Miss sold
Our main issue was with the van itself. First of all we paid and specially looked for a van with a fixed bed without steps. Paid extra to get that, we did not get that. For someone with mobility issues such as myself the bed we got was a joke and not what we ordered. I find it very wrong they can put pictures of one van and then give you another with the only reason given is ‘this is what we have’.
Other things that we found:
Stains on the bed sheets, missing hooks in the bathroom, the camp chairs were covered in sand and when thrown in the back by the staff also covered the van in sand. They ‘no longer’ run an airport shuttle even though when we booked it they specifically stated they did, dead bugs were left inside and outside of the van so it clearly was not cleaned very well, the plug in kettle was broken, even though we were told the van would last 2-3 days without being plugged in and that the hot water worked without being plugged in that was a lie, the instructions in the van were for the wrong van, aircon only worked when it felt like it, was told you can’t use the outside canopy in any kind of weather so basically never, the fridge didn’t work- we had to throw so much food as it all went off and the table in the back was so stiff we couldn’t move it.
Very disappointing service and for what we paid - which was way too in my opinion for what we got - this is not what we expected. This completely ruined our Campervan experience and trip. Do not use this company.