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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

SportsBreak is a legitimate company. I was skeptical after reading some reviews. I got exactly what i paid for. I reserved a specific hotel and tickets in a specific section through them. That is what... Ver más

Valorada con 5 estrellas sobre 5

Recently returned from our first ever F1 where we went to Hungary. James our hotel rep was awesome, all staff were spot on. We couldn't fault anything, organisation and communication was spot on from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just back from the Italian GP in Monza with my son. Fantastic service, coach transfer was first class, all reps lovely, friendly & available especially when we lost our bearings trying to find the... Ver más

Valorada con 5 estrellas sobre 5

Each time I use SportsBreaks they are very quick with their responses. The event I request is accurately booked, with a reservation number. If I subsequently have a query - about accommodation, fo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes deportivos
  2. también en la categoría
  3. Agencia de viajes
  4. Operador de excursiones

Escrito por la empresa

SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(125)

25 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5 Star service …

Absolutely fantastic company to deal with, needed to try and rebook a match due to needing an operation they could not have been kinder or more helpful highly recommend.

3 de agosto de 2022
Opinión espontánea
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Respuesta de SportsBreaks

Hi Susan,

Thanks for your feedback! We appreciate your kind comments, and we will share with the wider team.

Many thanks
Chelsea

Valorada con 1 estrellas sobre 5

Bad Customer Service

Got tickets for the Man U vs Chelsea game towards the end of the season. Game got moved and we had requested a refund but have still yet to receive the refund after numerous calls and emails. It’s difficult to call because every time it’s an international call. The customer service has been terrible when we have made calls.

19 de julio de 2022
Opinión espontánea
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Respuesta de SportsBreaks

Hi Justin,

Thanks for your feedback above. Our friendly contact centre team is open Monday - Friday between 8.30am-7.00pm, and Saturday between 8.30am - 6.00pm.

We do not have any outstanding requests from last season, please can you send us an email including your booking reference to hello@sportsbreaks.com and we will look into this for you?

Alternatively, please feel free to contact one of the team using international dialling code of +44 333 2309 115.

Many thanks
Chelsea

Valorada con 5 estrellas sobre 5

Chelsea vs wolves

Chelsea vs wolves

Amazing experience, great seats, great hospitality for a really decent price! Will definitely be using sportsbreak again!

8 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Man Utd v Brentford break

Had a fantastic couple of days with my daughter which included the Old Trafford museum and tour and match tickets v Brentford. Booking two nights away plus the match tickets was so easy to do with Sportsbreaks, with updates and arrangements regards any fixture changes handled in a prompt, professional and hassle free way. Thanks again Sportsbreaks. Would definitely recommend and use again.

7 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really poor customer service

Really poor customer service, the people that answer the phones are rude and so unhelpful, would never go with this company again

25 de abril de 2022
Opinión espontánea
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Respuesta de SportsBreaks

Hi Maddie, thanks for your feedback and disappointing 1* review.

Please could you provide me with some more information so I can look into your complaint independently? Please send your feedback to customer.feedback@sportsbreaks.com and include your booking reference, with as much detail as possible.

Many thanks,
Chelsea

Valorada con 1 estrellas sobre 5

Not trustworthy- selling 3rd tier…

Not trustworthy- selling 3rd tier tickets for 2 tier prices and then try to tell you that the stadium numbering is incorrect… awful service.

19 de abril de 2022
Opinión espontánea
Logotipo de SportsBreaks

Respuesta de SportsBreaks

Hi Dagmar,

Thanks for your email. I'm sorry to read your review and disappointing 1* score.

Please could you forward your feedback to our Customer Feedback Team who'll be able to look into your complaint further?

customer.feedback@sportsbreaks.com

Please ensure you quote your booking reference and as much detail as possible.

Many thanks,
Chelsea

Valorada con 5 estrellas sobre 5

Went to United v Norwich game

Went to United v Norwich game. Everything was great got my tickets around week before the match. The hotel was great. I will definetlly use it again next season and i would highly recommend it to you.

