Staey.com Failed to Resolve Their Mistake
I had a very disappointing experience with Staey.com. They sent me the wrong size harness (order #13870), and after I contacted them, they apologized and requested proof. I provided the requested evidence (photo clearly confirming that the incorrect item had been sent).
They then provided a return link, but the link did not work and stated that my country was not supported... despite the order being successfully delivered to Poland. When I contacted them again and requested assistance with return ensuring that I would receive a refund, especially since they already had proof that the wrong item was sent, they stopped responding completely.
This level of customer service is unacceptable. A company should take responsibility for its mistakes and resolve issues instead of disappearing when a customer requests a fair solution. Based on my experience, I would not recommend Staey.com.
Respuesta de Staey
Dear Irina,
Thank you for bringing this to our attention, and please accept our sincerest apologies for this frustrating experience. This is certainly not the level of service we aim to provide at Staey.
There has clearly been a technical error with our return link regarding shipping to Poland, and we deeply regret that our communication fell short afterwards. We take full responsibility for our mistakes, and we want to make this right for you immediately.
We have just replied to your email.
If you haven't received it, or if you have any further questions, please don't hesitate to reach back out to us directly at mail@staey.dk
