Star RV Motorhome Hire Opiniones 

I rarely leave negative reviews, but our experience with Star RV has been extremely disappointing.

Unfortunately, I didn’t check Star RV on Trustpilot before booking because the motorhome was included as part of a package holiday through another travel company. I really regret that decision. Reading the reviews now, I can see that many other customers describe experiences very similar to ours.

We arrived at the Perth branch at 9:00 am to collect our motorhome. Shortly after leaving, the engine warning light came on. Roadside assistance diagnosed a transmission fault and advised that the vehicle should not be driven.

As a result, we spent the entire day dealing with phone calls, returning to the depot, waiting for staff, unpacking and repacking all of our belongings, and being transferred into another vehicle.

Although we arrived at the depot at 9:00 am, we did not finally leave Perth until 4:30 pm. This meant we had no choice but to drive after dark to reach our first booked campsite. We didn’t arrive until 11:00 pm, with our two children in the motorhome. This was a terrible way to begin what should have been a relaxing family holiday.

Unfortunately, the replacement vehicle turned out to be another disappointment. It was a significant downgrade from the Polaris 6 we had booked. It was older, in much poorer condition, with broken fittings, torn upholstery, missing items and even a leaking toilet.

Most concerning was that the replacement vehicle displayed a permanent “Park Brake Error” warning from the moment we collected it. Star RV’s own rental documentation instructs customers not to drive a vehicle displaying warning lights, yet the Perth branch told us to ignore the warning and continue driving.

When we later contacted Star RV again, they did not send a mechanic to inspect the vehicle. Instead, they arranged for a mechanic to phone us while we were in Monkey Mia. Over the phone, we were asked to carry out a series of diagnostic tests ourselves to help identify the fault. After those tests, Star RV staff asked us to confirm whether we believed the vehicle was safe to continue driving.

We are customers on holiday, not qualified mechanics. We are in no position to assess whether a vehicle with an active warning light is safe to drive, nor could we possibly accept responsibility for making that decision ourselves. At that point, nobody had physically inspected the vehicle.

After we refused to continue travelling in a vehicle with a known fault, Star RV told us they would arrange a replacement vehicle and a relocation driver. We were relieved that the issue finally seemed to be taken seriously.

However, we were then informed that they could not find a driver to deliver the replacement vehicle. They also said they were no longer certain that they even had a replacement vehicle available. Instead, they now intend to send a mechanic—but because it is Sunday, that inspection cannot take place until Monday. Meanwhile, we remain stranded with a vehicle displaying an unresolved fault.

What disappoints us most is not that a vehicle broke down—mechanical failures can happen. It is the way Star RV has handled the situation. We have repeatedly been asked to troubleshoot the vehicle ourselves, make decisions that should only be made by qualified technicians, and spend valuable holiday time waiting for solutions that keep changing.

Based on our experience, I cannot recommend Star RV. Reading the many similar reviews on Trustpilot, it appears that our experience is unfortunately not an isolated incident

We were unfortunately very disappointed with our recent campervan hire. The vehicle wasn’t ready at our scheduled pick-up time, which meant we lost a significant portion of the first day of our holiday. When we finally collected it, it had clearly not been properly prepared. We found dirty dishes, mould, hair, dead bugs and even discovered the toilet hadn’t been emptied from the previous hire.

We had specifically chosen this campervan because it advertised features including powered cabin heating and a microwave, however these were not working during our trip. We also encountered other maintenance issues, including a loose 240V power socket and incorrect vehicle documentation, making troubleshooting difficult.

While we appreciate that the company waived our Road User Charges and responded to our complaint, we were disappointed that no compensation was offered for the delayed collection, the loss of holiday time, or the numerous issues we experienced. Overall, the campervan did not meet the standard we expected, and unfortunately we can’t recommend hiring from Star RV based on our experience.