17 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Liverpool…

I’ve just returned from a two night break which included tickets to Liverpool v Watford and would not hesitate to book again! I must admit I was a little anxious booking with the cost but there was no need to worry, the communication is excellent and the tickets all arrived on time. When I had to telephone with a query the person I spoke to was really helpful and friendly. Would definitely book again!

3 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience

I've bought a package for Manchester United vs Watford plus Hotel Brooklyn. All good. The tickets and voucher arrived via email a few days before the event. Seats were good, the hotel was great.

28 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Gave our hotel rooms to someone else

Bought West Ham vs Man U tickets for my boyfriend. Got all the details and even called to confirm with the hotel that the room was booked as i was worried from reading these reviews. All seemed ok. When we got to the hotel sportsbreaks had given our room to someone else and changed it into their names. We had the option of paying upfront for a new room and trying to get a refund from sportbreaks. As we couldn't afford this we left it and am currently trying to get a refund for the room. The match tickets were fine, but it ruined the weekend as we had plans the next day and had to drive home instead. It seems very hit and miss with this company. Also you cannot contact them over the weekend as they are closed which seems strange considering most of their events are at the weekend. I have contacted customer services and will see what the outcome is.

[AMENDED] Customer service have been very helpful and quick and have offered me a full refund for the mistake made

24 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a trip to Man Utd v West Ham for…

Bought a trip to Man Utd v West Ham for me and the kids. Kept me well informed re when tickets and hotel
vouchers would be arriving. Also provided emergency phone number in case any thing went wrong on trip (which it didn’t). Hotel was great and let us check in early before the match. Match seats were great also. I’d definitely recommend.

23 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

No support from customer service

I was unable to make a trip from Germany to see ManU due to COVID travel restrictions. Contacting the customer "service" 2 weeks before the game they were completely unwilling to help! After all, the seats and hotel rooms stayed empty and I have spent the money for nothing!
Very bad customer support!

31 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE. ROBBERS

My husband used this site with great hesitation and regret as we were desperate to get Manchester United tickets for his Christmas, which was proving extremely difficult on the official members site. He eventually gave in and used sportsbreaks, only for us to be able to manage to get tickets at an absolute fraction of the cost on the official manu site. He tried to phone to refund and the most they would offer was as 25% refund, meaning we were loosing over £300. He was 40minutes outside the 24hr cancellation window, and they would not budge or offer us anything else in exchange.

Do not recommended, do not use. Apart from awful T&C’s designed to catch you out, the customer service was atrocious.

21 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Wonderful Experience

Took family to old trafford for a champions league game. No issues with match tickets or hotel booking. Fantastic experience and would highly recommend. Don't normally write reviews but the negative comments on here do not reflect my own experience with this company. Thank you sportsbreaks

21 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company at all cost

I purchased 2 breakfast club tickets for the start of the 1st stage of the tour of Britain in Penzance. The whole experience was a disaster. Took 25 mins to get in. Too many people. Uncovered food left randomly on tables and staff without mask or gloves handling food. No COVID protocols anywhere. Basically I paid £120 for 2 bottles of water. Have tried to complain via 2 mediums and have heard nothing. Obviously they’ve pocketed my
Money now they don’t want to know me. Avoid these people at all costs.

10 de septiembre de 2021
Opinión espontánea
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Respuesta de SportsBreaks

Hi Richard,

Thanks for your feedback above. I'm sorry to hear about this, and I can see we issued all customers a full refund for this event due to the venue having issues, several of which you have described above.

We hope to welcome you back in the future, and we're now on sale with all stages of the Tour of Britain on our website.

Many thanks
Chelsea

Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service. Avoid at all costs.

Called to ask about package to formula one a couple of weeks a go. Call got 'cut off' twice. Didn't bother calling back, and won't be.

2 de junio de 2021
Opinión espontánea
Logotipo de SportsBreaks

Respuesta de SportsBreaks

Hi Mark,

Please can you advise when you called and what your call was regarding?

Thanks

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