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Squirrel Internet Ltd Opiniones 1652

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was luckily able to get Squirrel internet as I didn't want Kcom. I was using GSM service for my internet which was ok but not quite fast enough. It's been over a month now since Squirrel inte... Ver más

Valorada con 4 estrellas sobre 5

Based in Hull. We've had an 18month contract with squirrel which is coming to an end this month. We've had no issues with speed or connectivity and has overall been quiet reliable. Over the 18 mon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just moved house after switching to Squirrel two months ago. Reconnecting at new house done without problem. Impatience on my side made me chat with Georgia online to get internet connected and it was... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Staff polite, friendly & professional. Engineer/fitters arrived in the time stated, explained what they'd be doing & took into account my preferences of where to fit box etc. Text messages helpful... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de Internet
  2. Proveedor de Internet
  3. Servicio de telefonía e Internet
  4. Proveedor de servicios de telecomunicaciones

Acerca de Squirrel Internet Ltd

Escrito por la empresa

No need to go nuts over your internet.

Ultrafast internet, home phone and mobile. We care about good customer service, its who and what we are about.

We reward loyalty. So why not check us out and get in touch... Find out the Squirrel difference.



Contact Us!

03333 408 555
sales@squirrel.uk.net




Información de contacto

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4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 27% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

I was luckily able to get Squirrel…

I was luckily able to get Squirrel internet as I didn't want Kcom.
I was using GSM service for my internet which was ok but not quite fast enough.
It's been over a month now since Squirrel internet was set up and installed.
Very quick from ordering to installation.
No more buffering issues and for the 900mb speed at £30 is really good value.
I'm happy with the service 👍

20 de marzo de 2026
Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service, I got my payment date changed.

20 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello Anthony,

Amazing to hear that our team were able to offer the assistance required.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Speed issues resolved

Georgia was a great help in resolving speed issues

18 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Summer,

Thank you for leaving a lovely review. I will share this review with Georgia.

Many thanks,
Team Nibbles

Valorada con 4 estrellas sobre 5

Overall we've been happy

Based in Hull. We've had an 18month contract with squirrel which is coming to an end this month.
We've had no issues with speed or connectivity and has overall been quiet reliable. Over the 18 months we've had one major drop out and a few little instances when turning the router off and on again has usually fixed.
Overall we've been quite happy with it.
We'd be renewing again except for the £6pcm increase taking it up to £35pcm for the exact same service. No thanks.

18 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello,

Thank you for sharing your lovely feedback on our service. I am delighted the overall experience has been positive and I am sorry that you will be leaving.

As I am sure you can appreciate, prices of electricity (and everything else) rising and with the size of the network we operate this is not a cost we can stomach, hence the rise in cost.

Hopefully we will serve you again in the future.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Great service

Great service, needed to contact customer service and Harrison was really helpful and sorted out my query in no time.

17 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Hannah,

Fantastic to hear that Harrison was able to get you the assistance you needed quickly!

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

New broadband

Was exploring options with new broadband providers after getting frustrated with my current provider and came across Squirrel. My initial query was responded to quickly by Georgia. She was very helpful and responded to all my questions and several emails in a timely manner. She explained things clearly, provided different options and made the process of getting a new broadband package very easy. I am now waiting for installation and to see what the service and speeds are like, but so far the initial process has been very easy, thanks to the help from Georgia.

17 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Richard,

Really grateful for your feedback on our agent Georgia. She does do a good job 😊

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Spoke to Paul on chat

Spoke to Paul on chat - very helpful thank you

17 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello Andrew,

I am really grateful for your kind review and I will share your kind words with Paul.

Many thanks,
Team Nibbles

Valorada con 3 estrellas sobre 5

When I was sold the package I was told…

When I was sold the package I was told a speed of 900 Mbps but in reality I only get 350 Mbps.

9 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Steve,

Thanks for taking the time to share your experience. Please feel free to contact our support team for assistance on this matter and I am sure they can help.

https://www.squirrel.uk.net/contact-support

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Very happy

Quick, simple and easy with excellent service

9 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Janet,

Really appreciate your lovely review 😊

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Exceptional customer Service by…

Exceptional customer Service by Squirrel, the process was smooth and everything turned out as planned. Brilliant Customer Services.

9 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Joy,

Really happy to read you lovely review! Thank you for joining Squirrel.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

So far everything is working great

So far everything is working great,
hopefully it will always be like this.
PS the router has only one 2.5gb/s port, at a speed of 2300/2300 it's a bit of a strange solution

9 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hey Robert,

Fantastic to hear that all is working well. Most devices do not support 2.3gb speeds and so a single port is sufficient for most homes. It is definitely something that we may change in the future.

If you need more, I would recommend purchasing a switch capable of 2.5gbps.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

So far so good

So far so good. First interaction with Paul was positive. Quick, clear response to questions and forward thinking.

16 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Andrew,

I am delighted to hear that our agent Paul was able to assist in a prompt manner.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Fast, fuss free service

Paul was really helpful when contacting Squirrel due to a house move. No fuss service which was clear and speedy. Really disappointed our new house can’t be supplied by Squirrel - would highly recommend

16 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello,

So sorry to see you leave! Thank you for being a Squirrel customer and with our coverage constantly expanding, I hope we may speak again!

Kind regards,
Team Nibbles

Valorada con 4 estrellas sobre 5

A seamless transition

It was a seamless transition. Everything was done for me.

31 de marzo de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Robert,

Really grateful for the review. We would love to know what we can do to earn our 5th star from you.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

great customer service

great customer service, nice to talk to a person, from turning up to fit up the internet there were no problems, my only small gripe . why dont they bring the router with them instead of next day delivery, no problems with squirrel would recommend ,

1 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello,

Thanks for taking the time to write such a lovely review of your experience. Your feedback is something we are considering already and may change in the future.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

Great switch over

Great switch over , they did it all . Good price . No worries

8 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hey Caroline,

Amazing to have such positive feedback on our service. We are honoured to have you onboard.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

East and efficient swap over

East and efficient swap over

1 de abril de 2026
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello Lyn,

Really appreciate your kind feedback on the swap to Squirrel.

Many thanks,
Team Nibbles

Valorada con 5 estrellas sobre 5

Just moved house after switching to…

Just moved house after switching to Squirrel two months ago. Reconnecting at new house done without problem. Impatience on my side made me chat with Georgia online to get internet connected and it was all sorted there and then. Cannot fault them.

15 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hello Andy,

Fantastic to hear that Georgia was able to offer assistance with this.

Kind regards,
Team Nibbles

Valorada con 5 estrellas sobre 5

I needed a password change as the one I…

I needed a password change as the one I had wasn’t working got in touch and it was really fast done within 5 min very pleased thank you Paul :)

15 de abril de 2026
Opinión espontánea
Logotipo de Squirrel Internet Ltd

Respuesta de Squirrel Internet Ltd

Hi Jess,

Thank you for sharing your kind feedback on our support agent Paul. Our staff are technically trained so that they can assist with such enquiries with ease!

Kind regards,
Team Nibbles

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