. From the luxury look and feel to the personalisation making it so special. Thank you!

29 de marzo de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Thank you so much for letting us know about your experience Caroline. You've made our day!

Valorada con 5 estrellas sobre 5

Brilliant customer service and…

Brilliant customer service and beautifully packaged great gift and well received I would definitely use these guys again

30 de marzo de 2023
Opinión espontánea
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Respuesta de SpiritSmith - Personalised Gifts

Thank you so much for taking time to leave us a review Mary. All reviews are read out to the team and they make our day :)

Valorada con 5 estrellas sobre 5

After a small error with my delivery…

After a small error with my delivery they made sure it was sent out that night and arrived to me the next day. The packaging is lovely and the gift id bought was amazing i was very pleased with the quality and detail. My dad was very happy with his gift. Also the lady i spoke to when i rang was very helpful and really nice on the phone. Great company, will be ordering again and again

28 de marzo de 2023
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Respuesta de SpiritSmith - Personalised Gifts

Ahh Erin, thank you so much for taking the time to leave us a review. After our little Klarna glitch, we are so thrilled that you and your Dad loved his gift!

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