We understand that mechanical issues can happen, but cleanliness, preparation and delivering the vehicle on time are all things that should have been within the company’s control. We hope our experience is used to improve the standard of service for future customers.

Es war sehr gut.
Auch die Schadensabwicklung war sehr gut, man müsste nur ein kleines Formular ausfüllen (wir hatten leider ein kleinen Unfall). Bei einer Vollversicherung wird danach gar nicht gefragt.
Kleines Formular ausfüllen, fertig.
Alles sehr unkompliziert.
Der Camper war schon etwas älter und hatte auch schon Vorschäden.
Generell stimmt aber das Preis-Leistungs-Verhältnis

The motorhome performed very well with just a couple of minor issues. Neither of which caused any problems to our wonderful holiday. It was easy to drive and contained all we needed to be self-sufficient. The booking service was exceptional, especially since we needed to add an extra day to our booking. They went out of their way to make things happen.

The staff at pick up and drop off are great,always had a smile.

Brilliant fun, really helpful staff, loads of smiles!

Smooth communication with employees and car condition was good

We rented a Polaris 6 from the Auckland office for two weeks on the north island. The vehicle was not ready for us and after returning it to the depot two weeks later, we learned that this particular vehicle had been in for repairs, while the one we were supposed to have had was moved to Christchurch.

Upon pick up, there was water leaking across the floor and we were told to fill the vehicle with AdBlue. These were the first of our problems, and in hindsight, the least of our problems.

The electrical system failed the first night of freedom camping. Having rented RVs many times before, we knew this was not right.

We contacted Star RV repeatedly, but no resolution was found. We did provide Star RV with the opportunity to repair the system part way through our travels, but their repairs did nothing.

The electrical system continued to fail for the entire trip although we used lights sparingly (one at a time), did not use the over range ventilation system, did not use the water heater, did not use toilet or shower, etc, etc. This also meant that the fridge did not work for our entire rental. Even when we did pay to stay in a campground with electricity, the fridge did not work. We had to buy ice for the entire two weeks.

After months of effort and detailed descriptions of our experiences, Star RV refused to refund us an appropriate amount for the time lost on our vacation and the stress caused by a non-functioning electrical system. They offered us a $266 refund for a two week rental that consisted of non-stop electrical problems.

Do not rent from this company. They may offer a budget option, compared to others, but honestly, it is not worth the risk.

This company has no interest in customer service or getting repeat business. They are entirely lacking in integrity and do not care about the experiences of their customers.

Providing extensive proof of the non-functional electrical system in the Polaris 6 —a vehicle built around mobile utility—should have prompted immediate remediation by Star RV, not bureaucratic "policy based" refusal.

It is quite an achievement to sell the promise of a "high-value" product that truly lacked foundational utility, while simultaneously expecting the customer to bear the financial and emotional burden of quality control failures.

Really looked after us the motor home came clean and tidy was perfect for my family .
Planning our next year holiday and doing this all over again .

The awning was missing from our motorhome, it leaked rain all over our beds, the christchurch staff were rude. The TV was smashed. The drawers were dirty. The company was unwilling to deal with our complaints.

The polaris 2 was the perfect choice for the 2 of us! Almost new Very low klm's. Everything you need is included. The diesel heater was fantastic.

Great service and easy to rent easy to drive and can enjoy beautiful roads of New Zealand

I would not recommend Star RV / JUCY based on my recent experience.

I hired a Polaris 2-berth campervan from Brisbane to Perth and purchased the highest level of comprehensive insurance with $0 excess, expecting proper support if anything went wrong.

On the second day of my trip, a road train travelling in the opposite direction threw a stone that cracked the windscreen. I immediately contacted Star RV/JUCY Roadside Assistance. They told me to wait while they arranged a repair. Because of this, I stayed in NSW and wasted valuable travel time waiting for help.

The next day, after waiting and repeatedly following up, I was simply told to put duct tape over the crack and continue driving while monitoring it. I ended up driving for several more days with a cracked windscreen, unable to drive confidently and having to skip some places I had planned to visit.

