Stanley Opiniones 

Horrible Costumer service. Be aware.
actually would say non existen.
If you have a problem they don’t listen.
They don’t even try to solve it. So disappointing.

I thought stanley was a decent company that's why I bought their Stanley Classic Legendary Bottle 1.9L / 2.0QT Hammertone Green - Stainless Steel Thermos Flask on December 7th 2021. It was the biggest mistake in my purchase. Stanley lifetime warranty ha ha ha ha. If you don't use. Otherwise 7 months. On amazon.co.uk they have a page without address, help line because they know what crap they're selling. Avoid stanley at all costs !!!

Purchased an exspensive flask for a birthday that lasted no longer than 2 months. This was to replace the same design flask that I had for 3 years. The vacuum had failed no longer retaining insulation. I have tried contacting multiple times via email over 6 months and have started requests from the start again. Only response I am getting is that they are very busy at this time. A multi million pound company and no customer service. I will never purchase products from Stanley again or recommend. This was once a reputable company but the quality and customer support is very very poor.

DEcent kit till sometLike most who spend an awful lot of time yomping about in the wilds, I know the value of a decent flask.

Glass lined flasks are superb at keeping things hot and fresh. Unfortunately they rarely survive transit and the slightest hard contact makes them burst spectacularly. So I started looking for a robust alternative that could survive me scaling a cliff with a 200lb pack of gear on my back.

Enter the Stanley Classic. A 1.9l tank of hammered enamel coated stainless steel. Yessir. That's my baby.

Depending on where you shop these things can cost up to £60 each. They're not cheap. But they are built to survive a meteor strike and there's a much trumpeted "lifetime guarantee" so I bought two.

In all fairness they lived up to the hype. Tough. Strong. Survived everything they were exposed to. Kept stuff hot/cold all day long. So far so good and worth the money.

Now the obvious bit. All flasks have stoppers/cups that get lost and they all have little rubber gaskets that form a seal. With the passage of time the stoppers and cups wear and get lost and the gaskets wear out. It's not a design flaw. It's simple wear and tear. When plastic rubs against metal a few times a day every day for almost two years the plastic is going to wear out. For simple hygiene's sake those gaskets should be replaced at least once a year anyway but rubber deteriorates as a matter of course. It's a simple problem that should be simple to put right.

After a year + of constant use my flasks started to under-perform. The stoppers had become worn and the gaskets were no longer forming a full seal. With play in the neck and deteriorated rubber there were slow leaks of hot steam and fluid. Time for a bit of maintenance.

And herein lies the great problem. No one in UK stocks replacements/spares. You can't get them anywhere. If this were a Thermos product you could get them on amazon or eBay in multi-packs.
Stanley's gaskets and stoppers are non standard. You have to use their parts.

It's not just me either. The more I dug the more widespread I found this. Whole ranting threads on fora like Reddit bemoaning the lack of supplies. Actual YouTube videos from as far afield as Australia offering Heath Robinson fixes.

After weeks of searching I found one stockist in Denmark and one in USA. Thanks to BREXIT complications, purchase and shipping of a few rubber rings from mainland EU was a bureaucratic nightmare and cost more than the flasks original price, and thanks to US trade/shipping rules the same was true of the fella in Texas who was the only one there offering international shipping and was only too happy to help, but could do nothing about USPS charges or import duty.

I contacted Stanley asking courteously where in UK I might procure spares at a fair cost. They, after weeks of ignoring repeated email inquiries, finally responded when I blew my stack to send me to a different company. Stanley PMI in EU.

They didn't respond to my first dozen queries as to suppliers of spares either. Finally, after a similar email foot-stomping, someone replied to inform me they don't offer spares and to help me further they required some additional information.

They attached a list [with diagrams!] demanding more personal information than is included on my passport. They wanted the full original transaction receipt of the flasks, Photographs [!!!] of the bottles and the bottoms of the bottles and a recounting of the serial numbers on the bottom of each flask in writing. They also wanted a photograph of the faults. How the hell do you photograph wear that has resulted in a slow leak?

Let's be clear. I didn't ask for anything for free. I wasn't demanding they replace the bottles. I didn't even ask them to provide the parts, though - under new UK/EU right to repair laws - they are legally obliged to do so.

I simply asked them for suppliers from whom I could buy at a reasonable price a few bits of plastic and rubber to make my flasks work again.
It was like communicating with the German SS in 1942,

These bottles are expensive but they are built to last and I'd rather spend more on something like that than buy cheap and replace constantly. If it were possible to get the replacements without signing your life away I'd recommend them to everyone.
HOWEVER.
The lack of spares and the attitude of the company make all food/drink container products from Stanley PMI a complete no-go for me now.

The sheer intrusive data mining demands from them just to part with simple supplier information is genuinely disturbing and the fact that they are now abusing right to repair laws a cause of dismay. In my view this is something UK and EU trading legislators should prosecute for.

In the meantime, buy alternative products. Voting with your wallet is the only way to get a company to change.

Stanley's attitude and behaviour stinks.

