Star RV Motorhome Hire Opiniones 

Keine Einweisung, seitliche Trittstufe defekt, Wasserheizung defekt, Electrik schaltet komplett ab bei freedom camping Versuch, Display zeigt falsche Werte an bei Grauwasser und Frischwasser Tank, keine Hilfe unterwegs - erst 1 Tag vor Rückgabe kam email, dass sie nichts machen können. Freedom Camping unmöglich, deshalb immer auf powered campsites angewiesen, Geld sparen war nichts , obwohl wir gerade deshalb den teuren auf freedom camping zugelassenen Camper gemietwt hatten. Camper war höchstebs die Hälfte des gezahlten Preises wert.

Massive Sicherheitsmängel – Fahrzeuge nicht mehr verkehrs- und sicherheitstauglich!
Wir sind geschockt, dass das erlaubt ist.

Wir haben zwei Fahrzeuge von Star RV gemietet, beide extrem abgenutzt (über 230.000 bzw. 270.000 km, fast 10 Jahre alt) und in einem gefährlichen Zustand, insbesondere für Familien mit Kleinkindern. Die zweite Buchung hatten wir ebenfalls im Voraus vorgenommen und keine Möglichkeit nach dem Alptraum der ersten Miete zurückzutreten.
Überall im Fahrzeug waren Reparaturen improvisiert und notdürftig mit Schrauben und Tape vorgenommen, was die Sicherheitsrisiken und Funktionsprobleme massiv verschärfte.

Wir mieteten zunächst einen Camper in Perth mit dem Kennzeichen 886 ZMU von Star RV (über 230.000 km runter, fast 10 Jahre alt). Das Fahrzeug war in einem gefährlichen Zustand, der insbesondere für Familien mit kleinen Kindern völlig untragbar war. Überall im Fahrzeug waren Reparaturen improvisiert, notdürftig mit Schrauben und Tape ausgeführt, was die Sicherheitsrisiken und die Funktionsprobleme noch verschärfte.

Hier die “größeren” Probleme:
- Mehrere Wassereinbrüche bei Regen, teilweise direkt in den Bereich von Steckdosen – akutes Sicherheitsrisiko
- Sitze stark beschädigt und aufgerissen
- Tür zum Wohnwagen schließt nicht richtig, Tür wurde notdürftig und stümperhaft mit Schrauben und Tape „repariert“, dadurch unbenutzbare Fliegengittertür
- Heizung, Warmwasser, Klimaanlage und Kühlschrank funktionierten nur unzuverlässig

Trotz der Schwere der Mängel wurde uns als „Entgegenkommen“ lediglich ein 250-Dollar-Gutschein für eine weitere Miete angeboten. Ein solches Angebot ist für uns völlig unpassend, da es das Problem nicht löst und uns faktisch auffordert, erneut ein Fahrzeug dieser Flotte zu buchen
Wir reisten mit einem 1-jährigen Baby, und der Zustand des Fahrzeugs machte die Reise sehr unsicher und unangenehm.

Alle Mängel wurden während der Reise schriftlich gemeldet sowie bei der Rückgabe vor Ort, inkl. Foto- und Videobeweisen. Bis heute keine Entschuldigung, keine Lösung. Auch Feedback@jucyworld wurde bereits einbezogen.

Auch das zweite Fahrzeug, dass wir für unseren Roadtrip von Melbourne nach Sydney gemietet haben (Kennzeichen 1VD9YZ, 270.000km, fast zehn Jahre altes Fahrzeug) weist massive Sicherheitsmängel auf: Es zieht stark nach links, permanentes Gegenlenken ist notwendig. Der Beifahrer-Sitzgurt ist defekt, dadurch kann vorne neben dem Fahrer keiner mehr sitzen, das Warmwasser funktioniert nur, wenn das Fahrzeug an Strom angeschlossen ist, eine unpowered Site, wo das Wasser normalerweise mit Gas geheizt wird, ist nicht möglich, und es gibt weitere technische Mängel sowie deutliche Abnutzung und die vielen improvisierten Reparaturen.
Die aktuelle Situation beeinträchtigt unsere Reise erheblich, und wir benötigen dringend eine Lösung für dieses Fahrzeug.
Auch hier hat sich trotz der offiziellen Meldungen über die Roadassistence und Star RV Service Kontakte noch keiner zurück gemeldet.