After travelling around 2,500 km with the damaged windscreen through NSW and South Australia, I finally entered Western Australia. Only then did their team call and tell me to drive to Esperance, drop off the vehicle, and arrange my own transport and accommodation at my own expense. Esperance was on my travel itinerary, but abandoning the vehicle there and being left to organise everything myself was not an acceptable solution.

When I explained this, a supervisor called me and was quite rude. She repeatedly asked whether I wanted to speak to another supervisor and pressured me to leave the vehicle somewhere safe so they could tow it to Esperance. I was then told that if the crack extended further, I could be liable for the damage, despite having reported it immediately and despite paying for comprehensive insurance with zero excess.

To make matters worse, I was later charged an additional $127 claim administration fee. This fee was never clearly explained when I booked the vehicle or purchased the insurance. When I questioned it, I was simply told that I had remove the administration fee on booking time, something that had never been mentioned beforehand.

The most disappointing part was that the advertised 24/7 roadside assistance provided virtually no practical assistance. I spent days chasing updates, lost valuable holiday time, changed my travel plans, and was left feeling unsupported throughout the entire process.

Overall, this experience spoiled a major road trip across Australia. For a company that promotes comprehensive insurance and 24/7 roadside assistance, I expected far better customer service, communication, and support.

Absolutely shocking experience!
The customer service was awful and very unprofessional.
The vehicle was not road worthy and got no help with it, was very dirty and we had to pay for cleaning products to clean it.
Grey water level was broken.
And loads more…
I would not recommend using this company, RIP OFF

**AVOID AT ALL COSTS**

This is, without question, one of the worst companies we have ever dealt with.

From the moment we arrived, the experience was a disaster. The vehicle was not ready for collection despite our scheduled pickup time. Once we finally received it, it became clear that it should never have been rented out in its condition. The vehicle was not roadworthy, suffered repeated breakdowns throughout our trip, was inadequately cleaned, and contained multiple faulty systems and pieces of equipment, including the beds and grey water monitoring system. The list of defects was extensive.

To make matters worse, we were not given a proper handover or walkthrough of the vehicle. More than a month after returning it, we are still receiving conflicting information from different staff members because nobody appears to know what is going on. The lack of communication, organisation, and accountability is astonishing.

Customer service was equally appalling. Calls were cut off, correspondence was mishandled, and we were repeatedly referred to as the wrong customer. We even received written confirmation that the company incorrectly charged us for fuel upon returning the vehicle.

Despite admitting their mistake, it took over a month for them to refund the $92 they had wrongly taken from our bank account. During this process, they attempted to justify fuel charges that bear little resemblance to reality, claiming that half a tank of fuel in a 70-litre vehicle costs $202.50 to refill. We were also advised that identical charges apply to vehicles with different tank capacities, which makes the pricing appear arbitrary and impossible to justify.

Perhaps most concerning is that we have written evidence showing that customer accounts are charged for fuel before the vehicle is actually refuelled. These charges are based on the company's own internal calculations, which are only displayed in branch and are not readily available to customers before signing their contracts. Customers effectively discover the true cost structure only after they are locked into the agreement.

The entire experience was defined by poor vehicle standards, misleading billing practices, a complete lack of transparency, and customer service that ranged from incompetent to dismissive. What should have been an exciting holiday became a stressful, expensive, and deeply frustrating experience.

Based on our experience, we would never use this company again and would strongly advise others to stay well clear. There are countless alternatives available that are far more deserving of your money and trust.