Awful experience trying to buy thermos flasks and food flasks,payed over 112 euro for three of them,took my money on 4th February and its now March 8 2022 ,and got nothing,they finally emailed saying my address was incorrect which it wasn't,I emailed them the order which saleable stated my address,took them 4 weeks to send a email,and now I emailed them.a response that I want my monet back in full refund as it wasn't shopped in 3 to 5 days as stated on their website,and I have heard nothing back,who the he'll.is this company ,its not stanley,

Disgusting customer service had a faulty flask and it took over 5 months of constant emails to get a response only to be told can't give a refund as its over 30 days. Flask is useless and dangerous as stopper keeps popping and boiling water leaks everywhere. Don't waste your money and if you do good luck trying to get it back

Trying to get a refund for over six months. The thermoses don't keep heat. Lifetime warranty worth nothing since Stanley support is avoiding me for over six months. Beware.

Placed an order, was never contacted by them in response to emails and messages left for call back. When I finally got ahold of them they told my order was shipping back to the warehouse and then hung up on me. Called back got another agent after almost 20 minutes who also didn't seem to care to resolve the issue of my non delivery.

Terrible service. My purchase still hasn't shipped, but they sure took my money on day 1. Tried calling customer service, but no answer. Zero star rating would be more appropriate. Wish I had looked at the reviews on this site before I ordered.

no customer service, no information on your order, no communication what's so ever.update l got my order after a long wait the quality of the product is second to none, but customer service needs to be improved.

bunch of criminals, they avoid emails. bought their flask which fell apart!!

I've got a thermos from them a month ago. The lid has a dent in it. I sent them images from the defected part right away and asked for a replacement.
They told me a replacement would arrive to my address. It didn't! They're not answering any of my messages anymore!!
I'm really furious!! Cannot believe this level of irresponsibility from them!! Last time I ever buy from this brand!

Terrible, terrible, terrible customer service. I ordered a travel mug and it was never delivered. I sent Stanley three emails using the form on its website. I called the 1-800 customer service line numerous times. No one would answer or I would be told to call back the next day because of high-call volume. What a miserable experience. I regret this "purchase" or actually a donation to Stanley.

Adquiri um Stanley há 3 dias, e até agora o mesmo não foi enviado, não sei a qualidade dos copos, mas a logística de envio dela, é demorada. Não recomendo.

Purtroppo non c'è più la Stanley di un tempo. Acquistata pialla Stanley STANLEY 1-12-020 su amazon, dopo 3 resi della stessa pialla perchè erano piene di difetti, alcuni insormontabili (bocca storta a vista) da un hobbista, chiamo stanley per chiedere una soluzione e per capire dove poter acquistare una pialla dritta e mi rispondono..
"Niente non possiamo aiutarla, però le conviene fare il reso"
Bene così ;) acquistiamo altri prodotti.

Flask stopped working within 2 years, life time guarantee? absolutely not, after more than 20 emails back and too showing proof of purchase, receipt, photos of every angle, I am being completely ignored. A disgrace, over priced piece of rubbish and a lying cheating company, just don't go there.

Ordered two items from Stanley. They took a month to ship out. I had to call them to get the order back on track and when I asked for the money I paid for shipping back since they did not fulfill their shipping promise I was told not to worry it was going to ship. Waited another week after that. Also when I ordered this item the address was wrong so I emailed and asked them to change it. I received an email saying my address was updated. However, I got an update from ups saying my address was wrong and I found out they never updated my address. Awful customer service. I feel bad for anyone that has to deal with such a poorly organized company.

I ordered Stanley thermos direct from stanley site. when I received email receipt within a couple of min it said it would be a couple a weeks to deliver so I cancelled. (within 30 min of ordering. ) I called customer service and they took 30 min before they picked up. So I told them I wanted to cancel and they said it was in process to ship, which was big lie because they told me it could not ship for a couple of weeks. Anway they said they would cancel in transit. So after a couple weeks it was cancelled, never arrived to me. So looking on my statement I see they still have not credited my money!!!. I did get notice two weeks ago they had it in warehouse so it had been returned. Then called again today and the recording said there are problems and to call back tommorrow. This is worse customer service I have experienced online in last five years. Very said how they could screw up there good name. DONT ORDER FROM THESE PEOPLE UNLESS YOU WANT TO GO THREW HELL WITH THEM.

If I could give zero stars to Stanley's customer service I would. They sent me the wrong item (after it took almost 3 weeks to get shipped to me). When I tried to contact customer support through MULTIPLE emails and phone calls, I finally heard back 3 weeks later but have not fixed the problem yet! They gave me some ridiculous story about having to close out my email ticket so they can help me and they will call me back after that. I then get an email saying I have to send pictures of the wrong item and packing slip. I did that and now I am back to not hearing from them! It’s honestly insane to me that their first response wasn’t simply “we will send you the item you ordered.” It should not take 6 weeks (and counting) to receive your correct order. I will never order from them again!!

Have used their flasks for years, in January my flask that has had approx 8 months actual use failed on day one of a 8 week work trip, bad timing.
Filled out the web based form same day and next day had first reply, 3 further days of back and forth communication several photos, after all that thought that when I arrived gome part would be waiting. But no 9 weeks and nothing, so replied to emails, started a new contact form, now nothing no acknowledgement of issue, nothing at all, I have had to purchase further flask, still will not give in but extremely poor service.
If no joy after this next flask fails it will be another brand, which will be a shame but you should stand behind your products especially when claiming to give lifetime warranties!