Wir können nur jedem, der einen schönen Urlaub haben möchte von Star RV mit ihren alten, heruntergekommenen Fahrzeugen abraten und seriöse Vermietungen wie Apollo, Maui, Britz, etc empfehlen. Mit denen wir beispielsweise in Neuseeland eine tolle Erfahrung und einen reibungslosen Service.

Avoid Star RV at all costs. One of the worst rental experiences we’ve ever had.

Our 32-day motorhome rental with Star RV in New Zealand turned into a constant stream of problems and disappointment. The vehicle they provided was clearly not properly checked or maintained. We had to deal with a fridge that didn’t work for nearly half the trip, a damaged rear door, a non-functioning airbag, and even an expired gas bottle. For a company renting vehicles meant for long-distance travel and remote camping, this is completely unacceptable.

Because of these issues, we lost three full days of our holiday sitting in repair shops instead of exploring the country. These unplanned detours caused extra fuel costs, cancellation fees for activities, and a lot of stress. Star RV cost us time, money, and a significant part of a trip we had been looking forward to for a long time.

The worst part, however, was how Star RV handled the compensation process. We contacted them more than a week before drop-off in Auckland, clearly describing the issues, our expectations for compensation, and our request to have someone familiar with our case present at the branch to discuss everything in person. Instead of supporting us, the contact center delayed responses, dragged the process out, and showed no sense of responsibility.

When we arrived in Auckland, it was clear that no one there had been briefed about our case — except for one staff member, Vinay, who genuinely tried to help us within his limited authority. His effort was appreciated, but he was the only one who showed any real initiative.

When we finally returned the vehicle, the contact team suddenly scrambled and worked frantically on something they had plenty of time to handle earlier. They delayed everything so long that they only presented us with a laughably low offer — a little over $500 instead of the roughly $900 we were owed for the lost days — when we were already at the airport and moments away from boarding our flight home. Considering all the additional costs caused by the vehicle issues, we estimate we are eligible for around $2,500 in total compensation.

There was no real apology, no ownership, and no proper customer service — just empty phrases and a clear attempt to minimize their responsibility.

Based on our experience, Star RV appears far more focused on pushing vehicles out the door for lots of money than on safety, maintenance, or customer care. After everything we went through, we strongly advise future customers to stay far away from this company. There are rental providers in New Zealand who take their responsibilities seriously — Star RV is not one of them.

The welcome at the company in Perth was very friendly, but that was it.
We set off with Polaris 6 and we were dancing on the road. We thought it was the wind and the poor condition of the road, but it was the tyres; they all turned out to be 1 bar underinflated.
The motorhome door didn't close properly, resulting in a hellish noise while driving.
The rear light wasn't working.
Grey water spontaneously ran onto the road!
There was a problem with the fridge and we wrote an email about it, but received no reply.
The telephone number for assistance can only be reached with an Australian telephone number.
There was a crack in the windscreen, which no one could do anything about, but when you can't reach anyone, this is a problem. We interrupted our holiday to drive back to the company in Perth to get a replacement motorhome. After a day of unpleasant conversations at the company, we got another motorhome.
We drove off and after 20 minutes the bathroom door flew open and hit the floor.
I'm going to stop here because the list goes on and on.
Johan Rycken

