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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to order. Very quick with delivery. Good quality circle rug matches my runner for hallway bought last year. All in all good service from family business.

Valorada con 5 estrellas sobre 5

Just received a mat from another company advertising on Amazon. Size was much larger than size shown in their picture and won’t fit my front door step. Disappointed as delivery of wrong item slow, l... Ver más

Valorada con 5 estrellas sobre 5

Rubber (Nitrile) Criss-cross pattern Indoor & Outdoor Mat, 90cm x 150cm. I spent a long time online searching for a new rubber mat for my storm porch. I found most suitable mats to be out of... Ver más

Valorada con 5 estrellas sobre 5

Super experience with this firm. Can't believe how easy everything was from ordering to delivery plus price! I had seen the same rug for £60 dearer in a shop and just happened to google the make and t... Ver más

Información sobre la empresa

  1. Tienda de moquetas
  2. Tienda de alfombras
  3. Tienda de decoración e interiorismo
  4. Tienda de pisos
  5. Tienda de artículos para el hogar

Escrito por la empresa

SRS Rugs is a family run business based in Co Armagh, Northern Ireland. Our goal is to offer our customers a wide range of rugs and mats at great prices backed up by very high customer service. We pride ourselves in delivering these items quickly and in a professional manner. Please check out our feedback for some genuine customer comments.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

366 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

So pleased!

The whole process from start to finish was a breeze.
I found the runners I liked which was a difficult decision as there was plenty of choice😁 ordered the required sizes and delivery was fast.
The quality of the runners was very good and I am very pleased with the end result.

19 de julio de 2023
Valorada con 5 estrellas sobre 5

Love it

Super quick delivery and looks fantastic. Super soft to walk on and the colours are vibrant.

29 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid - zero customer service

Awful service. Zero customer care. Ordered rug, but received a completely different one (as well as a despatch/ delivery note that listed the incorrect rug and not the one I actually ordered - how does that even happen?!). Advised SRS of their error - which they blamed on a ‘new employee’ - and requested they send me the correct rug, which they refused to do! Despite it being entirely their error in sending me the wrong rug, they refused to fulfil my order until I returned the incorrect rug. They said they’d had previous occasions where the wrong item had been sent out and they’d then sent the correct item, but never had the incorrect item returned. This clearly proves that this isn’t a ‘new employee’ issue but an ongoing problem for SRS. The fact that I was their customer, inconvenienced by them, they pointedly refused to correct their error until I’d taken action to rectify the issue they created. Shocking customer service. BUYER BEWARE - cowboy rug seller!

1 de julio de 2023
Opinión espontánea
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Respuesta de SRS Rugs

A human error was made in regards to this order and we tried to rectify it as quickly as possible. We offered to get the incorrect item collected ASAP and once the item was collected and confirmed, we would send the correct item ASAP. The buyer would never have been out of money in the returning of the incorrect order.

The buyer obviously was not happy with this, therefore we collected the incorrect item and refunded the buyer straight away. Our ratings on all platforms speak for themselves when it comes to customer care and offering a service that can be trusted, and our products for 99% of the time are loved by our customers. The buyer did not take further action as they say, we resolved the issue without Etsy ever having to get involved. Regards

Valorada con 5 estrellas sobre 5

Very happy indeed

Ordered a large rug on 6th June and took delivery on 9th June. First class service from SRS Rugs and prompt delivery. The quality of the rug is excellent and we are more than happy with the value for money. Would have no hesitation in using them again and would highly recommend. Excellent experience. Well done.

5 de junio de 2023
Valorada con 5 estrellas sobre 5

Excellent service

My carpet arrived today only three days after ordering. The quality is excellent at a reasonable price. I am very pleased and will be looking to order from this company again.

18 de mayo de 2023
Opinión espontánea

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