Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Stay Away!!!! Charged £199.00 for a call out , Machine breaks down same fault one month later, Outside guarantee, Secretly set up direct debit without my Knowledge or authorisation, !

Valorada con 5 estrellas sobre 5

Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about takin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was sell... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow. Genuinely impressed. Received padded envelope at midday and posted the iPhone immediately. Received a very fair counter offer which I accepted and monet in my account within a few minutes.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reciclaje y desbloqueo de teléfonos móviles
  2. Tienda de celulares
  3. Centro de reciclaje

Sobre Spring

Escrito por la empresa

Hi we're Spring! We’re changing the way the world consumes tech.

We make selling tech as easy as pie, as safe as houses and as planet-friendly as can be.

We understand that it is nerve-wracking selling your old devices. So, unlike other companies that buy your tech, we ask you to give a quick, but thorough run-through about the condition of your device, before giving you a range of prices (rather than a single price). That way, when you get your offer, the price should be within the expected range (provided the info you provided is accurate).

Plus, our tech-sperts will also give you a comprehensive Tech Report for every device that you send us to understand how we arrived at the valuation. If you want to sell tech the easy way, or find out more info, visit: spring.co.uk


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

599 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I really liked this company

I really liked this company. Good communication throughout. The pack they sent to return my phone was superb and the report they sent outlining the condition of my phone was very comprehensive but easy to read. I would highly recommend them if you are selling tech.

10 de septiembre de 2023
Logotipo de Spring

Respuesta de Spring

We really like this review - thank you!

Valorada con 3 estrellas sobre 5

Quote was no where near payment offered…

Quote was no where near payment offered for a phone in good condition

17 de septiembre de 2023
Logotipo de Spring

Respuesta de Spring

I can see why you are disappointed with the difference in value, however the initial value was based on the iPhone SE (2020) being 'barely used' (which is defined as having no visible or feelable scratches). Unfortunately your phone was well used as it had cosmetic wear that is also visible on the before pictures that you uploaded. This is the reason why the price is different.

We do offer free returns but I can see you accepted and withdrew the final value instead.

I hope this explanation helps but please let us know if there's anything else we can do.

Valorada con 1 estrellas sobre 5

Appalling company

Appalling company. iPhone 11 full working order and no damage or scratches. Offered a price then tried to reduce it by 25%. Would avoid at all costs.
The response below is also a lie. There was no damage to the volume button. Just bull**** to try and justify a lower price

18 de septiembre de 2023
Opinión espontánea
Logotipo de Spring

Respuesta de Spring

Unfortunately sometimes we can't pay the initial value as the condition declared doesn't match our requirements and definitions. We did believe the phone had more than minor cosmetic issues (such as the dent in the volume button - a picture of this side was not included in the uploaded before pictures so we'll have to agree to disagree on that - and general wear overall).

I understand you're not happy with our final value and so it is being returned to you for free asap today and you have the tracking for this already.

If you have any thoughts on anything else (other than paying the value you wanted) that would have made the experience better for you then please let us know as we'd love to hear it.

Valorada con 5 estrellas sobre 5

Would use again just for the interface :)

Used the reusable envelope I picked up at a station to sell off an old phone I had at home. The whole interaction was super smooth and seamless, loved all the details about the phone I was selling and the elements in it, I learned so much! I did get only 1/3 of the quoted price but

14 de septiembre de 2023
Logotipo de Spring

Respuesta de Spring

We're very happy you liked the experience and the environmental info!

Looks like the price difference was as the iPhone 7 was declared as 'barely used' but it unfortunately had some cosmetic damage and lcd screen pixel issues.

We hope to see you again if you find any other spare tech.

Valorada con 5 estrellas sobre 5

Excellent experience.

Had a fantastic experience with Spring.

Sold my old phone through them. I found the experience very easy and got a decent price. Super happy.

Would defo recommend. Thanks Spring! Will be using you again!

7 de septiembre de 2023
Logotipo de Spring

Respuesta de Spring

Thank you Billy!

Valorada con 5 estrellas sobre 5

The best by far.

The best by far.
Sent out great quality packet to send my watch to them.
Delivered back to them within 24 hours and paid highest value price within an hour of receiving my device.

Superb service!

4 de septiembre de 2023
Opinión espontánea
Logotipo de Spring

Respuesta de Spring

Thank you Dan!