Came for 10am pick up was interrupted by people surprise calling in on a staff member. Obviously run by back packers wandering around like they are on holidays, I interrupted the interruption to say i was in a hurry as I had an 11 oclock appointment.
I had been told by upbeat emails and marketing it would take only 5 mins to check in having done most of it online already despite online check in problems and a call to them on the weekend prior and told to just check in with docs in person (but it came good the day before check in). The girls then said they were short staffed and it would take another 2 hours. I had to cancel the 11 oclock appointment and they were good enough to reschedule their appointments so I could come at 1pm (change their 1pm to an 11 am) for us. The latest I could attend the appointment was 1:30pm... The rescheduled appointmen also had to be rescheduled and late cancellation fees were applied to me. The Vehicl was not ready until over 4 hours after the pick up time. Other hirers came happy and went away disappointed because the waiting area was full. Some people came after us and only waited a little while and drove off in a motorhome exactly like we ordered. When I asked I was told that they were first in the order of booking on the computer and therefore got priority. I pointed out at one point that only three families with children remained and some had been waiting the longest and if they wanted to be human about it they might prioritise children and old people. I was told that that would be unfair, because the computer set the order. I said they had just proven my point about it being inhuman. They then said that they are not a computer, and I said that I agreed with them that they were not a computer (standing there in flesh and blood telling me they are not a computer) further proving my point. They seem to have lost or never had the capacity to empathise or prioritise or negotiate or commiserate. They simply stared at computers and bumbled around like a herd of cats going in and out to see if motorhomes were cleaned. They really seemed impaired in some way with fatigue, hangovers or drugs. It was the Monday before the Melbourne cup and right after Halloween, so gods only know what they and their absent colleagues got up to on the weekend. Later I heard that the manager was off sick and no-one knew what to do. They were really painfully slow and nonchalant, with a care factor approaching Nil.
Why not have an assistant manager trained up and train up staff in what to do? Why not have a locker or lock up area to leave luggage and go away to appointments or lunch and come back to the poxy waiting room. We sat on hard logs at first because the other furniture was taken. It really was a shambles and left us with zero trust or appreciation for the company.
When I gently asked if there were any clean coffee cups at one point, i was rudely told by the staff member whose parents had come and interupted the other staff member serving me initially so they could have a surprise social visit with her, that she would get around to washing the 20 or so dirty cups when she had time. There was not one clean one or anywhere to wash it. I suppose I could have done that in the toilet but it did not occur to me... nor should it. We are not unreasonable or unsympathetic people. But these people had Sweet FA concern for anyone's comfort or prioritise.
Just really poor treatment. They seemed to think that saying the word, "sorry" flatly and glumly and making a small reimbursement was sufficient and all they had to do. The apology was insincere and lacked any sort of authenticity. Someone should make them read the five languages of apology.
Most of it was scripted BS that simply meant that they would be replaced by scripted bots one day. Like their complaints online service... Clearly a Bot. So annoying. The only thing humans can do that bots cannot is creative problem solve and show humanity and compassion. These companies seem to want to make people as lacking in initiative, creative problem solving, flexibility and compassion, deliberately so we customers with demand that a bot takes their job, because at least then we will know there is no feeling or concern or flexibility, and stop being so insensed by these cold, callous and nonchalant millenials who don't give a rats about Gen X, Boomers, Gen Jones, or for that matter... anyone but themselves and their partying. Maybe there was valium in their food.

We booked a specific layout that had no step into the WC and particular access as my partner has MS and is a wheelchair user. We made this clear on the booking. When we collected the motorhome the layout we were offered was not suitable and not as ordered. We returned the motorhome within 24 hours, having used less than 1 day of the 12 days booked. Paid a total of Aud$3,800 including Aud$700 insurance and offered Aud$0 refund.

Never had the bad experience like now. We are on the road with a camper rented at StarRV. The camper is totally old, dirty, not working, doors cannot close correctly. We argued this at pick op point in Sydney. No solution. Than we sent emails, 3 days in a roy, filled in the contact formular..... no reaction at all.
Pleas do not book at this terrible company

Over 24 hours later and still no single kind of help after we called (impossible to reach), asked at the desk in Sydney (no way somebody cared) and mailed them twice (no answer). Can’t believe this kind of leading a company exists

Oh how I wish we had read these reviews 10 months ago when we booked our campervan for Australia.

4 words - AVOID AT ALL COSTS.

