Shocking company
Shocking company, dont reply to emails, dont call you back and left our hotel without WiFi for a week, when we eventually had no option but to reset all out AP's and move away from them.
Option 2 (Technical support) gets you through to a person who, by his own admission, "Is not technical" and thats IF you can get through, usually they keep you on hold for 5 minutes and the IVA comes on saying "Our support department is now closed, we are open from 9am - 5:30pm" - I was calling at mid day, 2pm, 3pm, 4pm etc...)
We have had to reset all our equipment as stampede takes control of it all to "Manage" them (Router and AP's) and then don't Manage them or offer ANY level of Support.
Avoid, Do it yourself, its easier!!
Respuesta de Stampede
Hi Rob,
We’re genuinely sorry to read this and to hear how frustrating this situation has been for you and your team.
We’d like to clarify that when the issue was first raised in December, our support team responded the same day and began troubleshooting immediately. The investigation indicated that the captive portal issue was related to network configuration and controller settings, which required coordination with your third-party IT providers.
Throughout this period, our team remained engaged providing configuration guidance, requesting technical information (including VLAN confirmation), arranging calls, and following up regularly to move the setup forward. The installation of the MikroTik device and subsequent configuration changes required alignment across multiple systems before the portal could be re-enabled correctly.
We fully understand how disruptive this would have felt during a busy trading period, and we’re truly sorry for the pressure it caused. Reliable guest WiFi is critical, and it’s always our goal to work collaboratively to restore service as quickly as possible.
If you’re open to it, we’d really welcome the opportunity to review this together directly and ensure everything is fully stabilised and performing as expected.
Please feel free to contact us at support@stampede.ai or on 0131 510 7008 and ask for the Customer Success team.