Valorada con 4 estrellas sobre 5

Straightforward trade-in experience

I had a good experience with Spring. Their parcels are readily available in my local Co-op and they seem very protective and robust. The process of packing it up, dropping it off and completing the steps online are really straightforward. I wasn’t offered anything near the quotation which left me a bit underwhelmed, an explanation would’ve been useful. I did accept and was able to withdraw my funds instantly. I would use Spring again!

30 de agosto de 2023
Logotipo de Spring

Respuesta de Spring

Thank you for the review Ryan! We've also sent an email with some more info on your MacBook which we hope will be helpful.

Valorada con 5 estrellas sobre 5

I've sold a few items with Spring and…

I've sold a few items with Spring and each time it's been quick and easy. I've also bought a refurbished phone from them through BackMarket and it was fantastic, just like new. Highly recommend.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Spring

Respuesta de Spring

Thank you

Valorada con 5 estrellas sobre 5

Would use Spring again

I was given a guide price and that it what I got after I sent it in - I was worried that they would find reasons not to pay in full but they didn't and the money went into my bank account the same day I got the quote, which was only a day or so after I sent it in. The quote was much higher than other websites and I would definitely use Spring again!

29 de agosto de 2023
Logotipo de Spring

Respuesta de Spring

Thank you - we hope to see you again soon!

Valorada con 3 estrellas sobre 5

Gap in value with too little explanation

I was given an expected value of £66 for my iphone, but was paid £53 after the checks. Not enough clarity or explanation was provided for this discrepancy.

24 de agosto de 2023
Logotipo de Spring

Respuesta de Spring

Hi Amber, the initial valuation of £65-£66 was based on the declared condition of your iPhone 8 as 'barely used'. This means no visible (or feel-able) scratches, dents or damage.

Although the condition was good there was some visible and feel-able scratching.

This should have shown on your phones health check report (with a red i next to the part of the device we found had some signs of use). You can also always click the webchat option on our website, to chat to a real person and we're always happy to discuss the reasons for the change in value.

We always offer to return the device for free if you're not happy but I can see you've now accepted the final value.

Valorada con 5 estrellas sobre 5

Perfect.

A reputable and professional company. I hope your business continues to go from strength to strength!

15 de agosto de 2023
Opinión espontánea
Logotipo de Spring

Respuesta de Spring

Thank you so much

Valorada con 5 estrellas sobre 5

Easy process

Easy process. Efficient turnaround and decent offer!

23 de agosto de 2023
Logotipo de Spring

Respuesta de Spring

Thank you Sally

Valorada con 5 estrellas sobre 5

Very easy process from start to finish

Very easy process from start to finish, fast communication with the customer service team and I got the highest amount they quoted for my phone. Would 100% use the company again and will recommend to anyone selling their tech. Thanks Spring

26 de julio de 2023
Opinión espontánea
Logotipo de Spring

Respuesta de Spring

Thank you 😊

Valorada con 1 estrellas sobre 5

Sent iphone 12 pro max 512gb

Sent iphone 12 pro max 512gb - couple of light scratches on screen, no where and tear to the body or casing of the phone. They valued it at £491, then dropped the value price to £265. The phone is in full working order and i took pictures of the entire phone before sending and there is absolutely no wear to the phone itself minus a couple of light tiny scratches on the screen. Id understand the value decreasing a little but not by almost half. That is just insulting.

Its really not worth sending anything to these unless its immaculate, as they drop their ‘value’ of your items quite drastically. Do not get sucked in by their marketing. They are also very quick to respond on Spring with some excuses…

17 de agosto de 2023
Opinión espontánea
Logotipo de Spring

Respuesta de Spring

Unfortunately screen wear does reduce the value to us as we’d need to replace this before rehoming it. And immaculate phones would be worth more to any trade in company.

We do aim to be very quick with our replies and returns. I can see the phone was delivered back to you on Saturday and we hope you can find a value you're happy with elsewhere.

Valorada con 5 estrellas sobre 5

Very easy and straightforward to use

Very easy and straightforward to use. Sent my phone off and money was in my account at the quoted price less than 24 hours later. Great service from start to finish.

15 de agosto de 2023
Logotipo de Spring

Respuesta de Spring

Thank you Sophie 😀

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más