Bloß nicht buchen! Ich hoffe inständig, dass Interessenten diese Bewertung lesen, bevor sie bei Star RV buchen. Ich kann jedem nur dringend von Jucy, Star RV und der gesamten Travvia Travelgroup abraten.
Wir hatten für 4 Wochen einen Camper gemietet. Was als Traumurlaub geplant war, entpuppte sich schon am ersten Tag als Albtraum. Das Fahrzeug wies eine lange Liste an gravierenden Mängeln auf, die Hygiene, Funktionalität und vor allem unsere Sicherheit betrafen. Uns wurde ein Camper übergeben mit:
• Massivem schwarzen Schimmel unter der Matratze
• Einem verbogenen Landstromanschluss inklusive sichtbarer Schmorspuren
• Einer defekten Hecktür (loses Scharnier)
• Einer bereits defekten Markise (Kommentar vor Ort: „Nutzt sie halt einfach nicht“)
• Einer fehlender Abdeckung an der Frischwasser-Einfüllöffnung (wurde erst auf Nachfrage montiert)
• Defekte Füllstandsanzeige von Frisch- und Grauwasser
• Einem abgebrochenen Filterwasserhahn
• Dreckigen Handtücher und Bettwäsche
• Das gesamte Fahrzeug war komplett dreckig und musste von uns selbst gereinigt werden
• Und leider vieles mehr!
Das Team bei der Übergabe in Christchurch war absolut uneinsichtig. Man hat uns trotz direkter Beschwerde einfach weggeschickt. Der eigentliche Albtraum war jedoch der anschließende "Kundenservice", der eigentlich gar nicht existiert. Wir haben alle Mängel direkt per Mail gemeldet und lückenlos dokumentiert. Die Reaktion? Wochenlang gar keine Antworten, ignorierte Fristen oder fehlerhafte, automatisierte Standard-Mails. Man wird als Kunde komplett im Regen stehen gelassen.
Bei der Rückgabe in Auckland war selbst das Personal vor Ort schockiert und bestätigte uns offen, dass das Auto so niemals hätte vermietet werden dürfen.
Dennoch weigerte sich das Management im Nachgang monatelang, den Schaden angemessen zu regulieren und uns fair zu entschädigen. Fazit: Wir mussten den Fall letztendlich vor das New Zealand Disputes Tribunal bringen. Erst kurz vor der Anhörung setzte sich das Management überhaupt mit unserem Fall auseinander und reagierte.
Unprofessionell, dreist und erschreckend gleichgültig gegenüber den Kunden.
Bitte spart euch diesen enormen Stress, die schlaflosen Nächte und den ewigen Kampf während und nach dem Urlaub. Bucht unbedingt bei einem anderen, verlässlichen Anbieter!

The experience from booking to drop of was flourless.

Best service in town! Pick up was so easy, late return easy to amend. Just a little bit confusing on the guideline as the late drop off should be more details, as the gate is closed already we we arrive, but we manage to park in front of the office (even we thought is not quit secure)

Easy booking
Comfortable sleep
Easy drop off
Forgot the luggage and the staff took it out and keep for us

Our main issue was with the van itself. First of all we paid and specially looked for a van with a fixed bed without steps. Paid extra to get that, we did not get that. For someone with mobility issues such as myself the bed we got was a joke and not what we ordered. I find it very wrong they can put pictures of one van and then give you another with the only reason given is ‘this is what we have’.
Other things that we found:
Stains on the bed sheets, missing hooks in the bathroom, the camp chairs were covered in sand and when thrown in the back by the staff also covered the van in sand. They ‘no longer’ run an airport shuttle even though when we booked it they specifically stated they did, dead bugs were left inside and outside of the van so it clearly was not cleaned very well, the plug in kettle was broken, even though we were told the van would last 2-3 days without being plugged in and that the hot water worked without being plugged in that was a lie, the instructions in the van were for the wrong van, aircon only worked when it felt like it, was told you can’t use the outside canopy in any kind of weather so basically never, the fridge didn’t work- we had to throw so much food as it all went off and the table in the back was so stiff we couldn’t move it.
Very disappointing service and for what we paid - which was way too in my opinion for what we got - this is not what we expected. This completely ruined our Campervan experience and trip. Do not use this company.