We hired a Polaris 6 with Star RV from Perth for 13 days. We were plagued with issues and noted these all done to pass on feedback but they were all basic maintenance issues and upkeep of the vehicle. The fridge smelt and needed to be replaced, the blind by the sink fell down every time you tried to put it up or down, the alarm light kept coming on for the left brake light which we figured out had to do with the fact that some of the led lights on the brake lights were not all working, the door to the camper was only secured to the fly screen at the bottom as the top was broken and not fixed so we had to use duct tape to keep it from flapping around like crazy while driving, the kitchen tap was loose, the reversing camera was quite frankly useless and we unplugged it. The shower door latch was so worn out that it didn't stay in place while driving so it slammed open, blocking the rear view of the driver so we had to wedge bags up against it to stop it doing this. We were told very clearly that any damage to the awning was chargeable at $1500 but the first time we opened it, the back arm wingnut was seized up so badly that it wouldn't even budge to hold the awning in place so out came the duct tape again and then came the really bad part. We called Star RV on the Saturday evening around 7pm local Australia time as our power had short circuited and after doing all of the tests and switching things off etc. nothing. We spent an hour with them on the phone and were repeatedly told that they were speaking with a service person who would call us back on Sunday morning. No. We did not receive a call, nor an email - nothing at all for 72 hours! We beleaguered along on battery power and then we tried a test of the mains power while hooked up. It worked for 30 minutes and we thought all was ok and must have been a glitch and then it short circuited again and the stovetop lit up like a Christmas tree with sparks flying and flames. We called Star RV again and after 90 minutes, we were told that we would have to drive the 300km return journey to Exmouth to get the campervan fixed. We had such a preciously short time on holiday that this was devastating but after not having had power for more than half of our hire already, we had no choice. The campervan person who looked at the van said it was definitely an oldie and that it was normally the hot water that was causing it. It wasn't. The stove top was faulty and was causing the whole van to trip. He turned off at the mains so we had no stovetop on mains, just gas but by this point, I was so anxious about everything in the van, I wasn't even trusting the gas and the pipes! After many emails and explaining how horrible everything was in the camper, we were offered the most insulting amount of compensation but then no one replied to that email! We dropped the vehicle back and the depot had no clue at all about all the issues that we had experienced. They saw a note about air-conditioning and that was it so after all of the feedback we had provided about all the things that needed fixing in/on the campervan and after the stovetop being faulty to the point of it having to be turned off at the mains, we were advised that the camper was booked after us and was due to go out the very next day!!! I only hope that the people after us got a major upgrade on their campervan because otherwise that is just negligence.
It took another 3 days and I finally phoned and also emailed the feedback email address we were provided with at the depot. Our compensation was increased from outright insulting to just plain insulting. I have not had any reply to date from the feedback email I sent.

My advice - AVOID AT ALL COSTS.

We rented a campervan from Jucy / StarRV in February 2025, and we’re only writing this review now because we’ve just returned from a long round-the-world trip. Unfortunately, our experience was far below expectations – both in terms of quality, service, and price transparency.

Already at pick-up, it became clear that the agreed price didn’t hold.
We were charged over USD 1,000 in extra fees, a 2.4% card surcharge, and additional costs for AdBlue and a diesel fee per kilometer, none of which had been clearly stated in advance.

The campervan itself was of very poor quality.
We had to spend time almost daily fixing small issues – curtains kept falling down, drawers and handles needed to be re-screwed repeatedly, flyscreens and bathroom door frames came loose, and only one USB port worked (and only while driving).
Several interior parts were loose or defective, and the water gauges didn’t work at all.

The extra equipment offered for rent – such as outdoor chairs, tables, and child seats – was also hugely overpriced. For example, we rented a child seat for USD 40, even though there was a price tag of USD 25 on it, and their camping chairs cost USD 18, while identical ones cost USD 7 at the hardware store.

When we returned the vehicle, we also experienced something very unpleasant.
We handed in leftover supplies such as toilet paper and canned food for the next customers, but when I stepped outside briefly to get more, most of it was gone – even though only staff members were present. It left a very poor impression.

Overall, Jucy / StarRV feels like a highly unprofessional and self-serving company that doesn’t treat its customers with honesty or respect.
The standard of their vehicles does not match the price, and their transparency around fees is seriously lacking.

I cannot recommend Jucy / StarRV and hope others read this before booking.

Final Update 16 Oct: StarRV has now offered compensation, including a partial reimbursement for accommodation and a discount on the campervan hire. While the outcome was less than we had hoped for, the matter has been acknowledged and settled for now. Communication took time, but responses were eventually provided. Overall, a mixed experience — some effort was made to resolve the issue, though there’s room for improvement in service and follow-through.

Update: After my initial review, StarRV/Travvia replied publicly asking me to send feedback to their email. I did exactly that — even copied the same address again in my follow-up reminder — and still received no reply.
At this point it feels like lip service meant only to look good on reviews, not to genuinely resolve customer issues. The silence and lack of accountability are unacceptable, especially for visitors who trusted the company while travelling in New Zealand.

