Spring Hoteles Opiniones 8

Stayed here in June 2025 the staff are so rude not helpful at all security guard on at night is very aggressive and ignorant.

Wrong spelling of surname at airline booked by hotel caused utter carnage trying to get that resolved. Customer service appalling

On the 10th October, while being a guest at The Hotel Vulcano I was stuck in the lift for 1 hour. The horrible experience began at 7am and only ended at 8am when I was finally rescued by a technician.
Although, I understand that an accident may happen, the way the situation was handled by the person in charge was totally unacceptable and to discover the management complacency was particularly unpleasant.

When the lift suddenly dropped and then stopped, I was only able to sound the alarm, but the intercom was not functioning (possibly against the law?) and I could only communicate by shouting through the doors. Unfortunately, at the other end there was only an uncaring, unfriendly and disagreeable member of staff.

Apart from informing me that a technician had been called he did nothing to reassure me, he never bothered to ask me if I was injured, never enquired if someone else was with me and never kept me up to date with the progress. He was just wholly uninterested. An eminently horrible individual that does not deserve to be part of any hospitality team. The guy does not know the meaning of hospitality!
On top, when I phoned him, while still trapped in the lift to ask if there was any update he sounded annoyed and curtly told me to be quiet and wait.

Finally, after 1 hour, the door was opened by an engineer and I was able to climb out, but shockingly no member of staff or management of the Hotel Vulcano was there to ask what had happened, if I needed any help, if medical assistance was necessary or simply if I needed a glass of water!

During the course of the morning no one staff or management got in touch and at 11AM I emailed the front desk manager, Arianna, and took her until 5PM to answer, with some generic apologies and still without any interest to know if I was feeling better or in need of anything.
Disgusting!
As a form of shutting me up, she offers me a Spa Circuit... Laughable, to say the least.

In a further exchange of emails, I asked for a meeting with the GM and I was told by the same front desk manager that the GM was too busy for a formal meeting and possibly will exchange a few words if she sees me around.... Outrageous, to say the least.

A very, very unfortunate sequence of events.

This hotel used to be a good choice, a place where my partner and I used to look forward to returning. Definitely, not anymore.

This was my 5th holiday at The Arona Gran. My daughter in law came with me & we had a lovely, lazy 2 weeks with fab weather & as usual the staff were outstanding. I recommend this hotel to anyone who wants quality. The staff, rooms & food are perfect.
The only problem I saw was for the smokers. There are a few unsuitable cigarette bins around the pool & I know several people were most unhappy about it. Whilst we all will see a smoke free world, I think this arrangement is extremely poor & not thought out properly at all.

Spring's website failed when booking, but still took payment. called and staff advise they would fix on Monday, only to be told on Monday price had gone up. Desperate to book but no one has replied to my email asking them to honour the price. To add insult to injury the money has been returned to my bank, but slightly less due to conversion rate! Would love to stay here, but experience has been awful so far. Really hoping they can resolve....

I have just returned from the Vulcano Hotel, the staff were very nice espically Antonio Dominguez Alfonso who was a great help to all the older folk with helping them with the Locator Form. Great girl!!

Would have given 0 .stayed at vulcano 4/12/2029tl 15/12/2020 on the 7thhad my partners case broken into opened door after breakfast to find maid looking through her opened case reception spoke to my partner saying maid knocked it over while cleaning the case was doubledzipped and locked door showed no sign at all of forced entry.The receptionist answered my email and insinuated we were LIERS which has just made things worse I have since sent manager e mails with no reply both TUI and the Vulcano want this swept under the carpet if staying in any of there hotels please report everything to TUI and police even though they have plEnty to do with COVID-19.You should be able to leave unlocked cases in room never mind locked

I have just returned from our holiday at the Sensimar Arona Gran hotel in Los Christianos, Tenerife.
My wife and I lost a complete day of our seven day holiday due to the rooms in the Sensimar Arona Gran being infested with ants.
On day one we awoke to find our room infested with ants, they were in our clothes, shoes, suitcases, bags, purse, wallet etc.
I took a short video on my iPad of the ants swarming over the dressing table and took this down to the reception where I showed the video to Amanda (receptionist).
Amanda said she was shocked to see this and asked us to move to another room so they could clean our existing room (room 270).
We were asked to inspect another room to see if it was acceptable and were given a key to the room, this room also had ants crawling around it so we rejected that room.
Four rooms later we found a room with very few ants (room 352) and agreed to accept this room as long as we had some insecticide spray to use during our stay.

It was now midday and we now had the task of cleaning all our possessions of the infestation which involved throwing away any food items we had, washing out our infested cases and purse/bags/wallet.
We also had to open all of my wife’s cosmetics/medications and discard the packaging as we were unable to wash these.
When we had finished cleaning and drying our possessions we had to pack everything back into our cases for the hotel porter to move to room 352.

I took the keys to room 270 back to reception as requested but Amanda was busy with another guest so I spoke to Sophia (receptionist).
I handed the keys to room 270 to Sophia and explained that we had repacked our cases ready for the porter to move to room 352 and informed her that my wife and I would go to room 352 and wait
for our cases so we could unpack them again.
Now here is the worst part of this saga.. All the time I was talking to Sophia, she was pulling silly childish faces at me like she was not at all interested in my problem.
This was indeed confirmed when after my wife and I had spent an hour waiting for our cases to arrive, I telephoned reception and spoke to Amanda who informed me that Sophia had not passed on
the message about getting the porter to move our luggage!
Amanda apologised profusely and promptly arranged for the porter to transfer our luggage to us in room 352.
It is now mid-afternoon and my wife and I still had to unpack our clothes etc. and double check them for ants, we finally settled into our new room just in time for a quick shower before going down for dinner.

I have reported this incident to the TUI rep Bara who has made notes of this on her iPad which I have signed, Bara told me she would take up the complaint with the hotel management and put
a note under our door with the results of her meeting.
We never received a note from Bara nor did we receive any form of compensation from the hotel and this is why I am now asking TUI to compensate my wife and myself.

I have posted the video of the infestation of ants on one of my websites at deepsea[dot][co][dot]uk/Infestation_Nightmare.MP4
And a photo showing the inside of one of our bags swarming with ants at deepsea[dot][co][dot]uk/infested_purse.JPG