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Booked a Polaris 4 from StarRV but got a completely different van that had loads of issues. It looked nothing like what was advertised. Windows sliding open while driving, ladder falling off, rainwater leaking in, reverse camera not working, and the steering felt unsafe. First gas tank was empty on the night of day 1 and only one set of bed linen was provided for two beds. Because of this we had to spend extra on hotels and gas, which wasn’t cheap.
We put in a complaint on 19 Sept and still haven’t heard back – not even an acknowledgement.
Honestly, the whole thing has been stressful and a real let-down during what was supposed to be a family holiday.
Wouldn’t recommend StarRV to anyone.

Cancelled our booking 2 days before booking and it’s during school holidays so trying to get another car has been a nightmare. Got offered a van from a budget camper place that was half the price but due previous reviews decided not to go with them. Trying to get in contact with them to talk about the cancellation was a nightmare, they kept telling me I had to email and a day out I still hadn’t heard from them. Now waiting on my refund.

I was only after a quotation but money has been deducted from my card and they won't refund.
Further to your reply below, I am in touch with your team but not getting anywhere!!

Not wonderful. I ordered a Polaris 2 several months in advance. I mentioned that we wanted the version with the east/west bed.
We were offered one with a pulldown bed & ladder which we didn't like. The one we wanted was there but had to be cleaned - which took 2 hours!!
Staff were lovely.
The run through on how it all worked was rather rushed.
We didn't notice for a while that there was a stone chip in the centre of the front window. One gas bottle was empty, the other partially ful. The mattress is a bit thin. The RV drives beautifully & has very good comfy seats.
There are items we would expect to be in the RV that we have had to purchase;
bread knife, 1 extra teaspoon, 2 bread plates
2 throw rugs, 2 extra pillows & pillowcases, small rubbish bin & rubbish bags, extra tea towels, dish cloths, floor cloth, dishwash liquid, toilet sanitiser additive.
We also got some basket dividers so items don't clash about in the cupboards, which have no non-slip liner & no lip on the edge
There is NOT ONE hook in the interior for hanging a bathrobe, towels, tea towels, dish clothes et al.

Can’t recommend this company. Would recommend Mad Campers if this is an option instead.
Rented a Polaris 2 from Cairns to Brisbane. Were picked up at the airport, then left at the pick up site for about 45 mins where there was no one to help. After 45 min 1 employee showed up to help, but by then there was already the longest queue. Took us about 2 hours to receive our van, and had a very fast introduction to the van before we were left to ourselves.
We paid to have a laundry change along the way, but no one informed us that this was not possible between Cairns and Brisbane, so we never got this.
Along the way different things were not working on the van.
After the first day the electric step didn’t work anymore. The park sensor on the front end had been damaged and fixed with tape, which meant that every time we turned on the van or were backing up the sensor would be screaming at us.
The fridge could not close properly and opened easily when the van was turning, and one of the gas burners would only turn on once in a while when we tried it.
The engine light started shining after 3 days and when I tried to contact the company (multiple times) no one every got back to us.
Besides this the car was constantly showing new issues in the display board every time we turned it on.
Only upside was the drop off in Brisbane where the lady was sweet and helpful.

When considering all the issues we had with the vehicle from the start, it becomes obvious that it was poorly serviced and poorly presented with clear signs of neglect/lack of maintenance. Vis: the fuel was not topped up, the Adblue was low, the house battery was flat, the engine signaled the requirement for an oil change (se picture), cupboards did not close properly and then add the fact that the water tank was not safely attached all point to a vehicle that was not fit for purpose. So the start of our “experience” was already disappointing. Had we known about the water tank on receipt of the vehicle we would have refused to take it.
I also want to emphasize just how serious the situation was with regard to the water tank. The issue did not just arise during the start of our journey, it had to be developing over time prior to our rental and could have affected others before us. The water tank created a significant safety risk for both my wife and me, as well as for others on the road. If it had come loose with 100l of water in it (it had a single screw holding it up on the one side i.e. 5 screws missing and was close to the ground (see picture) it could have caused us to have an accident and possibly anyone following behind us. Just to clarify, the tools and screws we bought didn’t fix the issue to the point of carrying water — they were only an interim measure so we could keep moving. It was all fine and well to be told to take it to a garage and get it fixed but firstly we were remote when I identified the extent of the issue and secondly the garages we contacted when we got to a suitable settlement wanted us to wait at least 24 hours until they “may” be able to fit us in because they said it needed far better attachments than was currently in the vehicle. We came on holiday, not to sit waiting at workshops for repairs to the vehicle. We also had to empty the water tank to reduce load and ensure its safe travel – this was for the remaining 8 days of the hire. So no showers, toilets flushed with water bottles etc.
In short the unknown state of the water tank caused a great deal of stress and disrupted a holiday we had carefully planned. I reiterate that I feel that overall, the vehicle simply wasn’t up to standard and shouldn’t have been on the road in that condition.

Do NOT rent from this company. Absolutely unacceptable experience.

My partner and I rented a campervan well in advance to pick up in Christchurch and drop off in Queenstown. We paid in full, including all required insurance and extras. What we received was nothing short of a disaster.

First, the driver who picked us up from the airport broke a part of my suitcase. I let that go without complaint. But then at the Christchurch office, we were left waiting over an hour and a half just to receive the vehicle.

When we finally got the campervan, it was in disgraceful condition:
• It was dirty inside.
• The BBQ was mouldy and disgusting.
• Both gas bottles were empty, despite us specifically requesting full ones.

We asked staff to sort this out. They claimed they replaced the bottles, but they clearly didn’t. That night we found ourselves in the middle of nowhere, in freezing temperatures, with no working gas to shower or heat the van.

To make matters worse, the power points didn’t work, so we couldn’t even boil water or use basic appliances. The hang rod was also broken.

We had one of the worst nights imaginable because we trusted that the company had done their job — and they clearly had not.

Then, to top it all off:
When we returned the van in Queenstown, there was a minor stone chip on the front windscreen. Staff assured us it was repairable and would only cost $60. Yet a few days later, we were charged over $500 with no warning, no explanation, and no communication.

This is absolutely unacceptable. We feel misled, taken advantage of, and completely disappointed. I would never recommend this company to anyone, and I hope this review serves as a warning to others.

If I could give it a zero I would.
Our trip didn't start well waiting 45 minutes in the freezing cold for shuttle collection but when we saw a fairly new model RV waiting for us things were looking up - or so we thought. The RV blew a major fuse on the first night (in negative temperatures) so we had to return it.
As a replacement they gave us the oldest grottiest piece of crap on the lot. The vehicle had done almost 300,000km and it showed.
There were broken panels all over the outside and some didn't lock. One even fell open as we were driving along the road.
Curtains were falling off the rails, there was no electric heating (and you can't use gas heating at night) so no hot water in the mornings, electrical appliances were not legal and there was no ladder to the top bed.
Because we had to change campers very quickly, because they were in a hurry, we left behind a bag with some personal items in it. It took 4 phone calls and 3 weeks to get it returned.
Then they over charged us for mileage because they didn't take a reading when we picked the vehicle up which was admitted by their manager.
We we complained they played everything down and made out like it was our problem.
The vehicle felt unsafe and I would not recommend them to my worst enemy.

Pick up motor home with unclean cassette,problem with powers,wasting 1 hours of travel to sort things out before we can start our trip,than finding toilet leaking waters,wasting all night to clean and empty the waters to stop the leaking as we in remote area to find any help or equipment to stop the leaking,delaying our travel times and ruining our trip as we can't use the toilet or shower,we have to spend extra money to book in a camp site to use the waters and toilet,luckily the leaking stop,but it's effecting our travel times and end up with late drop off fee and extra day fee.the staff is not helping or finding a solution,all there did is call and yell at costumers,rude costumers service,no responsibility for service thats provide.
I been travel around Australia and hired out plenty of car,motor home,camper van,but I nerver been experiencing with this problem before,but very disappointed with Star rv in perth.
Who ever thinking of renting car from star rv perth make sure you check the vehicle throughly before start your trip.

Everything from the power to the car itself was bad. The power wouldn't work, laddler fell off and almost injured us, the breaks were bad etc.